Earcandy Opiniões 

346
TrustScore: 2 em 5

1,9

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Classificada 2 em 5 estrelas

Très déçu, jai acheter un percing avec des petits strass et en 4 semaines j'en ai perdu 2 sur 3... Jai essayer de voir avec eux car cela est un probleme de produit. Ils n'ont rien voulu entendre car... Ver mais

Classificada 1 em 5 estrelas

AVAOID AT ALL COSTS. They took our money and stopped contacting us a couple of weeks before our wedding. We were told a DJ might turn up and we were sent a random number and told only after threate... Ver mais

Classificada 1 em 5 estrelas

We have Motown Gold booked for 2nd September 2023. We have tried to contact you via 3 different email addresses but they all bounce back. This is extremely worrying, please can you advise an alternati... Ver mais

Classificada 1 em 5 estrelas

EarCandy have gone bust but sent correspondence to say we still have a booking - our act isn't responding to us. As part of my payment was to K&B solutions so I will try & claim back that money... Ver mais

Informações sobre a empresa

  1. Venda de bilhetes para eventos

Sobre Earcandy

Escrito pela empresa

Despite the team's best efforts, due to challenges post-covid, Earcandy is no longer operating.

A third party should be making contact with all customers in the priority order of when bookings were made. Please check your spam folder if you have not yet received an email.

The good news is that if you have booked an event, the Act is still required to honour your booking per the spec of your original booking.

All Act Owners have been asked to contact their customers directly.

Upcoming events

Acts that you have booked should remain booked unless you have chosen to cancel them.

What if my Act Owner has not contacted me?

Please send us an email to: earcandylegacaycustomers@gmail.com. This email address is checked periodically.

No other email or phone number is in operation.

Refunds

We cannot process any refunds. Please make sure you have had contact with your Act Owner in good time before your event.

They are obliged to attend the event they have booked for you.

New Bookings

Earcandy Entertainment is not taking on any new bookings.

The main point of contact for bookings

You should continue to talk about your booking directly with the Act Owner. Any outstanding second or final payments will also be made to them directly.

Staff, customers & Performers

We want to thank our talented staff, customers and performers who made Earcandy the company it was. They should be very proud of the team and culture they built. We are truly sorry that we could not overcome the unprecedented market challenges. We wish you the best for your upcoming event and hope you enjoy the entertainment.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

346 opiniões

5 estrelas
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1 estrela

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Todas as opiniões

(346)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Booking a DJ for our wedding with…

Booking a DJ for our wedding with EarCandy was really easy. They arranged the DJ and payments with us in the lead up to the wedding and made sure he had all of the information he needed before getting in touch with us.

We wanted to have a great party at our wedding and Sevi and Claire definitely delivered!

Sevi was fantastic to communicate with from start to finish, always responded to messages really quickly and answered any questions we had. They arrived with plenty of time which meant we didn't have to stress about them potentially getting stuck in traffic! Unfortunately our timings ran over slightly which meant less time to get everything turned around for the evening but Sevi and Claire managed to get the equipment set up so quickly and it all looked great.

We'd discussed our music taste with Sevi beforehand and the music flowed brilliantly. We'd kept the saxophonist a surprise for our guests which they absolutely loved! Claire really got involved and played on the dancefloor with all the guests which was excellent! A few of the guests had requested some alternative genres and Sevi checked with us that we were happy to deviate from the music we had requested, which we were! The guests were so happy that they could request their own music to dance to and it kept everyone dancing for a little bit longer! The dancefloor wasn't empty for a moment (apart from when the evening food came out!) and everyone was gutted when the evening came to an end - we just wanted to dance all night long!

Sevi and Claire made our wedding reception such a good party and we would highly recommend them to anyone else getting married!

Would also highly recommend using EarCandy as it made booking entertainment so easy and stress-free.

28 de setembro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Black and Gold were amazing

Black and Gold were amazing - they kept the dance floor full all night. Lisa has such an incredible voice! Communication with ear candy was good from the start. Only negative was the sound engineer arrived late and had not had time to set up with the band prior to our first dance so there was an unexpected gap between the first dance and the bands first set.

28 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Motown Gold were just incredible

Motown Gold were just incredible. Their professionalism, the quality of their sound and their performances on the night were all outstanding. They made our wedding day. People were on the dance floor from beginning to end. Every bride and groom need a band like this.

