The Green Bus by Dublin Coach Opiniões 

I have had the unfortunate experience of travelling with Dublin Coach multiple times in recent years, including recent trips to Kildare Village and Killarney. Each journey reinforced the company’s appalling lack of reliability, professionalism, and concern for passenger safety.

Dublin Coach consistently fails to meet even the most basic standards of customer care and safety:

- Disregard for Customer Time: Chronic delays without explanation or updates show a complete lack of respect for passengers’ schedules.
- Unprofessional Staff: Drivers often display rude behaviour, and their customer service is virtually non-existent. Complaints are ignored or dismissed, highlighting a glaring lack of accountability.
- Unsafe Practices: I have witnessed serious safety violations, including buses stopping on motorways without hazard lights, creating dangerous situations for passengers and other road users. On one occasion, in December 2024, buses stopped twice within 24 hours due to mechanical problems, further emphasising the lack of proper maintenance.
- Poor Maintenance and Cleaning: The
buses are poorly maintained and often emit unpleasant odours, such as the smell of urine. Cleaning conditions are subpar, leaving passengers to endure uncomfortable journeys.
- Inadequate Winter Comfort: Despite outside temperatures of -1°C, the air conditioning was running inside the bus, making the ride unbearably cold and miserable.
- Monopolistic Indifference: As the only service provider on several routes, Dublin Coach exploits its monopoly by delivering substandard services with no regard for customer satisfaction.

The root of these issues lies in Dublin Coach’s monopolistic hold on several routes. With no competitors, they operate without accountability or incentive to improve services.

If there were even one alternative provider, I would switch immediately, and I have no doubt many others would do the same. This lack of competition creates a ripe opportunity for new businesses to enter the market. A competitor offering reliable, safe, and customer-focused services would surely thrive, as Dublin Coach fails to meet even the most basic expectations.

Their lack of professionalism, communication, and safety measures make them wholly unfit to operate a public transport service.

Message to the Company:
Dublin Coach needs to take meaningful action to address its systemic failures—including improved maintenance, professional staff training, and better communication. Customers deserve better: transparency, respect, safety, and comfort should be the minimum standard for any transport service.

On several coach trips to the airport from Portlaoise, the toilet on the coach has been locked. Its a 2 hour journey, and sometimes 3 hours depending on traffic. Drivers seem to treat it as their personal property. Makes for a very unpleasant journey, especially for us older mortals!

Terrible service. I usually get the flightlink bus from Abbeyfeale to Dublin Airport but it didn’t suit my flight time this time around so I was forced to get the Dublin coach today (Jan 3rd) to the airport. The bus arrived 39 minutes late, which I hear is pretty normal. The bus was absolutely freezing the whole way to Dublin. We asked the driver about the heating and he said it was broken. Considering the sub zero temperatures outside you can imagine how cold it was heading up to Dublin. We actually felt more sorry for the driver, who was really nice, as he had so many complaints from passengers about the cold. Then we found out that the toilets on the bus were locked (drilled shut) and were not working. The driver did stop at Barack Obama Plaza so passengers could use the toilet, but still, the quality of the buses is just not good enough. A very very poor service and definitely one to avoid if at all possible. The only saving grace was the driver who was professional, kind and tried his best to make the journey comfortable despite the below par bus that he had to operate.

Awful awful awful
Buses are never on time. Have just missed my flight depending on a bus that should have got there 2 hours before my flight departed. Bus arrived in Naas 40mins late then stopped at the Red Cow and the driver told us he wouldn't be continuing to the airport- another green bus showing Dublin airport as the destination was parked behind us but that driver also wouldn't go to the airport, just say there chatting with his mate. Another bus turned up 30mins later and got to the airport just as my gate was closed. DO NOT TRAVEL WITH THIS COMPANY - A NATIONAL DISGRACE. What is the Ombudsman doing?

The bus is extremely hot with no air, no WiFi and the charging ports don't work. Go with a different service

I recently had the worst experience with Dublin Coach, the worst service I have encountered in years. I was catching a bus from Kildare to Dublin when the driver, extremely rude and dismissive, barely looked at me as I asked if the bus was going to Dublin. He simply said “yes” with a sharp and unpleasant tone.

Once on board, I noticed the fare was higher than expected, so I questioned whether it was correct. Only then did the driver inform me that the bus was actually going to Limerick! I could have ended up in the wrong city and lost my entire day.

I don’t know if the driver’s intention was to make more money or if he simply didn’t care, but when I confronted him, he claimed he didn’t know how to refund card payments and practically threw me off the bus. I had to pay for another ticket on a different bus.

To make matters worse, I tried contacting Dublin Coach to resolve the issue and request a refund for the incorrect ticket they sold me, but nothing has been done.

Be extremely careful when boarding one of their buses – their drivers are unprofessional, and their customer service is non-existent!

