Generally happy about the service. A few freebies were promised but were never delivered as agreed. We had to call and follow up, at which point the Sales Executive assured us they would be delivered... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Generally happy about the service. A few freebies were promised but were never delivered as agreed. We had to call and follow up, at which point the Sales Executive assured us they would be delivered... Ver mais
A empresa respondeu
My son and I bought a mattress from the Dreams store near New Malden and received great service there just before Christmas. We needed a mattress before Christmas Eve and went the Saturday beforehand.... Ver mais
showroom was clean and tidy and layout had wide 'pathways' so customers could view beds comfortably. I was welcomed me to store and offered drink -nice thought. Full information given by salesman on... Ver mais
Welcomed to the store and asked if i needed any help. I asked about the range of double mattresses and was given clear and helpful guidance. Having looked in other bed shops I had something to... Ver mais
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

Unit 2 Burlington Retail Park, KT3 4PA, New Malden, Reino Unido
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Easy purchase, knowledgeable but not pushy staff, kept well informed of delivery process and notified by delivery staff, kept to the time they said, checked before going for how easy it would be to get up the stairs and suggested the best option (which worked👌)
(Adam in the store, Gary the driver and his mate) cheers
Slept on for approx 20 nights now,all good (Maidstone king size)
Very easy purchase,very proffessional,delivered with care,job done.
We are both very happy and comfortable and sleep very well on our new mattress thankyou
Easy from viewing to ordering and delivery .Salesman very good
Great bed, took some time to put up, but got there in the end. Ensure to buy early as delivery can take some time
Was super easy to buy a bed, to do anything after this was absolutely shocking, hours and days of my life I will never get back, After care service is the worst I have experienced for a long time and I would just stay well away from wasting any of your time.

Resposta da Dreams - New Malden
The advice in store was amazing.
We'd bought a mattress before online and it wasn't comfortable. The people talked through different options , we were able to try them out. It was just nice to deal with people who knew what they were talking about
Really friendly and helpful staff in New Malden store. Delivery on expected date, with time slot advised day before. Friendly delivery staff. Great bed and mattress. Very happy with purchase.
Accommodating staff, prompt delivery and they assembled it very well
We bought our mattress two months ago and the smell of the mattress didn't gone. I am very disappointed and I can fell the smell in all my bedroom.

Resposta da Dreams - New Malden
Excellent product, customer service was very good and the delivery drivers were accurate with the expected time for drop off kept us informed when they will exactly deliver the mattress very happy with our purchase would recommend
Lily was really patient, helpful and knowledgable, though not at all pushy, guiding us to what we described and answering questions about both in store and online products. This made it easier to eventually make our final choice. Completing the order and deciding on a delivery date was hassle free. It's an important purchase so worth the effort of popping into the store to check out the products in an unhurried and pressure free environment and ordering there. Prices are competitive especially considering these are quality products made in the UK.
Thanks Lily and the Dreams team.
(I wasn't asked to review)!
I tested a few mattresses and found the one i was looking for. Lily took my order and the whole process was excellent. She took care of everything and I can honestly say Lily went above and beyond in helping me decide and purchase a mattress.
Thank you very much Lily
Great experience from start to finish salesman was not pushy at all left us alone unless we asked questions and really helpful. Great communication throughout , the delivery team were brilliant really cheerful, took our old mattress and put the new one in no trouble and speedy. We bought a Tempur mattress it’s like sleeping on a cloud . Highly recommend
So pleased with our experience at Dreams. The sales professional took her time to listen to us and talk us through various options, without pressurising us. They kept in touch after we'd ordered and we couldn't have been happier with the guys who delivered and put together the bed. It's also more than comfortable!
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