Mirelle and Peter

22 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

DJ Matt was very accommodating for our…

DJ Matt was very accommodating for our music tastes. We gave him the entire playlist as we know what we like and he did a great job reading the room playing them. Everyone had a great dance along (to our wicked music choices ;) ).

21 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Motown Gold - a true gold standard!

I can't rate Motown Gold highly enough. The band were firstly, extremely responsive and accommodating of our requests. They pitched the set list perfectly, setting the scene early in the performance and then ramping up the energy to a final crescendo for the last set. A truly fabulous performance, and one which made a perfect end to my daughter's wedding day. I would definitely book them again, and would recommend to anyone looking for a band to give a superbly professional performance.

21 de setembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Disgusting treatment of customers, awful and unprofessional customer service

If I could give zero I would. Our wedding is next week, the call to finalise things last month with a member of staff was the most unprofessional call I’ve ever had. She admitted she was going through a car wash, and then has had the audacity to ask us to clarify our details multiple times. If she was professional and focused on her job this would have been completely unnecessary. The DJ rang us and tried to extort more money out of us, because he clearly had not been told what we wanted. We uploaded a playlist to the portal of music we like (think fleetwood Mac and artic monkeys) and then he told us he would play happy hardcore. They said they would source an alternative DJ for us and now they are saying they are trying to swap with someone else so clearly don’t have another DJ. We started this booking last year, I am in floods of tears worried we will have no DJ or we will have someone who will spoil the day. I’ve rung and got hung up on today and I’ve rung again and left a message. I am honestly fuming and would advise everyone avoid this company like the plague. I’ve seen other s have awful experiences and apparently this is the only way to get a response. A company that cares more about their PR than their customers. One person who has been helpful is but he is clearly at a loss and knows he has nothing to offer us as a solution to this issue. I’ve now seen other reviewers where the DJ didn’t even turn up.

16 de setembro de 2021
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Dear Sarah and David, we're sorry to hear your feedback.

Whilst our staff didn't deliberately cut the call short on any phone calls, we apologise if this was the perception.

David, after speaking with you over the phone, we acknowledge that you didn't have a good experience in the lead up to your day, and we're sorry for any stress caused. You have provided some specific and valuable feedback and suggestions about the processes that we will be taking on board to learn from.

We appreciate your time in providing this feedback to us.

We managed to source a DJ for you and we understand you were happy with their performance, although we understand that you felt the situation should have been dealt with more smoothly.

Classificada 5 em 5 estrelas

Fantastic DJ - Ask for Damon

Damon was our DJ and he was absolutely fantastic from start to finish!
We had a call before the wedding and confirmed all the essential info. Then at the wedding every one of our requests was played at some point and he took guest requests as well. The dancefloor was full the whole night and everyone said how good the DJ was.
He was even flexible when we had to delay the start time a little due to a dress issue before our first dance.
Would recommend to anyone looking for a DJ at their event or wedding.

10 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

DJ Damon - AKA The GOAT Wedding DJ

The whole earcandy experience was nothing short of amazing. When planning our wedding, people said the 2 most important things to get right are the food and the music. My job, was sorting the music. After a Google search I came across ear candy and the communication, initial calls and package options we're just what I was looking for.

I did get a little nervous in the build up having not met the Dj or heard any music, but I had a great call with DJ Damon about a week before the day and we talked about the sort of set I was looking for. We talked playlists, timings and shared ideas.

Fast forward to the night... Damon is the best wedding DJ I've ever come across. Period. I lived and worked in a pub for nearly 20 years and I've seen more DJs I could ever count. If you want a DJ that "gets it", reads the room, gives you ideas and does everything to get the people dancing a night.. Damon is your man.

I've had nothing but compliments since about the music. The father in law summed it up..."The DJ had people dancing and the place rocking from after the first dance to the very end!"

Thanks Damon and Team.

10 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing vocals and band!!

Lisa and Black & Gold where amazing at our wedding. Everyone commented on how good they all were and very professional. Our special request for our first dance was learnt especially for us and it was perfect. Lisa communicated with us before the big day to
check we were happy with the music choices and also the details for the sound engineer for inbetween the live sets. We loved every minute!! Thank you so much x

6 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I can’t recommend Earcandy enough

I can’t recommend Earcandy enough, and Black and Gold in particular! They were so professional and organised and a joy to work with, and were so supportive through all the changes during the pandemic. The music at our evening reception was faultless and we had the time of our lives! So many people commented on the music and Lisa (lead singer) in particular, and they kept the dance floor full all night! They sang our first dance song and made it so special. Highly recommend!

