I’m just home from Dylan Oaks in Kildare Village and I’m blown away by the experience I just had. I went in looking for a gift for my sister who recently had a baby, and the girls in there were so he... Ver mais
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Leia as opiniões dos outros
I ordered a birthday gift for my friend and it came in less than a week. The boxing and wrapping of this gift was absolutely beautiful, I opened it myself to check it was what I ordered and it was li... Ver mais
I like the necklace my only disklike and frustration with the necklace is i find the clasp very hard to close my husband and a friend tried to close it also i also but struggled to close it. Its... Ver mais
I went into the Belfast store today at about 3:30pm and got a beautiful gold bar necklace with my two grandchildren’s names engraved, Mylah is one of the grandchildren and Eden was the other but... Ver mais
Informações sobre a empresa
Escrito pela empresa
Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.
Informações de contacto
Rosemount Business Park, D11W2YC, Unit 11 Keypoint Business Park, Irlanda
- info@dylanoaks.com
- www.dylanoaks.com
4,0
Bom
383 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 21% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fabulous products
Fabulous products, excellent customer service
15 de dezembro de 2025
Opinião espontânea
Placed my first order on Black Friday…
Placed my first order on Black Friday for Christmas gifts and everything arrived quickly and beautifully wrapped. Can’t wait to give these to family, and saves me the hassle of wrapping them myself. Will definitely be purchasing again. Thank you
28 de novembro de 2025
Opinião espontânea
Placed an order Dec 2nd
Placed an order Dec 2nd, asked for an order update on Instagram and got blocked! Order is €140 and just not being dispatched, I assume they oversold and items are out of stock or just incapable of dispatching orders! Very disappointed as it’s a Christmas present and now I’m down money/time and no present! Disgraceful service from Dylan oaks. I just want a refund at this stage - don’t buy here they don’t fulfil orders
2 de dezembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Helen,
We are so sorry that our service has fallen short on this occasion. We are experiencing an unprecedented volume of emails but our team are working as hard as possible to get back to everyone as quickly as we can!
I can see that Caitlin has been in touch this AM following your email to offer you a full refund. Apologies once again for the delay in response.
Dylan Oaks Customer Care Team
Love my chain and ear earrings.
Love my chain and ear earrings.. great quality and looks lovely
17 de dezembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Susan
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery. It is so great to hear that you love the quality of your jewellery as this is something that we always place a huge emphasis on as a brand. It is great to hear you are delighted with the high quality of your jewellery.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
Scam
Scam. Ordered a number of items. Took way longer than promised to arrive. Quality was so shockingly bad i couldn't gift them as planned. Cheap tat. I am extremely suspicious of any positive reviews of this company.
1 de dezembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Sarah,
We are sorry that you are unhappy with both purhcases from Dylan Oaks.
Customer satisfaction is always the most important focus area for our brand, so we would be more than happy to provide you with a full refund for your orders.
If you can send an email to hello@dylanoaks.com Caitlin can help you.
Dylan Oaks Customer Care Team
Stunning jewellery
Stunning jewellery, reasonable. Beautifully packaged. Excellent customer service
13 de dezembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Sinead
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery. It is so great to hear that you love your new jewellery, and equally love the packaging.
Having an amazing unboxing experience is something that we place a huge emphasis on as we love to make our customers feel special when they receive their Dylan Oaks order.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
Never received jewellery
I never received my order i have emailed twice to get an update and the only update i get is to review the jewellery that I never got i have spent over a hundred euros on the 1st of December got an email confirming my order and nothing since. I have never had this experienced before from Dylan oaks. Why am I now. And STILL No reply from costumes services either.
The pieces were for my daughter for Xmas.
1 de dezembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Mary Catharina,
We are sorry that our service has fallen short on this occasion. We are experiencing an unprecedented volume of emails but our team are working as hard as possible to get back to everyone as quickly as we can.
I can see that your order has already been successfully delivered on the 12th December via DPD.
Apologies once again for the delay in response.
Dylan Oaks Customer Care Team
Yere customer care is excellent
Yere customer care is excellent
1 de dezembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Mari
Thank you so much for taking the time to leave such a lovely review about your recent experience with Dylan Oaks customer care.
