Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my regis... Ver mais
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Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Ver mais
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I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Informações de contacto
531A Upper Cross Street, 051531, Singapore, Singapura
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Thank you Trixie
12 de abril de 2026
Opinião espontânea
Thanks so much for the prompt and fast…
Thanks so much for the prompt and fast response, Trixie. I really appreciate your help—please keep up the great momentum!
12 de abril de 2026
Opinião espontânea
Melvin great help in assisting me on my…
Melvin great help in assisting me on my issue. Thank you very much
8 de abril de 2026
Opinião espontânea
Resposta da Drive lah
Hi Bryan,
Thank you for your feedback and the positivity. We're glad you had an excellent experience. And Melvin was able to assist you and resolve your issue. We’ll be sure to pass your kind words on to him.
Thanks for choosing Drive lah, look forward to seeing you again soon.
- The Drive lah Team
Gab was fantastic
6 de abril de 2026
Opinião espontânea
Resposta da Drive lah
Hi Seocheng,
Thank you for your kind feedback — we’re glad to hear Gab provided fantastic support. We’ll be sure to pass your appreciation on to him.
Thanks for choosing Drive lah. Enjoy your day!
- The Drive lah Team
Resposta da Drive lah
Hi Junkeat,
Thank you for your feedback — we’re glad to hear Edelyn was able to assist you. We’ll be sure to pass your appreciation on to her.
At Drive Lah, we appreciate your support and are always here if you need any further help.
Thanks again!
- The Drive lah Team
Resposta da Drive lah
Hi Sunny,
Thank you for your feedback — great to hear Edelyn was prompt in her replies. We’ll be sure to pass your kind words on to her.
Appreciate your support!
- The Drive lah Team
we need more people like her
Edelyn is very helpful give me full explanation needed and will answer my question in detail :)
4 de abril de 2026
Opinião espontânea
Resposta da Drive lah
Hi Mohd,
What a lovely thing to say. Thank you for your kind feedback — we’re glad to hear Edelyn was helpful and provided clear, detailed explanations to support your questions. We’ll be sure to pass your appreciation on to her, it will make her day.
At Drive lah, we truly value providing thorough and helpful support to our users.
Thanks again for your support!
- The Drive lah Team
Gab supported me when having issue with…
Gab supported me when having issue with my verification process since my singpass invalid via app. Fill in manually but took sometime to fill up all particulars.
Thanks for support Gab.
3 de abril de 2026
Opinião espontânea
Resposta da Drive lah
Hi Norkhairil
Thank you for sharing your experience — we’re sorry to hear about the trouble with your Singpass verification, but glad Gab was able to support you through the manual process and assist along the way. We understand it can take some time, and we appreciate your patience.
We’ll be sure to pass your kind words on to Gab.
At Drive Lah, we’re committed to supporting our users and making the verification process as smooth as possible.
Thanks again for your feedback! Come back and leave us another review at the end of your first trip. We look forward to hearing how it goes.
- The Drive lah Team
Thank you very much for the guidance…
Thank you very much for the guidance and support assisted, Trixie is very patient with the help in my drive lah account,,, once again thank you so much,,,
3 de abril de 2026
Opinião espontânea
Resposta da Drive lah
Hi Mun'im,
Thank you for your kind words — we’re really glad to hear Trixie was patient and able to guide you through your Drive lah account setup and support you along the way. Welcome to the community! We’ll be sure to pass your appreciation on to her.
At Drive lah, we’re always here to provide helpful and supportive assistance whenever you need it.
Thanks again for your support!
- The Drive lah Team
Customer Service
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to coordinate & help me expedite the whole process. Thank you so much Edelyn.
2 de abril de 2026
Opinião espontânea
Resposta da Drive lah
Hi Mabel,
Thank you for sharing your experience — we’re sorry to hear about the frustration with the Singpass instant verification process. We understand how important a smooth onboarding experience is, and we appreciate your patience while it was handled manually.
We’re glad to hear Edelyn was able to step in, coordinate, and help expedite your verification. We’ll be sure to pass your kind words on to her.
At Drive lah, we’re continuously working to improve our verification processes and overall user experience.
Thanks again for your feedback and support! Come back and leave us another review at the end of your first trip. We look forward to hearing how it goes.
- The Drive lah Team
Trixie resolved my issue expeditiously
2 de abril de 2026
Opinião espontânea
Resposta da Drive lah
Hi there,
Thanks for sharing your feedback — great to hear Trixie was able to resolve your issue quickly and efficiently. We’ll be sure to pass your kind words on to her.
At Drive Lah, we’re committed to providing prompt and effective support whenever you need it.
Appreciate your support!