The worst service I've ever had the displeasure of trying to use. Waited an hour and didn't arrive. Was told by a fellow user that it's always late or doesn't turn up at all. Waited incase it was late but didn't show up. Went for the reliable aircoach, bang on time. I will never use dublin coach again

Not the first time being left on the side of the road no sign of a bus, no alerts, no operator answering phones after five, as of how this company gets away with this I don't know for example how many others are now waiting at other stops freezing some may have to now sort accommodation for another night or miss a flight or an important appointment, that's how they get away with it people do rely and depend on public transport and I feel terrible for the results and consequences people suffer due to just negligence and ignorance from this company if your lucky to get a bus it will not have WiFi or working usb ports but will have a disgusting odor from the toilet if you can travel another way, do so.

Unbelievably poor service. I have used, or attempted to use, this bus three times. First time the door on the bus was broken so we drove down the motorway with it rattling from the air getting through the seal and the driver had to keep stopping to re-shut it. Second trip the bus was cancelled, the replacement was an hour late and had an absolutely disgusting toilet and was so overbooked we left about twenty people standing in the cold at Kildare village, and currently I am waiting on a train that I have had to book as my latest bus has been cancelled last minute. I am not hopeful of a refund. Please find any other way to travel.

Booked bus from limerick to Dublin this am 07.05 -bus cancelled no alerts on website-No heat on Bus, toilets not fit for purpose-how do they think people will put up with this unhygienic toilet -no excuses whatsoever-I’m now waiting in Burgh Quay for return journey-now 19.30 still no sign of bus - very unhappy-thus company does not deserve business -

There is no toilet in the bus its 3 hours 30 minutes journey and they said its my fault and they did not return my ticket ridiculous

Very bad service bus didn't show up we couldn't make on time for our flights for holiday. Very bad costumer service the phone number is a joke you can ring them and no answer email service to I can't get refund for ticket how is that possible.

Writing this as I'm on my way to the airport in a taxi when the 5.15pm bus from Dundrum didn't bother showing up despite knowing there was a pre booked passenger waiting. I have used this service for years and will hesitate in ever using it again. Not even a courtesy email to state the bus would not be running to give passengers time to make other arrangements.

DO NOT USE THIS SERVICE. Got the bus from Abbeyfeale to Dublin for an Ireland rugby game. It arrived more or less on time. We had to pull in twice between abbeyfeale and the motorway for the driver to put coolent in the bus. He continued to drive it onto the motorway, where we broke down completely. A bus came about 5 mins later but could only take 20 people. There was 40 something of us. So all the front of the bus got off first. We stood on the side of the motorway for another 20 minutes for another bus. Thankfully, we were lucky to get on this bus, but 2 other people were still left behind. We made the match on time, but it was such a rush. Coming home the following day, we waited for the 4.15 bus, which I had been tracking on the app and it said it was due to come but never did. A bus came at 4.45 and the driver said it was going to ennis. I asked where the bus for abbeyfeale was, and he said it broke down. Then he came off the bus and announced the bus was going to abbeyfeale. But the other driver said no, it's not. There were 3 men all working for Dublin bus with different versions of where this bus was going. Eventually, they rang the depot who confirmed we could use the bus to go to limerick and change over to another bus to go to abbeyfeale as this bus was to continue to ennis. In desperation, we took the bus hoping that there would be a bus in Limerick that we could get to abbeyfeale. We stopped at the luas for drop-off pick up. While we were there, we saw a bus that was the bus we needed to be on. There were about 10 of us in total that needed to get that bus. Thankfully, the driver got off and asked if we could swap to that bus and have a direct drive home, which we did. This bus then carried on to kildare village stop. When he was pulling into the bus stop, he hit the other bus with the back of our bus. We made it home eventually. But it ruined what had otherwise been a lovely day and night in Dublin. This service cost us €94!!! It would have cost us less to drive up. I feel so sorry for people who rely on this service if they don't have a car.

The timetable is bullshit. They have cancelled half the buses andeft the station times the same . The bus goes from Killarney to tralee and vice versa as one bus is gone

My last time getting this from the tralee route out. 3 weeks ago I complained about the exact same thing. It's detouring to killarney will be stationary there until half 4. I've sports at 7 so won't be able to eat properly beforehand. I asked the driver is killarney broke down again he said no just don't have the buses. The delays are absolutely ridiculous shouldn't be on the road if they haven't the sufficient buses. At least with bus eireann you know departure time and coming any route past adare always 20 mins delay.

Unreliable no show buses. About as likely to turn up for you as the missing racehorse Shergar. As reliable as a chocolate teapot in the Sahara on the hottest day of the summer.

Currently travelling to Dublin from Dungarvan at 6.10 am The bus arrived on time, but the heating is off and the bus is absolutely freezing. A very unpleasant smell also from toilet. A very cold unpleasant journey, will not use again.

No star for this company’s management

Waiting an hour and a half for a 300 bus going to Kildare village which is meant to be every 30 minutes. By the time the bus showed up, people with pre booked tickets for three separate services had accumulated and instead of making it clear who would be prioritised and who would be getting on the bus, driver just sat there with the door closed taking videos of the queue (which went all the way down the quay). Never again