5 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

We used Earcandy for our Cheshire…

We used Earcandy for our Cheshire wedding in August. It was really easy to work with Earcandy, who stayed in touch throughout the process. They also made it very easy to move dates, as we had to postpone the wedding twice. Our chosen DJ, Kevin, was absolutely excellent. He worked with our music choices and curated an amazing evening of music which all our guests loved. Would highly recommend.

4 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

DJ Jake for our Wedding

Jake DJ’ed for our wedding and he was absolutely great. Everyone was raving about how good the music was the next day. He was really communicative before to make sure he knew our music tastes. I would definitely recommend him!

30 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Wedding DJ

I booked a DJ via earcandy for our wedding on august the 8th. The communications via earcandy and the initial booking process was really easy and the personal approach was one of the reasons we went with them over competition. On the night we got Kev Williams who was fantastic, you could tell he really loved DJing and had just as much fun as our guests, really read the room well and played to our tastes perfectly. Massive thanks to Kev from Tom & Vicky for making our day extra special!

23 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

We got married on the 9/8/21 at…alfreton hall

We got married on the 9/8/21 at alfreton hall we booked Earcandy DJ and saxophone player as a package and also upgraded! Wow they didn’t let me down got everything one up and dancing and especially the saxophone 🎷 player which I loved was AMAZING would definitely recommend these what a night thank you so much 5 stars for you love mrs clarke x

13 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

EarCandy + DJ Kev

After losing our original DJ booking due to postponing our wedding, we were so thankful to find EarCandy. Communication was great (make sure you check your junk emails as some responses did go here!) and the invoice process was seamless.

We had DJ Kev on the night and he was fantastic. He contacted us a week before to chat through playlists and music genres. We created a Spotify playlist of around 50 songs which we shared with Kev and he ensured he had all those available on the night.

On the actual night, Kev read the room really well and ensured the dance floor was never empty - he even played some Turkish songs and was happy to take requests as the night progressed. All our guests were raving about the music on the night - so well done Kev!

10 de agosto de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

We booked Earcandy for our wedding in…

We booked Earcandy for our wedding in July and had a DJ (Kev Williams) and a saxophone and drums.

Firstly, Kev was absolutely insane!! He read the room and kept everyone on the dance floor all night! He took requests and loved every second of the night like all of our guests! He gives the room a ‘feel good’ vibe and we loved him!

The saxophone player was really quiet and could have done with a microphone on the sax. I was a little gutted with this as I was so excited and felt like it didn’t do it justice!

Communication with Earcandy was a little bit hit and miss because you spoke to different people every time but Kev (DJ) took all my niggles away because he was just amazing!! Thank you Kev! 5 stars for you!!

8 de agosto de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Brilliant band and DJ

We hired Motown Gold and a DJ Kev Williams through EarCandy for our wedding in July. Staff at EarCandy were very helpful but sometimes communication was a bit slow and we were sometimes dealing with different people so it was a bit confusing at times. Having said that, the band and Kev were brilliant and kept our guests on the dance floor all night long with some great “floor fillers”.
We wouldn’t hesitate to use EarCandy again and would definitely recommend them.

7 de agosto de 2021
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hi Louisa, thank you so much for your feedback; we are delighted that you enjoyed the performance of Motown Gold and the DJ :)

We take on board your feedback about the speed of communication;

Since the reopening of the events industry, and with lots of the covid 'postponed' events now taking place, we've focused on making sure all of our customer events take place smoothly, including helping to build a greater pool of performers should a performer or their team get "pinged".

This means that sometimes the team has taken longer to respond to customers than we normally do. So over the last few weeks, we've taken on more staff to respond to customer calls which we hope will bring the speed of communication back up to the normal levels that everyone is used to.

Thank you again for your honest review and we'd be delighted to work with you again in the future.

Classificada 5 em 5 estrelas

We hired the DJ and Sax combo for a wedding our…

We hired the DJ and Sax combo for our wedding, we were really hoping it would create an amazing atmosphere and they did not disappoint!

A week before our wedding DJ Matt Wells called me and introduced himself and asked me about the music genres we wanted, and agreed set up times and details.

On the day, Matt sought us out and let us know he had arrived. He instantly got the party going, and thankfully he read the room with the music choices, as I realised I'd got it wrong when specifying the genres I wanted, Matt played the music that suited the crowd much better and got people moving for the whole four hours.

He played right up until the last minute, and was the last person to leave the venue! Fantastic service.

7 de agosto de 2021
Opinião espontânea

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