I gave 1 star only because it didn't allow me to leave no stars. Honestly the worst customer service I have ever encountered. Lied to by the agent at local office, then raised a complaint using the... Ver mais
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Localização
Alterar localizaçãoAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
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Leia as opiniões dos outros
Don was amazing! So friendly and accommodating we breezed through the process no problem! Would return here for my rental car needs :-)
A few days ago, I urgently needed a car in Aberdeen. Imad from the local Drivalia branch provided me with a first-class service; he sorted everything out to my complete satisfaction and saved me a l... Ver mais
A empresa respondeu
Hear ye, fellow travelers, The first trial demanded superhuman patience: the wait time at pick-up felt like an endless siege before the fortress gates. Furthermore, the virtual sentries of the onli... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Drivalia UK - ABERDEEN AIRPORT
Escrito pela empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informações de contacto
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, Reino Unido
- 01224 608690
4,0
Bom
332 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Scam scam scam 💯 scam
Scam scam scam 💯 scam, they will show the less prices to book, then once you book and drop the car back, after few weeks times they will take more money from your account due to parking or toll tickets, if you ask the details they won’t reply, I have paid twice €170 extra, till now no responds from them, I would never recommend to use them ever, I’m actually in touch with legal advisor to file a case against them
20 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great customer service
Great customer service, Ask for MO. Would definitely recommend the service.
13 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Stuart was really helpful and assisted…
Stuart was really helpful and assisted us throughout the process, highlighting the pros and cons of each option. We are very happy with his service !!
11 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Always receive excellent service from…
Always receive excellent service from the Drivalia team at Aberdeen airport.
Had a free upgrade.
They are always trying to improve their service.
4 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible Experience and Misleading Complaint Response
Query Details: CS-3556371-02
Absolutely unacceptable experience with Drivalia in Edinburgh.
We paid more than €160 including the “Super Protection” insurance because we knew we would be travelling long distances across Scotland and wanted complete peace of mind in case anything happened. Ironically, one of the most basic things supposedly covered — tyre assistance — became a complete nightmare.
During our trip, the tyre warning light came on BEFORE the tyre eventually burst, yet the company continues to completely ignore this important detail in all of their responses.
We were approximately 200 km away from Edinburgh on an isolated road where barely any cars passed by. There were no nearby facilities, no restaurants, no bathrooms, and nowhere safe to wait.
I understand that recovery services can sometimes take time, and I was patient regarding the tow truck itself. What is unacceptable is that we waited almost 2 hours just to be informed that they could not find a tyre of the correct size for the vehicle. At that point, the only options offered were either staying overnight at a hotel and waiting until the next day for a tyre replacement, or returning with the recovery vehicle.
After this, we still had to wait approximately another 3 hours for the tow truck, resulting in nearly 5 hours stranded on an isolated road 200 km away from Edinburgh.
The company is now providing misleading information in their complaint response. Branch Manager Steve Brady claimed that recovery back to the airport branch was declined and that we did not attend the branch. This is completely false.
I personally travelled with the tow truck and accompanied the vehicle back to the airport branch around midnight. How could I simply allow a rental car under my responsibility to be taken away alone? That makes absolutely no sense.
When we finally arrived at the branch, we returned the vehicle before the end of the paid rental period, and no replacement vehicle was offered. The only thing offered to us was a taxi, which we had to pay for ourselves out of pocket.
It is also important to highlight that we paid for a 2-day rental period, yet due to this entire incident we were forced to return the vehicle on the very same day, losing almost the entire service we had already paid for, without any proper compensation, replacement vehicle, or fair resolution being offered.
To make matters worse, the Branch Manager closed my complaint case, preventing me from responding further or contesting the inaccurate statements made in their reply.
They also completely ignored the issue regarding the fuel used during the rental, as they did not even charge us for the fuel we consumed, seemingly assuming that because of this, we would simply overlook the entire incident and let all of these serious problems go unresolved.
I also have photos, screenshots, and records documenting the entire incident.
Very disappointing customer service, poor communication, lack of accountability, and no real attempt to resolve the situation fairly. I strongly advise people to avoid this company.
20 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Un poco lenta la recogida,pero el trato…
Un poco lenta la recogida,pero el trato excelente y el coche genial, un MG con 13 km,a estrenar….un lujo.
Solo esperar que recorten tiempos de recogida,resto de 10
22 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We reserved a car for 3 weeks and paid…
We reserved a car for 3 weeks and paid in advance Upon arriving we were requested to pay an additional £730 for insurance. Our credit card has $65,000 CDL so we declined. They would not release the car to us unless we paid. They still charged us $1100 to rent the car and did not issue a refund. Strongly do not recommend
13 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Avoid this company at all costs
Avoid this company at all costs. We arrived on Saturday afternoon in Aberdeen and found this car hire company closed at 12 on Saturday??? Probably the busiest day of the week. We returned the next day and was told our booking had been cancelled and it would cost £165 to reactivate!! I’m sorry if this isn’t some sort of an undercover scam I’m a monkeys uncle
9 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Rafia was very helpful would definitely…
Rafia was very helpful would definitely recommend Drivalia Aberdeen.👍
7 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nice customer service and friendly…
Nice customer service and friendly staff.
28 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
very nice staff and service was very…
very nice staff and service was very nice thank you guys excellent work .
29 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
i rented a car few days ago ,was really…
i rented a car few days ago ,was really nice staff, friendly and great customer service
28 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Really great service and polite staff!
Really great service and polite staff!!
Highly recommended!!
22 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It's everything are ok am happy with…
It's everything are ok am happy with these services
17 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service Ask for Mo he is…
Great customer service Ask for Mo he is very helpful
28 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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