Very satisfied with my purchase at dreams Staff couldn’t be more helpful. Helping me find the right mattress to suit my needs & comfort Very friendly staff & very well looked after which made... Ver mais
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Leia as opiniões dos outros
Very friendly staff who welcomed us, asked us relevant questions, placed us on the sleep match bed, pointed us in the right direction then left us alone to try as many of the recommended beds as we wa... Ver mais
Visited the grimsby branch. Very pleased with the customer service given upon our viewing and then the purchase the following day. All members of staff welcoming and made us feel at ease. Purchased a... Ver mais
Paid 3700 for a new bed, and what I assumed the old bed to be taken away, at least that is how I understood the salesman. But no, no room on the van for the divan just the mattress as I hadn't appar... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Unit 3A Victoria Street North, DN31 1TY, Grimsby, Reino Unido
- 01472 245538
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Bed very well made and was explained…
Bed very well made and was explained very well in shop. Staff where helpful when needed
Excellent service
Excellent service, we ordered 4 mattresses and they were delivered really efficiently for us. Kieran and John were super helpful and bought them upstairs for us, after clarifying what we wanted where, very polite too.
Also the staff in the grimsby store were really helpful when choosing a mattress each, they didn't rush us or force us into anything and gave us lots of advice as to what may suit us best, and for different price ranges and needs too.
Served by Malcolm at the Grimsby store…
Served by Malcolm at the Grimsby store who was brill. Talked over the difference between various products. Helped us get the best deal possible. Not a fan of the pillows we got, they seem differant to how they felt in store but other than that so far I'm very happy with our purchase and am sleeping much better.
EXCELLENT CHOICES FOR…
EXCELLENT CHOICES FOR MATTRESS,DELIGHTED WITH THE ONE I PURCHASED.
The staff at your Grimsby store were…
The staff at your Grimsby store were very friendly and knowledgeable
great very knowledgeable sales staff
great very knowledgeable sales staff, very helpful. delivered on time
Great service in the Grimsby branch
Great service in the Grimsby branch, the staff were friendly, helpful, knowledgeable and was not pushy, allowed us time to try out mattresses and make our minds up with no pressure selling. They had a good selection of mattresses and the sale price meant we got a bargain :)
Staff were friendly and helpful
Staff were friendly and knowledgeable. Very helpful in finding the ideal mattress and answered all my questions thoroughly.
Great selection .Helpful friendly staff…
Great selection .Helpful friendly staff no pressure at all.
Bed came on time and the team erected the bed and took our old bed away for recycling.
Team were very friendly and efficient
Amazing service by Jack
Amazing service by Jack.
Let me test out a few mattresses when I explained how I sleep and that I struggle with Back ache, he never rushed or pushed towards the expensive range. Managed to get a lovely mattress waiting for it to be delivered.
Grimsby Dreams staff were welcoming
Grimsby Dreams staff were welcoming, helpful and knowledgeable on their mattress products and my daughter used the “Sleepmatcher” and this helped identify which mattress would be suitable. After lots of testing and questions we purchased a mattress, with all purchase options explained and delivery options. Really good customer service.
The bed was so simple
The bed was so simple, easy and quickly put together.
It was just slightly shorter in length which was to our advantage as we have fitted wardrobes at the foot of the bed and hardly any room to pass, so gives us a little more room, which is great.
Great offers and very helpful staff
Helpful staff explaining different…
Helpful staff explaining different mattress types made picking a new bed easy.
Great comfortable mattress
Great comfortable mattress. Lesley who served us gave us lots of information and was really helpful
Friendly staff and great range of products
Dreams staff were very welcoming and able to give us great recommendations based on our requirements.
Both me and my partner, despite having different mattress preferences, came away very happy with our mattress purchase.
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First time I’ve ever used Dreams and to…
First time I’ve ever used Dreams and to say I’m disappointed is an understatement used the local Grimsby branch so if there were any issues this could be resolved locally but how wrong this turned out to be..mattress that was delivered was nothing like the one in the show room was informed ours needs to bed in but this wasn’t explained to us on purchase ( you may have to suffer with the bad back whilst this beds in for 4 weeks ) so went into local branch to try to get my issue resolved only to be informed they haven’t completed the relevant training so I’ll have to call customer services myself. Well this was another timely and disappointing experience sat on hold for 45mins then had to go online to pay more money to get the new mattress we require as the computer wasn’t working there end , told we will have to but up with our bed for 4 weeks more as there are none in stock plus to add to this poor service wasn’t even offered any form off discount…will not use the company again guess your better off using smaller local family run businesses rather than the corporate machine that Dreams clearly are… AVOID AT ALL COSTS

Resposta da Dreams - Grimsby
Excellent customer service
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