The Green Bus by Dublin Coach Opiniões 

423
•
TrustScore: 2 em 5

2,2

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Classificada 5 em 5 estrelas

I want to commend the bus driver today for his wonderful customer service. Hi greeted every passenger with a smile, stayed calm and patient during poor weather condition and created a very welcoming... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I wouldn't know where to begin criticising the company. I just wish they stopped operating and Expressway took over their routes. For some reason, buses have an issue with smell often. Not... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Pre booked ticket from Dublin Airport for 00:30. Bus was there but didn't leave until 01:30. No explanation, 3 of the same buses 726 arrived in and left empty. It was freezing cold and there were a... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Bus was 20 minutes late and the journey to Dublin took 4 hours. No air conditioning on board was sitting in last two sets on bus and temperature was 30degrees couldn’t open any of the windows in roof.... Ver mais

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Informações sobre a empresa

  1. Serviço de transporte
  2. também em
  3. Agência de bilhetes de autocarro
  4. Aluguer de autocarros
  5. Empresa de autocarros
  6. Empresa de autocarros e carruagens
  7. Táxi

Escrito pela empresa

Under Ownership since Sept 2025, The GREEN Bus by Dublin Coach is one of Ireland’s leading private coach operators, connecting communities across Ireland with frequent, affordable and reliable services. We operate more than 1,200 scheduled services every week, connecting towns and cities including Dublin, Cork, Waterford, Kilkenny, Limerick, Ennis, Killarney, Tralee, Portlaoise, Kildare, Newbridge and Naas, as well as 24-hour services to Dublin Airport. Proudly Irish-owned, our focus is simple: providing reliable public transport, good value fares and a service our passengers can depend on. Book online at dublincoach.ie or through The GREEN Bus app.

Escrito pela empresa

Your journey matters to us
We work hard every day to provide a reliable, affordable service our passengers can depend on. We won’t always get everything right, but when we don’t, we’ll listen, respond and work to put things right. Your feedback helps us improve The GREEN Bus for everyone.

Informações de contacto

2,2

Mau

TrustScore: 2 em 5

423 opiniões

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Respondeu a 61% das suas opiniões negativas

Geralmente responde em 14 horas

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Todas as opiniões

(423)

79 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Could be alot better

Online system for tickets, timetables all very efficient, arrived only 5 mins late, pleasant driver. All good, but - bus was very grubby and smelled as if cleaning was not a regular thing, overhead spotlights were permanently on, alot with an annoying flicker, bus was more than an hour late by end destination, partially traffic which can't be helped but really mostly due to huge inefficiency at bus stops, inability to get people onto the bus easily, plus an incident with another car in Kilkenny.
[In reply to your good response: Journey on route 600, 10th Sept, from Dungarvan at 16:10]

10 de setembro de 2026
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

apologies for the bus as all buses are brought in over night for cleaning so this will need to be reviewed if you can email us the details please as we want to make sure there was no reason for this to be like that. Plus we want to check is there an issue with an overhead light.

Classificada 5 em 5 estrelas

A fast

A fast, comfortable, and reasonably priced way to get to the airport.

10 de setembro de 2026
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Thank you for the lovely feedback really appreciate it.

Classificada 1 em 5 estrelas

Bus was 20 minutes late and the journey…

Bus was 20 minutes late and the journey to Dublin took 4 hours. No air conditioning on board was sitting in last two sets on bus and temperature was 30degrees couldn’t open any of the windows in roof. Very uncomfortable trip surprised you didn’t have any passengers fainting like sitting in a glass box with the sun shining in for 4 hours.

10 de setembro de 2026
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

So sorry for the 20 mins delay but we are at the mercy of traffic. We are currently undergoing a full fleet upgrade and a number of buses have been removed in the last 2 weeks with more to be removed and this will solve the air conditioning issue which we are really sorry for as we understand the difficulty and appreciate the feedback so we can address this issue.

