Excellent customer service , staff friendly and helpful .After placing my order I was kept up to date with the delivery and it arrived on time as expected.
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Leia as opiniões dos outros
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... Ver mais
We had fantastic service from Shaz in the Solihull shop 4 days ago who couldn't do enough.. the mattress was delivered today by Bob and Joddy who were the epitome of fantastic customer service... It... Ver mais
Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Solihull Retail Park, B90 4LD, Solihull, Reino Unido
- 01213683946
Pede aos clientes que escrevam opiniões
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It was a pleasure to go into the…
It was a pleasure to go into the Solihull Dreams bed store the staff there were very helpful with out being pushy. The bed I chose was a Sealy sleep motion with a. PosturePedic Mattress, I am now getting a good nights sleep.The guys who set it up for me did a splendid job.
Sales woman helpful not pushey Delivery…
Sales woman helpful not pushey Delivery men pleasant efficient.
Running out of excuses
Absolutely brilliant service and delivery. Loving our new bed & mattress, even though I’m getting in to work later each day! Zzzzzzz
Perfect
The knowledge of the assistant who served me and her attention to detail, time and care in selecting our new bed
Very happy with the knowledge of the…
Very happy with the knowledge of the assistant and the product offered
Sleep well with Dreams
I needed a new mattress so decided on Dreams and from the store to delivery I'd made the right choice.
The staff were helpful and didn't put any pressure on me to make a sale. The day of delivery I was kept upto date with time of arrival.
Great service
Very professional and friendly service. Arrived on time and very helpful.
The men who delivered were 1st Class!
We had prior notice of delivery day and time. Everything done quickly, efficiently, respectfully and the men were friendly. A credit to the company.
Was greeted straight away
Was greeted straight away, even offered a drink, and she was super friendly and helpful in helping me choose the right mattress and pillow.
Baz was the best
Came to the store in Sollihall a few weeks ago to find a matress. I was seen by Baz he was so helpful and nice. couldn’t recommend enough i will be back to see him when i need more!
Very good and helpful staff
Very good and helpful staff, knew their job and did it well.
From start to finish it was a great experience
From start to finish it was a great experience. Helping with the choice of beds and mattresses.
Due to not knowing the date of our move, Dreams held everything for us for many months until we could get our items.
The delivery guys were also fantastic and very polite.
Your Dream Team
From the moment I entered the shop to the delivery of my new mattress I had excellent service. Because I live alone and am elderly I couldn’t bag up the old mattress so two staff members came to do it for me before the delivery later.
I am delighted with my new mattress. I always sleep well but my back is so much better. That is a real bonus.
Both the purchase and delivery…
Both the purchase and delivery processes were seamless.
Helpful staff ordered what I wanted and…
Helpful staff ordered what I wanted and delivered quickly
Date we went in was Thursday 29th of…
Date we went in was Thursday 29th of May an when we went in to Dreams in Solihull the member of the team Lauren was very helpful she listened to what we had to say and but us in the wright direction for the wright bed for us.so it's thanks to her we now have a better night's sleep.
The guys who delivered the bed were…
The guys who delivered the bed were first class and `I need not have worried about preparing the old bed so rigidly to take away, as they told me in the shop. At 90 I had a job to put the plastic cover given to me in the shop on the bed and fold the base in half and get rope to tie it with and had too travel quite a distance to the shops to get some, non of whom had rope.
The guys who collected it said they would have done all that. The shop even gave me the number of an odd job man whom would have charged me £30.00 to do the job - that was on top of what I paid for taking the old bed away. The shop should get their act together. Also I could not understand the bill. Everything needs to be written in full not in abbreviation. You know what it says but the customer doesn’t. I couldnt see where it says they would take the bed away. I had to ring to see if this was the case then they said. Yes its down there and charged for.
Great service & delivery
Dreams Solihull Excellent
We went into the Dreams Solihull showroom to look at the beds as we were looking to purchase one. The store is very well laid out with lots of options to choose from. The staff were very friendly and helpful and answered all our questions without giving us the hard sell. I returned to the store the next day to purchase a bed, headboard and mattress. The Manager was more than helpful and gave me the deal of a lifetime. I had looked for the items online and had a good idea of the cost however the Manager gave me a better price in store. He then handed me over to a sales assistant to complete my purchase. He was so helpful and organised the sale and delivery of my items very efficiently. He also gave me a mattress protector and 4 Silentnight pillows at no extra cost. I was extremely happy with the service i received and would definitely recommend this store. I couldn't be happier with my purchases as they are very good quality and very comfortable.
The helpfull staff at the shop and the…
The helpfull staff at the shop and the efficient good men who came delivered bed and assembled bed I was pleased with everything they did and they was very polite
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