Dreams - New Malden Opiniões 

172
TrustScore: 4.5 em 5

4,6

Unit 2 Burlington Retail Park, KT3 4PA New Malden, GB


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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Generally happy about the service. A few freebies were promised but were never delivered as agreed. We had to call and follow up, at which point the Sales Executive assured us they would be delivered... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My son and I bought a mattress from the Dreams store near New Malden and received great service there just before Christmas. We needed a mattress before Christmas Eve and went the Saturday beforehand.... Ver mais

Classificada 5 em 5 estrelas

showroom was clean and tidy and layout had wide 'pathways' so customers could view beds comfortably. I was welcomed me to store and offered drink -nice thought. Full information given by salesman on... Ver mais

Classificada 5 em 5 estrelas

Welcomed to the store and asked if i needed any help. I asked about the range of double mattresses and was given clear and helpful guidance. Having looked in other bed shops I had something to... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Unit 2 Burlington Retail Park, KT3 4PA, New Malden, Reino Unido

  • 02045329418

4,6

Excelente

TrustScore: 4.5 em 5

172 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,6

Todas as opiniões

(172)

14 326 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Easy purchase

Easy purchase, knowledgeable but not pushy staff, kept well informed of delivery process and notified by delivery staff, kept to the time they said, checked before going for how easy it would be to get up the stairs and suggested the best option (which worked👌)
(Adam in the store, Gary the driver and his mate) cheers
Slept on for approx 20 nights now,all good (Maidstone king size)

29 de maio de 2025
Classificada 5 em 5 estrelas

Great bed

Great bed, took some time to put up, but got there in the end. Ensure to buy early as delivery can take some time

1 de junho de 2025
Classificada 1 em 5 estrelas

Most difficult customer service ever

Was super easy to buy a bed, to do anything after this was absolutely shocking, hours and days of my life I will never get back, After care service is the worst I have experienced for a long time and I would just stay well away from wasting any of your time.

2 de junho de 2025
Opinião espontânea
logótipo da Dreams - New Malden

Resposta da Dreams - New Malden

Good morning Nadia,

Thank you for leaving us your review.

I am sorry to hear of the service issues you have encountered.

I have sent you an email in relation to your order and I do hope to hear from you soon.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

The advice in store was amazing.

The advice in store was amazing.
We'd bought a mattress before online and it wasn't comfortable. The people talked through different options , we were able to try them out. It was just nice to deal with people who knew what they were talking about

1 de junho de 2025
Classificada 1 em 5 estrelas

We bought our mattress two months ago…

We bought our mattress two months ago and the smell of the mattress didn't gone. I am very disappointed and I can fell the smell in all my bedroom.

9 de maio de 2025
Opinião espontânea
logótipo da Dreams - New Malden

Resposta da Dreams - New Malden

Good morning Sandra,

Thank you for your recent review.

I am sorry to hear that you are unhappy with your new mattress.

Unfortunately the order number you provided is incorrect. So I can look into this further for you I have requested your details via Trustpilot.

I look forward to hearing from you.

Many thanks,

Wayne

Classificada 5 em 5 estrelas

Excellent product

Excellent product, customer service was very good and the delivery drivers were accurate with the expected time for drop off kept us informed when they will exactly deliver the mattress very happy with our purchase would recommend

4 de maio de 2025
Classificada 5 em 5 estrelas

Great customer service!

Lily was really patient, helpful and knowledgable, though not at all pushy, guiding us to what we described and answering questions about both in store and online products. This made it easier to eventually make our final choice. Completing the order and deciding on a delivery date was hassle free. It's an important purchase so worth the effort of popping into the store to check out the products in an unhurried and pressure free environment and ordering there. Prices are competitive especially considering these are quality products made in the UK.
Thanks Lily and the Dreams team.
(I wasn't asked to review)!

21 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I tested a few mattresses and found the…

I tested a few mattresses and found the one i was looking for. Lily took my order and the whole process was excellent. She took care of everything and I can honestly say Lily went above and beyond in helping me decide and purchase a mattress.
Thank you very much Lily

11 de abril de 2025
Classificada 5 em 5 estrelas

New mattress an old removed

Great experience from start to finish salesman was not pushy at all left us alone unless we asked questions and really helpful. Great communication throughout , the delivery team were brilliant really cheerful, took our old mattress and put the new one in no trouble and speedy. We bought a Tempur mattress it’s like sleeping on a cloud . Highly recommend

28 de março de 2025
Classificada 5 em 5 estrelas

A dreamy experience

So pleased with our experience at Dreams. The sales professional took her time to listen to us and talk us through various options, without pressurising us. They kept in touch after we'd ordered and we couldn't have been happier with the guys who delivered and put together the bed. It's also more than comfortable!

8 de março de 2025

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