This is so great to hear as looking after our customers is the most important part of our brand.
Best wishes,
Dylan Oaks Customer Care Team
ordered 100€+ and they never came nor give me any details on why.
I made an order and I have not received a single response regarding posting or anything and my order was over 100€+ and was for Christmas presents. I feel totally scammed by the response from others. People feel it to. I’d give no stars if I could.’
10 de dezembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Dylan,
We are sorry that our service has fallen short on this occasion. We are experiencing an unprecedented volume of emails but our team are working as hard as possible to get back to everyone as quickly as we can.
I can see that your order has already been successfully delivered on the 12th December via DPD.
Apologies once again for the delay in response.
Dylan Oaks Customer Care Team
Very happy with my purchases
Very happy with my purchases. Presentation and packaging are lovely. A Dylan Oaks bag would have been handy as it is a gift.
Worth noting I purchased the tennis set last yr but the clasp on the bracelet was faulty. My husband always seemed to be able to secure it, however my daughter fastened it one evening and I thought it was secure but obviously wasn’t and hence lost it.
My own fault I guess as should have had someone look at it, but my husband seemed to have the knack but I always knew there was a fault with it. Upsetting but my own fault.
9 de dezembro de 2025
Opinião espontânea
Ordered a necklace over a week ago and…
Ordered a necklace over a week ago and haven’t received it but have been asked to do a review on how I find the product which makes no sense. So I’m marking it as low as possible.
10 de dezembro de 2025
Opinião espontânea
I have still not received my order…
I have still not received my order please advise as soon as possible as some of it was a birthday gift for this weekend
Regards Susan
28 de novembro de 2025
Opinião espontânea
One week today then only email i got…
One week today then only email i got was order confirmed . No tracking number or email to say it was sent. Very disappointed.
9 de dezembro de 2025
Opinião espontânea
Very very disappointing…
Keep getting emails to write a review even though I've not received my order.
There has been zero communication to inform me of any delay, I have contacted the company twice requesting information on when me order will be processed and have still not received a reply. Very disappointed with the lack of information will not be ordering from here again! Unprofessional is an understatement!
29 de novembro de 2025
Opinião espontânea
Amazing
Amazing! I'm so happy. Ordered 3 of the necklaces for me and my two sisters with our names on. So impressed! This is my 2nd order now and I will definitely be doing a lot more 😍
6 de dezembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Alannah
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery.
It is so great to hear that you have loved your jewellery that much you have placed a second order. We really appreciate your loyalty.
Thanks so much again for your orders.
Best wishes,
Dylan Oaks Customer Care Team
Easy website to navigate
Easy website to navigate, ordering easy, I received emails keeping me updated on my order. Products arrived beautifully packaged and in excellent condition.
4 de dezembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Mary
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.
It is so great to hear that you have loved your customer journey and we are so happy to hear that you loved the jewellery when it arrived.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
Still haven’t received my order
Still haven’t received my order
3 de dezembro de 2025
Opinião espontânea
Very kind, sent replacement box when they didn't have to...
Their jewellery is the best never tarnishes but their customer service is even better. Ordered a necklace and earrings for my daughter for Christmas, left at front door. Dog ate parcel, managed to save items but no giftbox. Asked them to send a box and it was here the next day. Thank you guys
28 de novembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Marie
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery.
It is so great to hear that you feel extremely valued as one of our loyal customers and we are so happy you were impressed with our customer care and speed of delivery.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
I got a bracelet with engraving
I got a bracelet with engraving, and hoop earrings. They are both beautiful and quality is excellent They came in a fabulous gift box with a bow. I was really impressed.
28 de novembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Jennifer
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery.
It is so great to hear that you are very happy with the quality of your pieces.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
Gorgeous gifts
Ordered 3 engraved necklaces on Monday & they arrived on Thursday, beautifully packaged. The quality is great so they’ll make perfect gifts 🎁
24 de novembro de 2025
Opinião espontânea
Resposta da Dylan Oaks
Hi Maria
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.
It is so great to hear that you have loved the speed of delivery of your items as this is something we pride ourselves on.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
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