Great car rental experience! The service was efficient and professional, and the guy who helped us was very friendly and helpful. The car was comfortable and perfectly suitable for our trip. Everythin... Ver mais
Localização
Alterar localizaçãoAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I gave 1 star only because it didn't allow me to leave no stars. Honestly the worst customer service I have ever encountered. Lied to by the agent at local office, then raised a complaint using the... Ver mais
A empresa respondeu
Don was amazing! So friendly and accommodating we breezed through the process no problem! Would return here for my rental car needs :-)
A few days ago, I urgently needed a car in Aberdeen. Imad from the local Drivalia branch provided me with a first-class service; he sorted everything out to my complete satisfaction and saved me a l... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Drivalia UK - ABERDEEN AIRPORT
Escrito pela empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informações de contacto
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, Reino Unido
- 01224 608690
4,0
Bom
337 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service Ask for Mo he is…
Great customer service Ask for Mo he is very helpful
28 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hired a car from Aberdeen airport
Hired a car from Aberdeen airport. Booked for 8am. Staff arrived at 8.20am, no apology. The car was a Hyundai Ionia, I was given a small MG. I was then told I didn't have the right insurance (the one I bought at booking) and they either wanted £1500 security deposit or a £36 insurance policy. Someone had been smoking in the car (I discovered this after I had left!). The brakes were positively dangerous. Absolute rip off. Rude staff. When I was waiting the security guard for the car park they are based at wished me luck in dealing with them. Suggest you do not use. In the end they were as expensive as the big boys. And way less charming.
28 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I have been trusting drivallia for 2…
I have been trusting drivallia for 2 years and they have amazing service.
27 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Bad experience at Drivalia, Aberdeen Airport office.
Upon locating the Drivalia office at Aberdeen Airport we picked up the car for an initial period of 9 days. All went well and returned the car before the time expired. We decided to extend the rental for the remainder of the holiday. This went well but the deposit was huge.
Halfway through the second rental period we received an email to say the deposit from the first rental period had been returned to my bank account. A quick check revealed it had gone through.
I am still waiting for the second huge deposit to be returned. Confused I returned to their office on our next holiday and to enquired about the missing deposit. They gave me a telephone number to call as nothing could be done at the service desk. I phoned the number. To cut a long, boring story short, I was informed the huge deposit was not a deposit at all. And that it was forfeited on the return of the car.
This has left me hundreds of pounds out of pocket despite returning the car in pristine condition before the agreed time on both occasions.
Deeply disappointing and will not use them again.
31 de julho de 2025
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
It's been amazing overall experience is…
It's been amazing overall experience is really well.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Used Drivalia Aberdeen 2nd time and…
Used Drivalia Aberdeen 2nd time and impressed with the customer service ,, Rates are good and process is quick
17 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Mo is doing great job,Great price quick…
Mo is doing great job,Great price quick process ,Will recommend
18 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
gill its amazinggggg 🫶
18 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Got to keep the car an extra hour
Got to keep the car an extra hour
15 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
After over 8 years of good service we will never use them again
We picked up the car in Aberdeen and refused all the additional insurances as we have an insurance for the excess. The gentleman was very helpful - we thought - but when we left the office I realised that we had been charged almost £140 extra for the hire. I queried this right away (apparently to the wrong department) but received no response.
On returning the car I complained again and was told the charge was for "comfort insurance!!". Never heard of it and never requested it!!
I have complained to the Aberdeen office again and was told that the Manager would phone us. Still waiting 2 weeks later.
Customer service said that legally we have no comeback and it's our word against the employees. In other words we must be lying!!!
Terrible way to treat regular customers.
We have been renting from drivalia (formerly Easirent) for over 8 years and have always been happy with them.
On this occasion we were "tricked" into signing for the additional charges.
We have stopped the payment but it's still under investigation. I sent an email to one of the directors of the company but they have not replied either.
26 de março de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
What lovely service
What lovely service. Ben is a charming man and very good with people. The customer before is was elderly and was finding it hard to understand the concept of the card deposit. Ben was very patient and explained in many different ways. Ben was also fast and we had a nice chat.
8 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Cheap Carhire bad experience
Car was good, better car than we booked. Service friendly and acceptable but T&C and damage reports are all created to make up for the cheaper car rental charge. Even though we paid for £0 excess insurance policy, we, and all other customers there at the same time, were told this did NOT cover all damage. If you pay Drivalia an extra €79 you can…
On return of the car extra chips in the windscreen, not created by us during our short 1 day trip were miraculously found and charged at £60 each + £75 admin fees. We could not prove they were already there because the fuzzy pictures in the report doesn’t show something so small. so we could only accept the charges under these circumstances. Ripoff, will never use them again, or recommend them.
Update 9/4: standard response to all bad reviews on trustpilot and google maps. We should have walked out and demanded our money back, like 2 other customers did for the exact same reason while we were in there.
7 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Flor es una excelente profesional
Flor es una excelente profesional. Impecable atención al cliente, un alto grado de amabilidad y conocimiento del sector. Siempre dispuesta a solucionar cualquier incidencia permitiendo sentir al cliente totalmente confortable durante todo el proceso.
Repetiría siempre con Drivalia de tener personal como ella.
4 de abril de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I got an excellent experience i was…great experience thank you Abdullah and Alisha
I got an excellent experience i was struggling a lot when i landed in uk and was expecting a car as i wanted to travel for more then 200miles then i came to know about drivalia and i met abdullah and alisha and they helped me a lot with the best and cheapest option for the car and they gave me the best and affordable car
31 de março de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
What a scam
What a scam. I return the car and the person checking the car walks straight up to the windshield and points out a tiny imperfection in the window where a stone had hit. Charged me more than £450 for the damage. A stone hitting the windshield and causing even the tiniest damage will not go unnoticed and am certain this didn't happen with me. Avoid this place!!! I'll certainly never come back. Look at other reviews of this place!!
31 de março de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Quick and simple
Wayne at Edinburgh was helpful and made the hiring experience very smooth and quick.
31 de março de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aberdeen Staff is always great help…
Aberdeen Staff is always great help .Great customer service and I been very long time customer would definitely recommend Drivalia Aberdeen .
30 de março de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.