Dreams - Solihull Opiniões 

345
TrustScore: 5 em 5

4,8

Solihull Retail Park, B90 4LD Solihull, GB


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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Natalie and chet was really helpful . Natalie was so friendly and made sure we was ok and what we was looking for . Even when busy Chet and Natalie checked in on us and when was free seen us straight... Ver mais

Classificada 5 em 5 estrelas

On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... Ver mais

Classificada 5 em 5 estrelas

Several things made the experience good for us; a) shop was close to where we live b) sales lady was friendly, competent and knew her products very well c) they had a machine (forget) the name... Ver mais

Classificada 4 em 5 estrelas

Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Solihull Retail Park, B90 4LD, Solihull, Reino Unido

  • 01213683946

4,8

Excelente

TrustScore: 5 em 5

345 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,8

Todas as opiniões

(345)

13 450 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

No help!

Unable to provide instruction manual on a bed that cost an arm and a leg. We’re moving house and now need to figure out how to dismantle without breaking it. If you discontinue a bed, at least keep a digital copy of the manual. It’s only been 4 years since we got it! “We’re so sorry for the inconvenience” doesn’t help at all!

12 de maio de 2025
Opinião espontânea
logótipo da Dreams - Solihull

Resposta da Dreams - Solihull

Good afternoon Ivy,

Thank you for taking the time to leave us your feedback.

I am very sorry to hear of the service issue you encountered.

I have requested your order details via Trustpilot and I hope to receive this soon. I am hopeful that with this information, I will be able to locate your order on our system and also find the digital assembly instructions for your bed and send this to you.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

I loved the whole exsperance

I loved the whole exsperance, I have returned to dreams , I have been twice befor , I like the men who bring the bed or mattress, Thay do the job And are clean and just get on with thair job, good on the eye as well, happy with all the proses , and the coffee was very good, every one was polite, and helpfull, What more can I say , other than good service,

13 de abril de 2025
Classificada 5 em 5 estrelas

Great from start to finish

Excellent from the superb service in the shop to help us choose a bed to the delivery and set up of the bed. Everything handled brilliantly, speedily and professionally and I have to say it is the most comfortable bed we've had.

28 de março de 2025
Classificada 1 em 5 estrelas

Bad advise and after service

I bought a Banbury mattress last year and it is really uncomfortable. Gave a review on here and Kishan replied as wasn't happy with my review. He finally agreed to send me a free topper if I would change my review. The topper never arrived. He then apologised and said I could either have some money back or a topper would be sent. Neither has happened. It also takes on average 2 weeks to get an email from him. Absolutely disgusting service!!,

26 de novembro de 2024
Opinião espontânea
logótipo da Dreams - Solihull

Resposta da Dreams - Solihull

Good morning,

Thank you for taking the time to leave us your review and for speaking with me today.

I am glad that we have been able to bring this matter to resolution for you.

I have sent you an email confirming the solution that has been put in place for you.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

Great product.

Great in store experience.
Updates on timeframe from store to delivery, first class.
Delivery guys extremely professional.
Excellent service.

7 de março de 2025
Classificada 5 em 5 estrelas

Good

From the moment we stepped into dreams we had time to browse we were not pushed into anything everything we wanted to know they explained in detail very impressive when we ordered every step of the way we were informed and delivered on the time they said it would be.

1 de março de 2025

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