Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Ver mais
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Leia as opiniões dos outros
I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my regis... Ver mais
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I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... Ver mais
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Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Ver mais
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Informações sobre a empresa
Escrito pela empresa
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Informações de contacto
531A Upper Cross Street, 051531, Singapore, Singapura
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Ralph has been prompt and helpful
Ralph has been prompt and helpful. Great communicator.
29 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the positive review. We'll let Ralph know you appreciated the service he provided.
Very smooth transaction
Very smooth transaction. Thanks to Amber. She helped me solve my issues for the past two hours. Would have been irritating without her. Thanks, Amber
27 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the feedback! We’re thrilled Amber could help make your experience smooth and stress-free — we’ll be sure to pass on your thanks to her!
Great support
Fast, helpful and efficient in helping me to setup my account thanks to Edelyn
26 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for sharing! We’re glad Edelyn could help get your account set up quickly and smoothly — we’ll pass on your kind words!
Fast response served by Amber
20 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thank you for your time and for recognition of Amber, we have shared your feedback and it has made our day ! Hope to see you back on Drive lah soon!
Had a great service from Ralph setting…
Had a great service from Ralph setting up my account.
19 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thank you for your time and for recognition of Ralph we have shared your feedback and it has made our day ! Hope to see you back on Drive lah soon!
Had trouble to set my acc
Had trouble to set my acc, TRIXIE came to the rescue by helping me setting up my acc.. Tadaaaaaa my acc is verified!! Thank you Trixie👍👍👍
19 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
We love a happy ending! 🎉 Huge shoutout to Trixie for coming to the rescue and getting your account sorted and verified in no time. Welcome to the community, and happy driving with Drive lah! 🚗✨
Bad service
You mentioned verification will be done under 2 hours but it took more than that and you made my booking expired. Now if I book I have to wait 2 hours. Very bad service. It's ok thanks Mr. Jeremy.
17 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Hi Vigneswaran,
Thank you for your feedback, and we’re sorry for the frustration this caused.
We’d like to clarify our verification process: identity verification is usually completed within two hours, but during periods of high demand or when additional checks are required, it can take slightly longer. Unfortunately, for security and safety reasons, we’re unable to bypass this step, and bookings will expire if verification isn’t completed in time.
We understand this can be inconvenient, especially when you’re trying to book quickly, and we’re sorry your experience didn’t meet expectations. Your feedback helps us improve how we communicate this upfront, and we appreciate you taking the time to share it.
— The Drive lah Team
Ralph was really helpful in guiding me…
Ralph was really helpful in guiding me step by step to ensure I had a smooth approval process. Really appreciate it
16 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for sharing this! We’re pleased to hear that Ralph guided you step by step and helped ensure a smooth approval process. We’ll be sure to pass along your appreciation to him — feedback like this means a lot to our team.
they have issues with their app
they have issues with their app, i couldn't verify my account with their app, took a few weeks for them to verify me. Their email replies were fast tho.. eventually when they finally got in touch with me.
9 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for sharing this feedback, Calvin — and we appreciate the honest 3-star rating. Although we do aim for five-stars.
We’re sorry the app issues made your verification take longer than it should have. That’s definitely not the experience we aim to deliver, and we understand how frustrating delays like that can be. The good news is we’re actively improving the verification flow to make it smoother and faster going forward.
We’re glad our team was responsive over email and that we were able to get things sorted in the end. Your patience is appreciated, and your feedback genuinely helps us do better.
Thanks again for giving Drive lah a try, and we hope your future experiences with us are much smoother. Happy driving!
I made a comeback to book a car…
I made a comeback to book a car -mitsubishi ex. Reason being, my BIL recommend me this app. It's reasonable price and some of the host is great to deal with. But my 2cents opinion, if the car is a daily usage, why was it being listed? Because some of us the renters may want to use the car during the working days. It took awhile for host to approve the request. So I hope drivelah app can get the message across to all users and host to be more transparent. Last minute booking, within 72hours doesn't equivalent CONFIRMED booking. And shoutout to Amber for being helpful and making my transaction easy because some hosts can be quite idiotic. They just ignore my requests. Thanks girl.
