Dreams - Loughborough Opiniões 

232
TrustScore: 4.5 em 5

4,5

Willowbrook Retail Park, LE11 5AD Loughborough, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Welcomed as soon as we came in and looked after by Julia who was fantastic. She listened to our needs and we left feeling very happy with all our purchases. Thank you.

Classificada 5 em 5 estrelas

My overall experience was brilliant. Matt, the store manager, took care of me whilst I was exploring my options in the store. He ensured that he took into account all my disabilities and made sure... Ver mais

Classificada 5 em 5 estrelas

Visited store today to look for a new mattress and was supported by Tallulah. Her attitude to want to support myself and my partner and find the right mattress for us with the budget we have w... Ver mais

Classificada 5 em 5 estrelas

Excellent Customer Service! Jason listened to our requirements and our budget and was able to find us a fantastic matress and helped sweeten the deal with some nice add ons! Virtual measur... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Willowbrook Retail Park, LE11 5AD, Loughborough, Reino Unido

  • 01509462555

4,5

Excelente

TrustScore: 4.5 em 5

232 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(232)

14 326 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Go to Dreams

The Staff at the Loughborough Dreams Store were extremely helpful and I am sleeping so much more comfortably since the arrival of my new mattress.

17 de outubro de 2025
Classificada 5 em 5 estrelas

I had a fantastic experience with Julia…

I had a fantastic experience with Julia at the dreams store in Loughborough. She was friendly, attentive and very knowledgable. She made finding a new bed easy and enjoyable. She’s an asset to the team. Thank you very much Dreams & Julia!

23 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I couldn’t have had a worse experience…

I couldn’t have had a worse experience with dreams. Won’t be using them again and have actively recommended a couple of friends looking for mattresses to go elsewhere. The team in the shop were always very friendly and grateful. But if you need after sales services or something goes wrong you will struggle and very likely be left stranded, which is far from ideal as mattresses are an expensive purchase. In addition to having a faulty mattress delivered that they wouldn’t change for months and had an aggressive delivery person in my house my complaint which was form but kind and informative with clear outcomes requested was ignored. This was months of problems, hours on the phone and rude or aggressive people. Definitely not a brand I would trust again which is kind of worrisome given the strong branding they have

29 de novembro de 2024
logótipo da Dreams - Loughborough

Resposta da Dreams - Loughborough

Good afternoon, Ximena

Thank you for taking the time to leave us your review.

I am very sorry to hear of the service you have received, I have contacted you directly so we can discuss the matter further and I look forward to speaking with you soon.

Kind Regards,
Faye

Classificada 5 em 5 estrelas

Overall good experience

Pleasant salesperson (Tallulah), didn’t have to wait long for delivery- the guys collected our old mattress and installed the new one with ease. I have found the new tempur mattress to be very comfy, even during the hot nights!

14 de agosto de 2025
Classificada 5 em 5 estrelas

Thank you to Jason at Dreams Loughborough!

Just bought my first bed from Dreams Loughborough! Great delivery and service. Would like to give a shout out to Jason who made the experience fun, friendly and memorable! He was very helpful, gave great advice and helped me to get the best price possible! Very happy customer : ) thank you!

24 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Friendly staff

Friendly staff, caring for customers because weather conditions were very warm. Offered soft drink etc.

26 de julho de 2025

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