Très déçu, jai acheter un percing avec des petits strass et en 4 semaines j'en ai perdu 2 sur 3... Jai essayer de voir avec eux car cela est un probleme de produit. Ils n'ont rien voulu entendre car... Ver mais
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Leia as opiniões dos outros
AVAOID AT ALL COSTS. They took our money and stopped contacting us a couple of weeks before our wedding. We were told a DJ might turn up and we were sent a random number and told only after threate... Ver mais
We have Motown Gold booked for 2nd September 2023. We have tried to contact you via 3 different email addresses but they all bounce back. This is extremely worrying, please can you advise an alternati... Ver mais
EarCandy have gone bust but sent correspondence to say we still have a booking - our act isn't responding to us. As part of my payment was to K&B solutions so I will try & claim back that money... Ver mais
Informações sobre a empresa
Sobre Earcandy
Escrito pela empresa
A third party should be making contact with all customers in the priority order of when bookings were made. Please check your spam folder if you have not yet received an email.
The good news is that if you have booked an event, the Act is still required to honour your booking per the spec of your original booking.
All Act Owners have been asked to contact their customers directly.
Upcoming events
Acts that you have booked should remain booked unless you have chosen to cancel them.
What if my Act Owner has not contacted me?
Please send us an email to: earcandylegacaycustomers@gmail.com. This email address is checked periodically.
No other email or phone number is in operation.
Refunds
We cannot process any refunds. Please make sure you have had contact with your Act Owner in good time before your event.
They are obliged to attend the event they have booked for you.
New Bookings
Earcandy Entertainment is not taking on any new bookings.
The main point of contact for bookings
You should continue to talk about your booking directly with the Act Owner. Any outstanding second or final payments will also be made to them directly.
Staff, customers & Performers
We want to thank our talented staff, customers and performers who made Earcandy the company it was. They should be very proud of the team and culture they built. We are truly sorry that we could not overcome the unprecedented market challenges. We wish you the best for your upcoming event and hope you enjoy the entertainment.
Informações de contacto
17 Lyon Road, SW19 2RL, London, Reino Unido
- www.earcandylive.co.uk
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very straight forward with no fuss.
I would not recommend at all
When we hired Earcandy we got informed that we would have an events coordinator to support us with all enquiries. In fact, we were pass by one to another person and sometimes no answers were provided. One of our enquiries took 3 weeks to be answered. And this is because our wedding coordinator also called and chased. We receive contacts for the duo we hired just in the week of the wedding, because they were not responsive, and the dj was given to us 2 weeks prior. It was a nightmare. I would never recommend the Earcandy services.
The dj we had, we provided him with our full list of songs and we mentioned to him to play 70% of the time our songs and just 30% he could play whatever he desired but just from mainstream songs. It was 11pm and people thought the wedding was ending as the songs were to send people away. I had to intervene and tell him to just play our sequence. People were back to the dancefloor and stay until the end of the event.
EDIT: after the Earcandy replied.
1.
I believe they tried contact me by phone and as I am not in UK my phone is off. I haven’t received any EMAILS requesting to revert back
2. When I hired Earcandy duo it was guaranteed that I would have bossa nova, the person I was in contacted, confirmed this by phone repeatedly. I was just made aware about the difficulties in the wedding week. When I hired the service months in advance
3. Our guests are party people, but it was an overall feedback that the dj was playing music to end the party. They were neither mainstream neither guests requests. By 11PM, many people left as they thought the party was ending when party went until 1am
4. When planning a wedding 3 weeks it is not acceptable to have an emailed replied

Resposta da Earcandy
Really helpful
Rowhill Grange 15.01.21. The band were excellent and the lead…
The band were excellent and the lead vocalist was amazing. The whole event was extremely professional and I would have no hesitation in recommending them along with Kaz, who was the sound engineer. Well done and I hope you and your band enjoyed the evening.
DJ Christmas Party
Jai DJ’ed our company Christmas party. He was receptive to the music requests we had and read the tone of the party well to keep people dancing. Communication was smooth throughout the whole process. I would recommend Jai to everyone
Very good customer service and advice I…
Very good customer service and advice I was more than happy to use ear candy for my wedding entertainment . Packages for all kinds of events.
Good communication and very helpful over the phone.
Would recommend
Booked with Earcandy for my party very…
Booked with Earcandy for my party very good service.
