Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Ver mais
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Leia as opiniões dos outros
I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my regis... Ver mais
A empresa respondeu
I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... Ver mais
A empresa respondeu
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Informações de contacto
531A Upper Cross Street, 051531, Singapore, Singapura
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
First rental experience with drivelah 👍
I made many mistakes during my first rental, and the team was very supportive in helping me resolve my issues.
Jirah was very helpful in helping me end the rental, as well as answering my questions.
Terrence was quick and clear with his responses, so I was able to resolve my issues today.
Thank you drivelah team!
30 de novembro de 2025
Opinião espontânea
Resposta da Drive lah
Welcome to the community. Thanks so much for sharing! 😊 We’re glad your first Drive lah experience turned out positive, even with a few bumps along the way. Huge shoutout to Jirah and Terrence for making things smooth and supportive—our team loves hearing this! 🚗✨
Rhea gave me immediate attention and…
Rhea gave me immediate attention and support! Thank you! 👍👍👍👍👍
29 de novembro de 2025
Opinião espontânea
Resposta da Drive lah
Five thumbs up, and five stars, fantastic! We're glad you had a great experience. Thanks for the positive review. Remember to tell your friends.
Resposta da Drive lah
Thanks for the positivity. We're glad you had a good experience, spread the word! Enjoy your day!
Quick response and advice from Amber.
Quick response and advice from Amber.
27 de novembro de 2025
Opinião espontânea
Resposta da Drive lah
Quick and efficient is the kind of service we aim for. Thanks for the positive review.
Excellent support by Jeremy
Straightforward process to verify and even though my first uploads were not clear enough Jeremy was patient enough to guide me promptly through the process.
27 de novembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for sharing! 😊 Glad to hear Jeremy was patient and guided you smoothly through the verification process. Here’s to many seamless Drive lah trips ahead! 🚗✨
Amazing and went the extra mile
Amazing and went the extra mile. THANK YOU EDELYN!
25 de novembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the positive review. Service that goes the extra mile. A great tagline for a car sharing community! Enjoy your day.
Seamless Account Registration & Onboarding
We were assisted by Ralph and he has been very responsive, helpful, clear in the advice and support. We created the account and attended the onboarding briefing in just a few hours. Thank you for your service.
22 de novembro de 2025
Opinião espontânea
Resposta da Drive lah
Thank you for sharing your positive experience! 😊 We’re happy Ralph could provide clear, helpful, and responsive support to get you onboarded so quickly. It's the kind of service we aim to deliver 🚗✨
Jeremy was very helpful.
Jeremy was very helpful to assist me on verification of my account.
25 de novembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the positive review. Welcome to the Drive lah community!
fast n responsive plus easy to help out…
fast n responsive plus easy to help out when we have a problem
23 de novembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the positive review. We're glad you had a good experience.
There’s always promo that help me to…
There’s always promo that help me to save money. The system is good and benefits people who needs car for errands.
22 de novembro de 2025
Opinião espontânea
Resposta da Drive lah
Thanks for the great feedback! 😊 We’re glad you’re enjoying the promos and finding real savings with Drive lah. Happy to hear the system works well for your errands — that’s exactly what it’s designed for. We appreciate your support and hope to keep making every trip even better. Remember to tell your friends! 🚗✨
Special thanks to Jeremy
Special thanks to Jeremy whom help me out out throughout the whole process since I had issues with activating my account.
20 de novembro de 2025
Opinião espontânea
Edelyn is an awesome !
Edelyn is an awesome customer support person to interact with
Response was timely and response was spot on with the issue raised
Definitely one of the most seamless experience i had with a support ticket
19 de novembro de 2025
Opinião espontânea
Rhea was especially helpful when I…
Rhea was especially helpful when I encountered an issue with the app. Everything else worked wonderful.
16 de novembro de 2025
Opinião espontânea
Quick response
Quick response by Edelyn! Assisted me with adding additional driver quickly. Thanks!
14 de novembro de 2025
Opinião espontânea
I made an enquiry regarding my car refund
I made an enquiry regarding my car booking refund that i had cancelled...
The staff GEM whom helped me through out the enquiry. She was fast and patient. Most importantly she managed to solve my issue in few minutes...Great job. Thank you
14 de novembro de 2025
Opinião espontânea
Driving License Verification
It was quite the wait throughout customer service session .
However , at the end Trixie managed to resolve my problem .
Thank you.
12 de novembro de 2025
Opinião espontânea
Very helpful
Very helpful, genuine and responsive customer support staff. Communicated via WhatsApp and the staff, GEM resolved the matter amiably and without issue under 5 minutes. Thank you, GEM, for a pleasant experience.
12 de novembro de 2025
Opinião espontânea
Smooth and quick registration and application
The response was quick and the issue was tackle swiftly and smooth.
11 de novembro de 2025
Opinião espontânea
Good boy my man
10 de novembro de 2025
Opinião espontânea
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