Classificada 5 em 5 estrelas

Charging plugs are not working in some…

Charging plugs are not working in some busses otherwise overall experience was always good 👌

10 de setembro de 2026
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Thanks for the feedback will get the garage to run checks on the plugs.

Classificada 2 em 5 estrelas

Very poor timing,both up and down…

Very poor timing,both up and down around 45 minutes late

10 de setembro de 2026
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

So sorry for the delay but this was as a result of the heavy traffic and especially with the M7 and M50.

Classificada 3 em 5 estrelas

The service is generally good but…

The service is generally good but Internet doesnt work properly and many of the plug ins on the bus dont work either so I am unable to charge my devices.

The toilets need to be cleaned more often is as the urine smell on the bus coming from them is almost unbearable. That puts me off from being in that bus.

10 de setembro de 2026
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Hi Antonio. Can you let us know which service you were on so we can check the plugs as they should all be working following an upgrade. Thanks appreciate the feedback.

Classificada 1 em 5 estrelas

Beware of this company

Beware of this company. Our airport bus from Dundrum left 10 mins before it's scheduled depature time causing us to miss it. The company took no responsibility for it's driver deciding to ignore the terminus departure time and refused to refund our tickets. We ended up having to pay for a taxi to the airport at a cost of €70

7 de setembro de 2026
Opinião espontânea
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Good Afternoon Carolyn. We can confirm that the service departed Dundrum TC at 07.19.18 once passengers had boarded. Therefore the claim that the bus departed 10 mins ahead of schedule is untrue. All the details showing the bus have been emailed to you for verification.

Classificada 1 em 5 estrelas

Bus arrived 40 mins late with no…

Bus arrived 40 mins late with no warning. Cabin was freezing and untidy. By far the worst bus experience I have had in Ireland

3 de setembro de 2026
Opinião espontânea
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Good evening Mr Smith. We have a live tracking system available on our website as a way of keeping people updated on services where they can see where the bus is. Can you provide some more information as to the time so we can review the complaint further.

Classificada 1 em 5 estrelas

Very disappointing experience with…

Very disappointing experience with Green Bus.

I accidentally booked the wrong journey for my mother because I did not realise from the booking that she would need to change buses. My mother does not speak English, so changing buses by herself would be extremely difficult and she could easily get lost.

As soon as I realised the mistake, I tried to explain the situation and ask for a cancellation/refund. The ticket was booked by mistake and we cannot use it.

I understand that companies have terms and conditions, but I expected a little more understanding and flexibility in a genuine situation like this. Very disappointing customer service and booking experience.

2 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Me and my wife had an absolutely…

Me and my wife had an absolutely disgusting experience today on the 6.15pm (750) bus from Dublin airport.

1st problem was the driver not letting on a young lady at 6.14pm she was nearly crying walking off.

The main issue is the driver who drove a 15/20 minute walk past our stop as we ran up to tell him he didn't stop at our location scholarstown park. He then proceeded to call us liars saying he said anyone for that stop when he DID NOT say such a thing. Not only that he left us on a mucky grass verge in torrential rain during a yellow thunder warning with 4 luggage bags

A truly terrible and deeply angering experience.

We are formally Requesting a full refund for this despicable and disrespectful service today.

30 de agosto de 2026
Opinião espontânea
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Good evening
Firstly we want to apologise for your experience and ask if you can email your details to info@dublincoach.ie. We will review the cctv and I assure you this will be dealt with swiftly. This is not acceptable or the expected behaviour that we will tolerate by a driver.

Classificada 1 em 5 estrelas

An hour and a half late

An hour and a half late, bathroom ruined from a previous trip so no one could use it and the whole bus reeked.

26 de agosto de 2026
Opinião espontânea
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Evening we are so sorry the bus was late due the major accident that occurred this afternoon on the M50 with roads being closed and all buses being delayed. As for the bathroom we also apologise for that and will make sure that this is dealt with.