Ridhi weds Greg 21.11.21
Ridhi weds Greg 21.11.21. We cannot say any bigger thank you to Damon and his beautiful wife, anymore than words can express (which isn’t enough). We have them the most difficult ;P challenge of having a fusion wedding of Indian/Bhangra, Scottish, English and all round music to go with the crowd and they took that challenge above and beyond, giving us the most incredible and amazing night. We could not recommend Damon enough as a DJ but most importantly as a whole round, genuinely grounded person. He was patient, caring, calming (especially when I had a mini panic attack after performing a song, despite having stage fright, in front of many many people. Thank you so much Damon, from the bottom of both our hearts. Ridhi & Greg 21.11.21 xx
Damon DJ and Scott Sax played our…
Damon DJ and Scott Sax played our wedding and they were absolutely amazing!! Couldn’t fault anything. Everyone enjoyed the evening and said how good our wedding entertainment was. 100% recommend :)
Motown Gold Booking for Wedding
James was very helpful arranging Motown Gold for our wedding and sticking within our budget. I can’t wait to hear them live on the day!
5 stars for Motown Gold!
We can't thank Motown Gold enough for the incredible contribution they made to our wedding reception back in September.
They were absolutely fabulous, sounded incredible, looked and performed so professionally and we sang and danced the night away!
We would highly recommend them and wish we could do it all again!
Earcandy Wedding DJ Kev
Our Earcandy Wedding DJ Kev was great!
He got the dancefloor going, took requests and was able to help fill out our playlist with songs that were suitable for the dancefloor. 5 stars!
Excellent acts and excellent company…
Excellent acts and excellent company Aaaaaa++++++++
Lovely DJ Dennias.
Lovely DJ Dennias.
Came and prepared well in advance. Really nice man and kept the party going.
Good equipment and packed away speedily and well.
Coped with many drunken request too!
We found earcandy online and originally…
We found earcandy online and originally had a positive experience although as time went on we found communication was poor due to multiple people contacting us causing confusion over payments as there was a change to our booking as we wanted to add the sax alongside the DJ, this despute was sorted with some effort and many emails later. Also the online portal was not great as deleted songs various times we has spent hours picking. Despite this Kev our DJ was very enthusiastic which was a breath of fresh air, he played all the requests we asked as much as he could due to the delays from our wedding, we had a sax alongside which really made the atmosphere. We had multiple guests complimenting his personality. We had an amazing night. Thank you so much from the new Mr and Mrs Brown!

Resposta da Earcandy
Motown Gold
Just wanted to say a huge Thank you! Motown Gold were amazing and our guests were so impressed! They were brilliant! Earcandy were very helpful and patient in the build up to the wedding.
5 stars to DJ MATT who was amazing!!
5 stars to DJ MATT who was amazing!!! He had the whole Wedding on the dancefloor!!! Even people that said they don't usually dance at Weddings were up on the dancefloor! We didn't want the night to end! Highly reccommend him!!!
As for the sax player and bongo drummer (As went for the DJ sax and beats package) they were a little quiet and I didn't feel as though they were noticeable enough for the premium we paid for them.
Also we did loose half an hour of our music and did our first dance late due to the team arriving late.
Jake DJ’d at my 50th birthday
Jake DJ’d at my 50th birthday. The music was excellent as was the atmosphere. Everyone thoroughly enjoyed the night including the bar staff who stood in front of the bar to join the fun for a couple of songs.
The sax player did not come which was a real shame but they were ill.
Brilliant Black and Gold
The whole ear candy experience from start to finish was great, even in a pandemic with a wedding postponement and so much uncertainty.
Lisa and the guys from Black and Gold were outstanding. They created a brilliant party atmosphere at our wedding, with everybody on the dance floor! Lisa has an outstanding voice, and our guests really connected with the music choices and vibe. Thank you!
Motown gold and DJ Kev!
We booked Motown Gold and DJ Kev Williams for our wedding in September.
Motown Gold were absolutely brilliant and our guests have been raving about them ever since the day! They played a great set and we were so grateful for how everything ran so smoothly on the day.
We also booked A DJ with earcandy, and thank god we got DJ Kev! Kev rang us the week of the wedding to understand the details of the day, what kind of music we were into, which songs we wanted him to play and the nature of the guest list for the purposes of planning his set. Kev played a brilliant set and everyone was dancing right until the end.
We were so grateful for how brilliant they both were and couldn’t recommend them enough.
Thanks so much!
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