Earcandy Opiniões 

346
TrustScore: 2 em 5

1,9

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Classificada 2 em 5 estrelas

Très déçu, jai acheter un percing avec des petits strass et en 4 semaines j'en ai perdu 2 sur 3... Jai essayer de voir avec eux car cela est un probleme de produit. Ils n'ont rien voulu entendre car... Ver mais

Classificada 1 em 5 estrelas

AVAOID AT ALL COSTS. They took our money and stopped contacting us a couple of weeks before our wedding. We were told a DJ might turn up and we were sent a random number and told only after threate... Ver mais

Classificada 1 em 5 estrelas

We have Motown Gold booked for 2nd September 2023. We have tried to contact you via 3 different email addresses but they all bounce back. This is extremely worrying, please can you advise an alternati... Ver mais

Classificada 1 em 5 estrelas

EarCandy have gone bust but sent correspondence to say we still have a booking - our act isn't responding to us. As part of my payment was to K&B solutions so I will try & claim back that money... Ver mais

Informações sobre a empresa

  1. Venda de bilhetes para eventos

Sobre Earcandy

Escrito pela empresa

Despite the team's best efforts, due to challenges post-covid, Earcandy is no longer operating.

A third party should be making contact with all customers in the priority order of when bookings were made. Please check your spam folder if you have not yet received an email.

The good news is that if you have booked an event, the Act is still required to honour your booking per the spec of your original booking.

All Act Owners have been asked to contact their customers directly.

Upcoming events

Acts that you have booked should remain booked unless you have chosen to cancel them.

What if my Act Owner has not contacted me?

Please send us an email to: earcandylegacaycustomers@gmail.com. This email address is checked periodically.

No other email or phone number is in operation.

Refunds

We cannot process any refunds. Please make sure you have had contact with your Act Owner in good time before your event.

They are obliged to attend the event they have booked for you.

New Bookings

Earcandy Entertainment is not taking on any new bookings.

The main point of contact for bookings

You should continue to talk about your booking directly with the Act Owner. Any outstanding second or final payments will also be made to them directly.

Staff, customers & Performers

We want to thank our talented staff, customers and performers who made Earcandy the company it was. They should be very proud of the team and culture they built. We are truly sorry that we could not overcome the unprecedented market challenges. We wish you the best for your upcoming event and hope you enjoy the entertainment.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

346 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Todas as opiniões

(346)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I would not recommend at all

When we hired Earcandy we got informed that we would have an events coordinator to support us with all enquiries. In fact, we were pass by one to another person and sometimes no answers were provided. One of our enquiries took 3 weeks to be answered. And this is because our wedding coordinator also called and chased. We receive contacts for the duo we hired just in the week of the wedding, because they were not responsive, and the dj was given to us 2 weeks prior. It was a nightmare. I would never recommend the Earcandy services.
The dj we had, we provided him with our full list of songs and we mentioned to him to play 70% of the time our songs and just 30% he could play whatever he desired but just from mainstream songs. It was 11pm and people thought the wedding was ending as the songs were to send people away. I had to intervene and tell him to just play our sequence. People were back to the dancefloor and stay until the end of the event.

EDIT: after the Earcandy replied.

1.
I believe they tried contact me by phone and as I am not in UK my phone is off. I haven’t received any EMAILS requesting to revert back

2. When I hired Earcandy duo it was guaranteed that I would have bossa nova, the person I was in contacted, confirmed this by phone repeatedly. I was just made aware about the difficulties in the wedding week. When I hired the service months in advance

3. Our guests are party people, but it was an overall feedback that the dj was playing music to end the party. They were neither mainstream neither guests requests. By 11PM, many people left as they thought the party was ending when party went until 1am

4. When planning a wedding 3 weeks it is not acceptable to have an emailed replied

23 de fevereiro de 2022
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hi Ana,

We are sorry to hear that you wouldn't recommend Earcandy.

We've tried reaching out a few times to find out more about your experience before replying publicly, but we haven't been able to reach you.

We'd like to address some of the comments you made.

1. The time your DJ contacted you.

It's true to say that you spoke with your DJ two weeks before the date of your event. This is the normal timeline for bookings.

Customers will speak with the DJ in the lead up to the event about song choices so that the song choices are fresh in their mind. Before this, they talk with the events team about logistical plans.

This is explained to customers at the point of sale.

2. The time you spoke with the string performer.

It is not typical that customers would need to speak with the string performers before their booking; normally details are handled by our events team so speaking to them two weeks before the date of the event wouldn't be unusually close to the date of your wedding.

The reason you needed to speak with the performer is because you said that you wanted them to play 'Bossa Nova'. However, this is not part of the Act's repertoire and would require additional payment for bespoke song requests, as the entertainment advisor explained.

We tried our best to accommodate your request, which is why we took the step of arranging contact between you and the performer for this bespoke request.

