It’s a great car hire place and the pre registration really speeds things up - we upgraded as realised we needed a bit more space and the team were able to offer me a great car at a really good a... Ver mais
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Localização
Alterar localizaçãoBristol Airport A38 Roundabout, Bristol, BS40 9UU BRISTOL, ENGLAND, GB
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Leia as opiniões dos outros
Extremely good customer service. I had an emergency flight to catch which takes off at 6am and have to be at the airport by 2am. I called the branch and they were really helpful to help me drop the ca... Ver mais
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**AVOID!!!** Added hidden fee after booking for early flight key drop off (£45!!). £1500 deposit held for 28 days AFTER returning car, be careful if using a debit card! On pick up, Baby sick on rear s... Ver mais
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Thank you once again to Drivalia Bristol for providing me with a Clio automatic for the last 47 day's. Always an excellent service together with very pleasant staff to deal with. See you next month... Ver mais
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Informações sobre a empresa
Sobre Drivalia UK - BRISTOL AIRPORT
Escrito pela empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informações de contacto
Bristol Airport A38 Roundabout, Bristol, BS40 9UU, BRISTOL, ENGLAND, Reino Unido
- 01275 402 150
3,5
Aceitável
216 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service regular been coming for…
Great service regular been coming for ages always exceptional thanks to Amir
27 de outubro de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Easy to check in
Easy to check in. Thank you to Amir for the smooth process.
24 de outubro de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful staff navigating the whole…
Very helpful staff navigating the whole process. Friendly atmosphere and a good vehicle
24 de outubro de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amir has been a great extraordinary…
Amir has been a great extraordinary service I will be definitely be using them again. THANK YOU AMIR !!!
23 de outubro de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Bad experience just for a flight delay
I used may times drivalia Bristol without problems but yhe last time was a bad experience. The flight was delayed , but I made a phone call 4 hours before the pickup time. I arrived 2 hours late, almost at closure time, and I was told my car wasn't there any more . After insisting and forcing the employee to check the phone records, finally I got the car.
2 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
The worst car rental company i have…
The worst car rental company i have worked with . DO NOT RENT FROM DRIVALIA!!!! TERRIBLE!!!
I arrived from my flight at Bristol airport that was slightly delayed arround 16:00, I had to walk to DRIVALIA, that closes at 17:00 to pick up my car that I had booked 2 mouths before and wen I arrived i was dealing with an extremely rude and unpleasant man at the desk that all he was doing was trying to close up because it was almost 17:00 to close time and what happened was that my credit card didn't go through for no reason because it was working fine and worked fine after that so I wasn't able to pick up my car and even worse was that the man once again because of his hurry rent out the that was supposed to be for the to another customer behind me on the spot ! Terrible experience in every way
Terrible!!!! Terrible!!!! Terrible!!!!
4 de outubro de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Quick and honest
Quick, helpful, and a free upgrade because I was early!
A scratch on the car was clearly visible in the report I received up-front, so no worries I would be held accountable for that. Honest and transparent, really appreciated that service!
12 de setembro de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
What a distressing experience
What a distressing experience, first time renting a car from this company, never again!
Plane landed 20 minutes late, and I walk quite slow due to heart issues, it was pouring with rain and when I arrived I was told by a male member of staff I was late, by the way I had uploaded required flight times and flight numbers thinking they could track the flight!!
I was told that due to being late my car was no longer available and at a cost of £288 I could upgrade, I was already upset and there was absolutely no understanding at all, I had no choice as I couldn’t walk any further, complete scam
I also tried calling twice, no response !!!!
3 de setembro de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent
Just returned the car at Bristol Airport.Excellent service highly recommended!
8 de setembro de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Unreliable shuttle service and hidden fees but amazing staff
As many have pointed out, the offices are located in a shack about 15 min walk away from the airport and the airport pick-up is not always available. I arrived a couple of hours later than the start of the rental contract and was told the car I booked was no longer available so I had to be given an upgraded model for a fee! In my long history of car rentals I had never encountered such a policy. On the good side, the staff was amazing at all times! At the front desk, Amir managed to waive this fee within the full protection insurance I contracted where he did include as well a booster seat for my son for no fee. He was helpful, competent and courteous all along. Mila, the employee taking care of the cars was very helpful and super-friendly.
31 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I rented with them never again, very rude on the phone, slammed the phone down
I rented with them, 1 year,it said ring a number, it was not answered.I had to walk in the rain with a case. You cannot cross the very busy road, to their site. The area is all muddy and dirty.I was 79 years old and it is a long way to walk, Not helpful when I got there. They said they would hold my credit card
details until my card expired. Not geniune branch
Just looking at their advert, it says shuttle bus, have rung and asked why they advertised a shuttle bus.
They say it is courtesy for disabled, They put the phone down on me, dont use, scam artist
29 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Drivalia insurance scam
Upon collection if my prebooked car, the man at the counter of Drivalia said I had been scammed by Booking.com and that, even though I had taken out extra cover with Booking.com I was not comprehensively insured. He said I needed to pay an extra 250
Pounds to be comprehensively insured. This does not make a customer feel good or relaxed renting a car. Turns out Booking.com said I was comprehensively insured, the man was trying to sell insurance. He was so rude, when I returned the car he was splayed out across the desk sleeping. When I collected the car he was crunching crisps in my face and telling me to figure out my insurance. Really shocking
15 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
The first thing to say is the lady who…
The first thing to say is the lady who works there Mila is absolutely fantastic she was so kind to our children giving them snacks and toys to play with she was fantastic! Unfortunately the man who worked there was responsible for opening up the shop and was an hour late so we waited an hour from 8-9am to get the car. He was perfectly pleasant to deal with and helpful once he arrived but not ideal waiting outside for an an hour with the children lucky the weather was nice.
22 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Straightforward good value rental
Offices are a 10 minute walk but directions were good and collection and drop off were quick and easy. Would have been 5 stars but when i filled up prior to return i realised that the tank was about 2 gallons light of full when i had collected it.
24 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The staff at the Bristol Drivalia are…
The staff at the Bristol Drivalia are very helpful, very friendly and go out of their way to facilitate the best car for you aswell as helping with onward journeys. We use them everytime we go through Bristol.
11 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Be aware of extra costs that aren’t…
Be aware of extra costs that aren’t mentioned before you picking up your car. We rented a car from Drivalia at Bristol airport for three days on 14/8. Our reservation was made on March 25. The confirmation email states that only the fee for an additional driver needs to be paid later. Nothing else.
When we picked up the car, they told me I had to pay an additional fee of 159 pounds because I had a debit card and not a credit card. There was no mention of this in the confirmation email. I asked if they would accept a deposit, and they said no. I signed because we needed the car. The receipt we received stated: “Charges, Super peace of mind 159 pounds”.
14 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
When booking a Drivalia hire vehicle, whether directly with us or through a third-party provider, all hirers are informed at the time of booking and again on the booking confirmation voucher about our excess liability policy.
In the event of damage to the vehicle during the hire period, hirers are required to cover their excess liability by either: Providing a deposit on a credit card in the name of the hirer, or Purchasing an excess waiver package from Drivalia.
If you have any questions or need further clarification regarding Drivalia's requirements, please don’t hesitate to contact us at Drivalia Customer Support.
With best wishes
Drivalia
Todo muy rápido y bien
Todo muy rápido y bien. Mila nos atendió de forma excelente.
17 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful and patient couldn't fault…
Very helpful and patient couldn't fault our experience
18 de agosto de 2025
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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