Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... Ver mais
Localização
Alterar localizaçãoUnit 2 Enterprise Retail Park, Llansamlet, SA7 9RF Swansea, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... Ver mais
It was a pleasurable experience at Dreams, Llansamlet, looking for the right bed to ensure good sleep with good support. The 'test' bed that does a composite map of your body shape and sleep posture i... Ver mais
Staff in Dreams were very friendly, helpful and informative. Did not feel rushed or pressurised into purchasing at all. Given plenty of time and privacy to think and discuss. Used sleepmatch to find... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, Reino Unido
- 01792981767
4,8
Excelente
189 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Mattress and ottoman .service from Susan at the…
Excellent service from Susan at the Swansea store. Excellent service from Lee and his colleague who delivered my daughter's Tempur mattress, and the efficient service in assembling my son's ottomam.
10 de junho de 2023
Very helpful shop staff plus the…
Very helpful shop staff plus the delivery men too
18 de maio de 2023
Great service
Great service, attention to detail and a personal service. Highly recommend Dreams to all family and friends
6 de maio de 2023
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Poor advice and after sales care
My Elderly relatives recently purchased a mattress and divan, and chose to go in store for advice and guidance as my Uncle has Dementia and mobility problems and is partially blind.Following delivery of items, it transpired that the base is too high, causing my uncle to fall and he has been using the spare bedroom since. My Aunty and myself have been in touch with customer services and unfortunately they are happy to replace the mattress but not base, which is the issue and we feel it is not fit for purpose. We have been regular customers for many years and have be happy with the product and the advice given, but unfortunately at our time of need we feel we have been extremely let down by dreams having spent 2,000 which as pensioners we can ill afford, and now the new bed resides in the unused spare room. NEVER AGAIN WILL WE RECOMMEND OR USE DREAMS
11 de maio de 2023
Opinião espontânea
Resposta da Dreams - Swansea
Good afternoon Heather
I am sorry for the issues your Aunt and Uncle have had with the bed base. I have called and spoken with your Aunt and we have reached a resolution that she is happy with.
Should you wish to discuss the matter further with myself, please feel free to email me on pl33@dreams.co.uk.
Many thanks
Peter
Very friendly customer service
Very friendly customer service. Fast delivery and assembling of the product. Overall good service
15 de abril de 2023
excellent service and friendly personnel
7 de março de 2023
Quiet time of day and instant service
Quiet time of day and instant service. The 3 minute digital mattress assessment was both amusing and interesting. Very satisfied and sleeping soundly on new mattress
9 de março de 2023
Good customer service
Good customer service. Prompt delivery. Pleasant delivery men and store staff. Excellent bed.
5 de fevereiro de 2023
Great service
sue was brilliant. couldn't have done any more to help us, fantastic service!!!
i would highly recommend Dreams in swansea
21 de fevereiro de 2023
Opinião espontânea
Knowledgeable and Friendly
Very Knowledgeable staff and was made to feel very welcome. Was guided through the different products and felt that I was well informed when it came to making my purchase.
18 de fevereiro de 2023
Opinião espontânea
Buying a mattress
Dreams were helpful and delivered the mattress as agreed and on time.
1 de fevereiro de 2023
I was advised very well what mattress…
I was advised very well what mattress would suit my needs. I didn't have to get used to my new mattress, it was great right from the start.
12 de janeiro de 2023
Great customer service
Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you to decide time the delivery team were very pleasant and very helpful to your needs finaly please with our purchase
28 de novembro de 2022
Opinião espontânea
Outstanding service
Customer service in store was attentive, but not at all pushy. The communication from store and delivery team was simply outstanding. Product quality excellent.
22 de outubro de 2022
Opinião espontânea
Great experience at Dreams Swansea
Great experience at Dreams Swansea, Sue was friendly and helpfull throughout our visit. Helped select the right product for what we required. Can't wait for it to arrive soon.
13 de novembro de 2022
Opinião espontânea
Fantastic customer service
Fantastic customer service. I couldn't have been happier with my purchase. The staff were great
20 de outubro de 2022
Opinião espontânea
Quality and a warranty, what more can you ask for?
Guy who served me in the shop itself was very nice, and everything was arranged very quickly. Also free water, which is nice! :)
Delivery was straightforward, and happened extremely fast. Couldn't be happier with the product itself too!
In my opinion it's very good value for money - You use it daily, it lasts for years, and has a warranty!
4 de outubro de 2022
Opinião espontânea
Staff were very welcoming
Staff were very welcoming and friendly couldn’t do enough to help
1 de outubro de 2022
Opinião espontânea
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