Classificada 1 em 5 estrelas

First time . Was overcharged and under refunded

First time taking and booking the bus from Dublin red cow luas to Ennis 3hr+ journey I pre booked my ticket for €15.50 with my young adult card . The bus driver refused to accept my ticket or let me on the bus because I genuinely lost my leap card but you had already PAID for my ticket and was able to prove it it and prove I was a student I even had a picture of my leap card with my picture and name . He almost didn’t let me on the bus saying he was already delayed and told me to wait for the next bus which was an hour . I begged him to let me on then he charged me €29 on top of the €15.50 I already paid . The entire bus had a strong smell of urine almost unbearable stench I had to put up with the 3hrs plus. I emailed customer service to get my refund on the €29 they said they would only refund €15 and compared me to other people who use other peoples cards I emailed them back to says I can show proof I’m not using another persons card but they ignored me . I only got refunded €15 even tho the original amount was €15.50 . They couldn’t even get that right . Terrible customer service service they weren’t even apologetic for my experience and found them a little cheeky in their emails . Worst first experience

Since I am not able to reply to green bus I will reply with an update . You emailed me back once and when I responded that I wasn’t satisfied with the decision and gave my reasons as to why I received no response for two days and had to call Frances on your customer service team and ask for someone to email back . Eventually I then had to write up a FOLLOW up email when I THEN got a response and everything I said was ignored and a “suggest you check your bank” message was emailed to me. I also did explain how I misplaced the card and genuinely couldn’t find it when the driver asked for it . My story had never changed and I have no reason to lie clearly there was a lack of understanding and communication on your side .

16 de agosto de 2026
Opinião espontânea
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Hi Sara. Following on from all the emails between you and customer service which proves you weren’t ignored as you claim. it was agreed out of good will we refund you which we didn’t have to. Granted it should have been 15.50 and will organise 50c refund. You also agreed it’s your responsibility to bring the YAC card and that the driver was entitled to ask for it and now your story has changed!! You never mentioned you “genuinely” lost it. You said you forgot it?? Either way we did engage with you and you weren’t ignored which is unfair to claim.

We gave the refund hence why you were asked to check your bank as refunds depending on banks can take 1-3 days and the .50c will also be refunded.

Classificada 1 em 5 estrelas

16th August 2026 03:05am bus (kildare…

16th August 2026 03:05am bus (kildare town to airport ) didn't turn up resulting in a £144 taxi fare, was at the bus stop at 02:50 and the app ''live tracker'' showed the bus pin at Monasterevin so we though it was on route but by 03:17 the bus hadn't turned up and the tracker pin never moved. Had to get a taxi or would have missed flight.

16 de agosto de 2026
Opinião espontânea
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Good evening. I can confirm the tracking was working and the bus had left monasterevin on the way to Kildare and arrived at 3.19 in Kildare the tracking moves as it arrives to the next destination. But we do apologise for the delay which did occur around portlaois when departing but made up time and arrived into the airport 3 mins late.

Classificada 1 em 5 estrelas

Booked the 1.35 bus and it didn’t show…

Booked the 1.35 bus and it didn’t show up till 2. No apology or explanation for the extreme lateness - don’t think is acceptable for a private company that prides itself on good service to the airport. Unfriendly driver. Will be going with city link next time. €24 single from Limerick to Dublin airport I think is a rip off, at least be on time if you charge that much

17 de agosto de 2026
Opinião espontânea
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Hi. So sorry about this 20 mins delay. Unfortunately traffic was extremely busy around limerick and very little we can do about that that’s why we have the bus tracker on our website. But understand your decision not to travel with us again!

Classificada 4 em 5 estrelas

We accidentally left our suitcase on…

We accidentally left our suitcase on the coach. We couldn’t get through to the office as it was a Sunday which is understandable. The drivers of other coaches were very helpful and with the help of Sriram we got our bag back, same day after a couple of hours.

9 de agosto de 2026
Opinião espontânea
logótipo da The Green Bus by Dublin Coach

Resposta da The Green Bus by Dublin Coach

Thanks Rhys appreciate the feedback.

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