- The Drive lah Team
Gabriel assisting me so well n patience
2 de abril de 2026
Opinião espontânea
Resposta da Drive lah
Hi Faezeh,
Thank you for sharing your experience — we’re glad to hear Gabriel assisted you well and showed patience throughout the process. We’ll be sure to pass your kind feedback on to him.
At Drive lah, we appreciate your support and are always here to help whenever you need assistance.
Thanks again!
- The Drive lah Team
Trixie was fast and prompt with her…
Trixie was fast and prompt with her replies
1 de abril de 2026
Opinião espontânea
Resposta da Drive lah
Hi Atigah,
Thanks for your feedback — great to hear Trixie was fast and prompt with her replies. We’ll be sure to pass your kind words on to her.
At Drive lah, we’re committed to providing responsive and helpful support for all our users.
Appreciate your support!
- The Drive lah Team
Very good
Very good. Fast respond and enquiry was answered simple and professional. Most importantly problem solved. Much appreciate and keep up the good service.
31 de março de 2026
Opinião espontânea
Resposta da Drive lah
Hi Arifina,
Thank you for your kind feedback — we’re glad to hear your enquiry was handled promptly, clearly, and professionally, and that your issue was resolved. We’ll continue working hard to maintain this standard of service.
At Drive lah, we appreciate your support and encouragement.
Enjoy your day!
- The Drive lah Team
Fast and responsive on my request
Fast and responsive on my request. Superb service! Keep up the great work 🫡
31 de março de 2026
Opinião espontânea
Resposta da Drive lah
Hi Kings Lee,
Thanks for your kind feedback — we’re glad to hear your request was handled quickly and that you had a superb experience, worthy of a 5 star review. We’ll keep working hard to maintain this level of service.
Thanks for your support.
- The Drive lah Team
Melvin assisted me patiently with…
Melvin assisted me patiently with adding an additional driver to my booking. Super helpful despite having some issues on my end. Really appreciate his help!
30 de março de 2026
Opinião espontânea
Resposta da Drive lah
Hi Melissa,
Thanks for sharing your experience — great to hear Melvin was patient and able to assist you in adding an additional driver, even while working through the issues on your end. We’ll be sure to pass your kind words on to him.
At Drive lah, we’re committed to providing supportive and helpful service to make your bookings as smooth as possible.
Appreciate your feedback!
- The Drive lah Team
Very responsive.
Melvin from DriveLah very responsive and helpful.. Will continue using DriveLah.
30 de março de 2026
Opinião espontânea
Resposta da Drive lah
Hi Nora,
Thank you for your kind words — great to hear Melvin was responsive and helpful. We’ll be sure to pass your feedback on to him.
At Drive lah, we’re glad to know you had a positive experience and truly appreciate your continued support.
Looking forward to seeing you again soon!
- The Drive lah Team
Xyron was super clear and helpful
Xyron was super clear and helpful. Solve my prob fast
30 de março de 2026
Opinião espontânea
Resposta da Drive lah
Hi Hazmi,
Thanks for your feedback — great to hear Xyron was clear, helpful, and able to resolve your issue quickly. We’ll be sure to pass your kind words on.
At Drive lah, we’re focused on delivering fast and effective support so you can get back on track without hassle.
Appreciate your support!
- The Drive lah Team
Melvin helped and assisted all my…
Melvin helped and assisted all my queries.
29 de março de 2026
Opinião espontânea
Resposta da Drive lah
Hi Alvin,
Appreciate you sharing this — great to hear Melvin was able to assist with all your queries and support you throughout.
At Drive lah, we aim to make every interaction clear and helpful so you can get the answers you need with confidence. We’ll be sure to pass your feedback on to Melvin.
Thanks again for your support.
The Drive lah Team
Scam company
Scam company. Hosted my car here. Did not receive payout for months. Wrote to them a few times but they'd just close the case as "resolved" without any action or explanation. Over $1k lost
29 de março de 2026
Opinião espontânea
Resposta da Drive lah
Hi Weiss,
We’re sorry to hear about your experience and understand how frustrating and concerning this must have been, especially regarding payouts.
At Drive lah, host payouts are an important part of the platform, and we take these matters seriously. In most cases, delays or issues can occur due to incomplete payout details, verification requirements, or banking processing times, but these should always be communicated clearly and followed through properly. Closing cases without resolution is not the standard we aim to uphold. I have contacted you through Trustpilot for more information so we can look into the matter.
In addition we would strongly encourage you to reach out to our support team at support@drivelah.sg directly with your account and booking details so we can review your case thoroughly and investigate what may have happened with your payouts. We’re committed to resolving legitimate payout concerns and ensuring hosts receive what they are owed.
Thank you for bringing this to our attention — your feedback helps us identify areas where we need to improve both our processes and communication.
The Drive lah Team
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