Drivalia UK - Manchester City Centre Opiniões 

Such an easy way to hire a car in Manchester - short walk from station. Super helpful and friendly staff and really good price. Would defo hire again. Thank you

I’m very disappointed with my experience at Drivalia Manchester City, with both the car rental process, and the complaints procedure.

I have exhausted Drivalia’s internal complaints process, but rather than carrying out a genuine investigation, they have repeatedly ignored key aspects of my complaint, provided responses that I believe are inaccurate, and have now closed the case without resolving any of the issues.

At collection, I declined optional insurance but was then told I had failed a credit check and had to buy an extra £40 insurance product before the car would be released. I know for a fact that no credit check took place, yet when I asked several times for proof that one had actually been carried out, including the date, time and credit reference agency used, I never received an answer.

Another one of my complaints is that I was kept waiting for around 40 minutes at collection. Upon my complaint, Drivalia have claimed that complimentary fuel was provided as compensation for the delay. This simply did not happen, no compensation or apology has been offered. Again, no evidence has been provided for this compensation when asked.

The vehicle itself was also in EXTREMELY poor condition. It had cigarette ash in the cabin, smelled strongly of smoke, and there was litter in the centre console, including unsanitary items like used cotton buds and a tobacco packet in the glove compartment. The office to which I returned the car to in London agreed that the car should never have been rented out in this condition.

Overall, the rental experience and complaint handling were both extremely poor. My concerns were not properly investigated and key questions were left unanswered. I would not recommend based on my experience.

Wonderful staff, clean and good selection of cars. Extremely smooth process of rental and wonderful service. Will always come here when I need to rent a car

The service is very good. Affordable insurance and young driver charge.
Car is in neat condition.

What an absolute joke of a car hire company this is. I booked a car through rental cars at short notice, I chose this location as it was non airport and open till late. I booked for 6:30pm collection, at 6:15 I had a call from the local representative to ask me how long I’d be. When I got there, there were no signs at all for Drivalia, just an office block. After walking round for 10-15 minutes, the representative came down.
He asked if I would like to take out the enhanced cover, which was more expensive than hiring the car itself! He shown me to my car and commented that he was then going home, I asked how that works if they’re open till 8pm, what happens if someone books a car for collection later on, he said he would just come back. It’s now clear this business is ran terribly!
As soon as I got down the road, it flashed up with a ‘service due’ warning. I tried to call back but there was no answer. I sent an email to the email address I had and received a bounce back to say the inbox wasn’t monitored.
I checked the oil and drove the car as I had work commitments (hence the last minute booking). The car was fine until I was setting off to drive 220 miles home (London to Manchester)
I set off and could smell a burning smell, I pulled over and stopped the car. It would then not turn back on.
I called the Drivalia breakdown number and was passed from pillar to post. Eventually a mechanic was arranged and he attended approx 90 minutes later, he was from an external business and he was great, he diagnosed that the alternator had gone and recovery would be necessary. I waited a further 90 minutes for recovery- again when the recovery man turned up he was great.
I was taken to Drivalia branch at Heathrow and the terrible service continued.
I was told to take a seat and wait, I waited and watched as approx 6 workers messed about, in and out, smoking, chatting to friends- all the while the customer queue was building. At this point I was still 5 hours from home and it’d been over 4 hours since I broke down. There was absolutely no customer service or sense of urgency, I had to ask for an update multiple times and each time I was told ‘my car was being prepared’.
The customer toilets were out of order and the stench of cigarette smoke in the place was disgusting.
Eventually I was asked to sign for a new car and given the keys, no vehicle check- nothing.
There were scratches all over the car, I highlighted this to one of the workers and was told ‘just take a video and keep it for your records babe’
Then it came to returning the car to the Manchester site and there was no one there again!
I called the number and was told, ‘leave the car in one of the bays and put the car key on the drivers side wheel’
What a farce of a company!
Of course I refused to do this and I had to call back multiple times for someone to actually attend the site, someone turned up who could barely speak English and certainly had no clue about hire contracts. I explained that I’d had to change the car and he had no idea what I was talking about- not his fault, I got the impression he was not customer facing and the person who was customer facing was no where to be seen.
After waiting for nearly half an hour, I ordered an uber to get home and lo and behold this person had disappeared. I was left no choice but to leave the key with the car and I called again and spoke to someone to tell them this.
From start to finish this process was a disaster, the breakdown was unfortunate and was no one’s fault but how it was dealt with by Drivalia was absolutely shocking.
I would never ever use this company to hire a car again and I would suggest you look for a more professional company to hire from

Absolutely abysmal experience. The man serving was rude and intimidating to my wife. There were extra documentation and inflated charges that were not were not made clear at booking. We cancelled, do not reccomend.

Very poor experience,
Made up charges
Dirty car
Won't use again

Excellent experience with Drivalia UK - Manchester City Centre. The staff were friendly, professional, and made the whole rental process quick and stress-free. The car was spotless, well-maintained, and exactly as described. Pickup and drop-off were smooth, and the pricing was transparent with no surprises. Great location and fantastic customer service. I’ll definitely use them again and highly recommend them to anyone needing car hire in Manchester!

Great customer service, really friendly staff. Car was clean and drove well. They will definitely be seeing me again.

No queues, fast and efficient hire process by the guys at the desk. Special thanks to Isa for the excellent customer service.

Great service, friendly staff, and a clean, reliable car. Pickup and drop-off were quick and easy. Highly recommend!

Great experience with Drivalia Manchester City. Booking was quick and straightforward, with clear pricing and no hidden fees. The staff were friendly, professional, and got me on the road in no time. The car was clean, well-maintained, and exactly as described.

Pickup and drop-off were both smooth and hassle-free, which made the whole process stress-free. Overall, a reliable and efficient service—I’d happily use them again and would recommend to others.

The staff at the Manchester City center branch repeatedly went above and beyond, in terms of general service & payment deals. I had a flat tyre, called them, and within 30 minutes my tyre was replaced in a different city!

I’ve used Drivalia Manchester City branch before and I was happy with their service. So when I need something special at very very short notice I thought they were the people to go to and they did not disappoint. Amazing service as always. I can’t recommend them highly enough!

Fantastic experience with Drivalia! The whole process was smooth and stress-free from booking to return. The staff were welcoming, efficient, and very helpful, making everything quick and easy.
The car itself was in excellent condition—clean, comfortable, and reliable. I really appreciated the transparency with pricing too, no hidden fees or surprises.
Highly recommend Drivalia if you’re looking for a hassle-free car rental with great service. I’ll definitely be booking with them again!

Amazing customer service, booked a small car with them, ended up getting delayed and couldn’t make it until closing time! One of the lads called Sally ended up staying late to accommodate! Really appreciate it

Great customer service, lovely lads , very nice and friendly environment, Hassle free service, Always ready to help.

Hired a few days back. The staff is so friendly, and the service is amazing! I’ll definitely be back. Definitely recommend.