14 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thank you for taking the time to share such detailed feedback — we really appreciate it.
We’re glad to hear you came back to Drive lah based on a recommendation and that you’ve found the pricing reasonable and some hosts great to deal with. At the same time, we understand your frustration around approval delays, especially for bookings needed on working days. Your point about transparency is fair, and we’re continually working to remind hosts to clearly communicate availability and respond promptly to requests.
You’re also right that requests made within 72 hours are not automatically confirmed — host approval is still required. We agree that clearer expectations on both sides help make the experience smoother, and your feedback helps us reinforce this with our host community.
A big thank you as well for calling out Amber — we’re really pleased she was able to step in, support you, and make the transaction easier. We’ll be sure to pass on your kind words to her.
Thanks again for your honesty and for being part of the Drive lah community.
GEM very deligently assist with my last…
GEM very deligently assist with my last minute request and able to help solve some problems
12 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the positive feedback and for recognising Gems diligence. It makes a difference. We've glad we could help solve the problems. We look forward to helping you again soon. Happy driving!
Excellent Support from Ralph, Host Team Officer
I received outstanding assistance from Ralph, who helped expedite my car listing approval process. He provided clear guidance and support to ensure my listing met requirements and went live promptly. His professionalism and responsiveness were commendable.
Appreciation for Ralph's exceptional service in getting my listing approved.
11 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thank you for sharing your experience! We’re glad to hear Ralph provided such excellent support and guided you smoothly through the listing approval process. His professionalism and responsiveness truly make a difference, and we’ll be sure to pass on your appreciation. So glad your listing is now live — happy hosting!
Swift and clear reply from Rhea
Swift and clear reply from Rhea.
Thank you for your good service in replying to my WhatsApp messages.
11 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the positive review, glad we could help.
Drivela help service is really useful
Drivela help service is really useful! They reply and attend to you within a min. GEM help me with my pickup and drop off service which i really appreciate it. Fast reply and definitely a great help support service!
11 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the awesome feedback! 😄 We’re so glad GEM could help make your pickup and drop-off smooth and quick. We’ll be sure to pass on your kind words — happy to have you in the Drive lah community! 🚗✨
Really appreciated for faster respond…to customer service es for updated my personal information!!
Really appreciated for faster respond at customer services line!!
10 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Fast and efficient is the kind of customer service we aim for. It makes a big difference. Thanks for the positive review. Enjoy your day!
Resposta da Drive lah
Go Ralph 20/10! I mean 10/10. Thanks for the positive review, glad you had a good experience.
Appreciate Ralph so much in assisting…
Appreciate Ralph so much in assisting me with posting up my listing. He is very efficient and detailed. Thanks for your help!
9 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the feedback! 😄 Ralph will be happy to hear this — we’re glad he could make your listing process smooth and easy. Appreciate you sharing your experience! 🚗✨
Guest have issue uploading the pic
Guest have issue uploading the pic. Amber was so helpful to assist me with the pic upload in just only a few mins! V efficient! Thanks Amber!
5 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Awesome Amber. Thanks for sharing! 😊 We’re glad she could get the photo upload sorted so quickly and efficiently for you! 👍🚗
I would like to praise Jeremy for…service excellence
I would like to praise Jeremy for guiding me and answering my question regarding my 1st experience with drivelah apps. Thank you again!. You are a great help!
4 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Welcome to the Drive lah community. Thanks for the review. We’re glad you had a good experience and Jeremy was able to guide you through your first Drive lah experience making it smooth and easy. Exactly what we aim for. Remember to tell your friends!
Information provided
Information provided
However Drive lah need to think of contact less key handover and takeover.
Currrent idea of putting or latching on glass window could be improved
2 de dezembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for positivity and the feedback! 👍 We’re always looking at ways to make key handovers safer and more contactless.
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