I contacted drpawpaw customer service to ask about the smell of a lip balm I bought on Amazon. Katie very kindly sent me a replacement without even me asking, and when it didn't arrive, sent me anothe... Ver mais
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Leia as opiniões dos outros
I have recently purchased a trio pack of shimmering coloured lip colours. All three colours are really wearable and leave lips feeling soft. They also contain peppermint oil which makes them feel real... Ver mais
A empresa respondeu
I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many... Ver mais
Purchased some body mists and the pump was faulty. I contacted customer services and Katie was very quick to replace the whole bottle of mist which I was not expecting! Great communication and custome... Ver mais
Informações sobre a empresa
Escrito pela empresa
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Informações de contacto
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, Reino Unido
- info@drpawpaw.com
- www.drpawpaw.com
4,8
Excelente
265 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer services helped solve a…
Customer services helped solve a problem I had for me that made a difference to me appreciate this a lot
3 de setembro de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Sarah Newman was super helpful!
Sarah Newman was super helpful!
Thanks Sarah
3 de setembro de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Great customer service
Sarah, from customer service, was such a great help, she immediately sorted out my query and was very polite in doing so. Thanks so much for a wonderful experience.
28 de agosto de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
I had an issue with the spray nozzle
I had an issue with the spray nozzle. Customer service responded promptly explaining they knew of an issue and already had a new design and would happily send me a new one.
Quick, easy and kind responses.
26 de agosto de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Lillie was really helpful answering my…
Lillie was really helpful answering my questions and providing a resolve that worked for me. Excellent service
4 de agosto de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Paddington is back
Paddington is back
I love the fact that Dr PawPaw has collaborated with Paddington Bear. To be honest, I had never even heard of Dr PawPaw until now.
I really love the lip balms I have received. Amazing flavours and feel/look beautiful.
28 de julho de 2025
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Excellent customer service
I had a small problem with my purchase. I contacted the team who responded immediately with an excellent solution.
Everything sorted within 24 hours.
Very impressed with the customer service.
30 de julho de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Issue resolved very quickly
I had an issue with the spray on the bottle, as it wasn’t suitable for the thickness of the product. I contacted Dr Paw Paw’s Customer Service and Millie replied the next working day to advise a new, improved spray was available, which was sent out. I was really impressed that this was resolved quickly by Millie in the matter of days. Thank you!!
21 de julho de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Great experience with Lillie
Great experience with Lillie. She offered me a choice of replacement balms when I had a problem with mine. Lovely to correspond with and sent the replacement quickly. Thank you
2 de julho de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
I had a problem and I spoke to Jessica…
I had a problem and I spoke to Jessica at customer services and she was so helpful and got back to me very quickly. Thank you for helping me.
16 de julho de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Skincare
I’m very fussy with my skincare but the Dr PawPaw skincare products have revolutionised my daily routine. When I went to order everything I was disappointed to find most products were out of stock. After emailing to find out whether any new products will be replacing them Lillie responded saying she a skjncare bundle as a gesture of goodwill which was appreciated. Thanks Lillie for your help and assistance.
28 de junho de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Lillie was amazing
Lillie was amazing. I was having some problems with two of my lip products and mentioned to her there was a third one, the shea butter that I wanted to try and not only did she send the replacements but also sent me the shea butter one to try. So wonderful. Love the products. Love the customer service even more.
12 de junho de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Great customer service
I had an issue with a lip balm so emailed customer services. I got a quick and very helpful reply from Lillie. Lovely product and fab customer service!
27 de maio de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
dr paw paw spf
jessica watts was nice to me and sent me a replacement after an manufacturing issue
24 de junho de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Superb customer service
Superb customer service. I had a problem with the pump of a hair product and the solution, provided by Jessica, was resolved within 48 hours. Impressive!
18 de junho de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Fantastic
Fantastic customer service. Kind, caring and absolutely driven to find a great solution. Jessica, from customer service, has ensured I will remain a customer. Thanks again!
11 de junho de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank for your review and continued custom :)
The 4 in 1 face serum made my face…
The 4 in 1 face serum made my face become red and itchy and underneath one eye swelled up. The effects remained for much of the next day.
2 de junho de 2025
Opinião espontânea
Hands down the best hair/skin care…
Hands down the best hair/skin care products I've ever tried. I discovered them randomly by buying a lip scrub and balm and just loved it. So I ordered more lip care products, skin care creams and gel, and a hair care spray. I cannot live without any of them now. I've always had dry lips and nothing has ever worked and now they're always super soft! I've never really a lot of foundation, but now my skin is so clear I don't need any! I'm just obsessed by how soft my hair is. Highly, HIGHLY recommend!
6 de maio de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you've had such a positive experience with our hair and skincare products. It's fantastic to know that you discovered us through our lip scrub and balm and that you now love so many of our other products as well. We're especially happy that our lip care has finally provided a solution for your lips and that our skincare has helped to improve your skin's clarity. Your high recommendation means the world to us! We truly appreciate you taking the time to share your experience. :)
Drying
Their lip balm/cheek tint is very drying on the lips. On the cheeks is okay but for £4.50 I’d expect it to be better feeling on the lips.
6 de maio de 2025
Opinião espontânea
Resposta da Dr.PAWPAW
Hi Elene, Thank you for taking the time to share your feedback - We are sorry to hear that you found the product to be drying on your lips. We formulate our balm to provide a natural finish that works well on both lips and cheeks, and we appreciate you letting us know it did not meet your expectations for lip hydration. We value your feedback and will take it into consideration as we continue to develop and improve our products!
Pale skin, need spf 50 don't buy this
I have a very pale complexion, I'm Scottish with strawberry blonde hair and blue eyes. I need to wear spf 30-50 all year. Trying to find the best eco, healthy & reef safe spf 50 to protect me in the UK sun (and abroad). I put this on 30mins before sun,it was the UK but I burnt. Don't buy this if you need spf 50 & have fair/sensitive skin. You'll come home burnt. :(
28 de abril de 2025
Resposta da Dr.PAWPAW
Hi Laura, We sincerely apologize for the experience you've had. Your feedback is important to us, and we are committed to addressing your concerns. We will reach out to you directly so we can better understand and rectify the issues you've faced.
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