Dreams - Kettering Opiniões 

348
TrustScore: 5 em 5

4,8

Unit C Northfield Retail Park, NN16 9TS Kettering, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... Ver mais

Classificada 5 em 5 estrelas

At the Kettering branch of Dreams, Vivek went above and beyond. We used the sleepmatch bed to find our perfect mattress. We tried lots of different types of mattress before finding the one we loved. V... Ver mais

Classificada 4 em 5 estrelas

Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... Ver mais

Classificada 5 em 5 estrelas

We were invited to lay on a special mattress to analyse our sleeping positions, then shown a number of mattresses suitable for us both. We were given a pillow and time on our own to try the mattresses... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Unit C Northfield Retail Park, NN16 9TS, Kettering, Reino Unido

  • 01536684354

4,8

Excelente

TrustScore: 5 em 5

348 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,8

Todas as opiniões

(348)

13 337 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

This is the way to buy a bed

Very helpful staff, no pressure to buy, able to try the bed fully and very good value for money. The best experience ever, far supperior to other stores we looked at. And the cup of coffee helped.

21 de janeiro de 2025
Classificada 5 em 5 estrelas

Absolutely fantastic experience at the…

Absolutely fantastic experience at the Kettering store. The staff are lovely and Mina was so helpful. We only went for a pillow but after using the latest in store technology we purchased a new mattress too.

18 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Tv bed

My experience was brilliant. The lady that helped me was Lisa. She was very Knowledgeable and very friendly.
Was offered a hot drink. Lisa didn't rush me when I was trying out the beds and pillows. Lisa gave me time to think it all over. Very happy with my purchase.

26 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I bought a mattress

I bought a mattress. It arrived when they said it would. The mattress is nice and comfy . I had another one two years ago,it too is lovely. The service Dreams have given to me has been perfect.

10 de janeiro de 2025
Classificada 5 em 5 estrelas

The assistant in the store was…

The assistant in the store was excellent. I thought good customer service was a thing if the past but she proved it dies exist. Highly recommended and I won’t go anywhere else now.

22 de novembro de 2024
Classificada 5 em 5 estrelas

Great experience from first entering…

Great experience from first entering the store,using the sleep assessment beds to ascertain which type of bed 2as for us.
The purchase phase was explained thoroughly by a very knowledgeable guy,who talked us through everything.
Updates prior to delivery fabulous and as for the guys who brought it and assembled it ,they were polite efficient and knowledgeable too. Well done Dreams Kettering.

14 de dezembro de 2024
Classificada 5 em 5 estrelas

Purchase process was simple

Purchase process was simple, clear and quick.
Delivery was quick and prompt
On site assembly was professional and polite.
All in all a pleasure to do business with the Dreams Team

12 de dezembro de 2024
Classificada 5 em 5 estrelas

Great store with very helpful staff

Great store with very helpful staff. From the moment walking into the store to be greeted, have an explanation of the beds and how the pricing labels worked to the final purchase. Great store, great staff and made the shopping experience more enjoyable.

21 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great visit at Dreams Kettering

Great visit at Dreams Kettering! Staff was helpful and friendly, and we got a great mattress, exactly what we needed. Prices were very competitive as well, as they had a sale. Delivery was super quick, and the delivery man was on time and friendly. Overall a good experience!

13 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

50/50

Dan from dreams was amazing. Helped us with our choice. But the delivery men were awful! They were dragging my mattress across the grass and then one of the males who knocked on my door was about to walk off if I didn't open my door in 1 minute longer. Then they were dragging my brand new mattress across the floor into my house. I asked if they could put it by the stairs, they huffed and then one of the guys were looking around my house as to see If there was anyone else here. I felt awfully uncomfortable. One of the males just walked out leaving the front door open. No words. The second male then toke a photo and then left. No words. I said oh is that it? He said yes bye. I thought that was awfully rude aswell. If I knew the delivery service was like this, I won't be ordering from dreams again.

27 de setembro de 2024
logótipo da Dreams - Kettering

Resposta da Dreams - Kettering

Good afternoon Hannah,

Thank you for taking the time to leave us your feedback.

I am truly sorry to hear of the service issues you experienced during your delivery.

I am glad I could speak with yourselves to discuss this matter in more detail and agree upon a resolution.

I can confirm that your feedback is being used to address this matter constructively.

I have also sent you an email, so if you do require any assistance in the future, please do not hesitate to contact me directly.

Many thanks,

Kishan

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