3. Waiting for a response from the team

We've reviewed the timeline of communication and you have had frequent communication with our team. You notified us of one request which was an email that we didn't receive - this is the request that you mentioned you were waiting for 3 weeks for. Once you made contact with us, we spoke with you about this.

4. The DJs performance and adherence to your brief

It is true to say that you provided the DJ with a brief, however you also said that you would like them to take requests on the night, as did your husband.

Your brief included a mixture of Asian and Brazilian style music, and you had guests from both backgrounds attending.

On the night, guests made multiple requests (including the groom's brother) for two different styles. This is why the DJ deviated from your chosen playlist.
As you mentioned, once you asked them to go back to your song list and not take any more requests they did so.

(Edit) We have verified the DJs set list that he played, and this included multiple song purchases that he made on the day to accommodate your guest requests.

Your wedding planner also provided good feedback after the event directly to the DJ, and we are awaiting some videos of the performance which show guests enjoying themselves.

We are, however sorry to hear you were not happy with the service provided - we genuinely care about all of our customers' experiences.

Once you are back in the UK, we would be keen to understand your comments further and whether there is anything that could have been done to better set expectations from the start, as perhaps this would have improved your experience.

The Earcandy Team

Classificada 5 em 5 estrelas

DJ Christmas Party

Jai DJ’ed our company Christmas party. He was receptive to the music requests we had and read the tone of the party well to keep people dancing. Communication was smooth throughout the whole process. I would recommend Jai to everyone

28 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Very good customer service and advice I…

Very good customer service and advice I was more than happy to use ear candy for my wedding entertainment . Packages for all kinds of events.
Good communication and very helpful over the phone.
Would recommend

15 de dezembro de 2021
Classificada 5 em 5 estrelas

Ridhi weds Greg 21.11.21

Ridhi weds Greg 21.11.21. We cannot say any bigger thank you to Damon and his beautiful wife, anymore than words can express (which isn’t enough). We have them the most difficult ;P challenge of having a fusion wedding of Indian/Bhangra, Scottish, English and all round music to go with the crowd and they took that challenge above and beyond, giving us the most incredible and amazing night. We could not recommend Damon enough as a DJ but most importantly as a whole round, genuinely grounded person. He was patient, caring, calming (especially when I had a mini panic attack after performing a song, despite having stage fright, in front of many many people. Thank you so much Damon, from the bottom of both our hearts. Ridhi & Greg 21.11.21 xx

22 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Damon DJ and Scott Sax played our…

Damon DJ and Scott Sax played our wedding and they were absolutely amazing!! Couldn’t fault anything. Everyone enjoyed the evening and said how good our wedding entertainment was. 100% recommend :)

20 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

5 stars for Motown Gold!

We can't thank Motown Gold enough for the incredible contribution they made to our wedding reception back in September.
They were absolutely fabulous, sounded incredible, looked and performed so professionally and we sang and danced the night away!
We would highly recommend them and wish we could do it all again!

11 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Earcandy Wedding DJ Kev

Our Earcandy Wedding DJ Kev was great!
He got the dancefloor going, took requests and was able to help fill out our playlist with songs that were suitable for the dancefloor. 5 stars!

9 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely DJ Dennias.

Lovely DJ Dennias.
Came and prepared well in advance. Really nice man and kept the party going.
Good equipment and packed away speedily and well.
Coped with many drunken request too!

1 de novembro de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

We found earcandy online and originally…

We found earcandy online and originally had a positive experience although as time went on we found communication was poor due to multiple people contacting us causing confusion over payments as there was a change to our booking as we wanted to add the sax alongside the DJ, this despute was sorted with some effort and many emails later. Also the online portal was not great as deleted songs various times we has spent hours picking. Despite this Kev our DJ was very enthusiastic which was a breath of fresh air, he played all the requests we asked as much as he could due to the delays from our wedding, we had a sax alongside which really made the atmosphere. We had multiple guests complimenting his personality. We had an amazing night. Thank you so much from the new Mr and Mrs Brown!

31 de outubro de 2021
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hi Georgine, thanks for your feedback - we're delighted to hear that you enjoyed the performance of the DJ & Sax and that you had an amazing night!

We'd like to understand more about your experience with the online portal. Since your name doesn't match with anyone in our system (we may have booked it with your partner), we'd really appreciate if you could reach out to us at enquiries@earcandylive.co.uk so that we can understand why the online portal may have deleted your song choices.

Classificada 5 em 5 estrelas

Motown Gold

Just wanted to say a huge Thank you! Motown Gold were amazing and our guests were so impressed! They were brilliant! Earcandy were very helpful and patient in the build up to the wedding.

22 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

5 stars to DJ MATT who was amazing!!

5 stars to DJ MATT who was amazing!!! He had the whole Wedding on the dancefloor!!! Even people that said they don't usually dance at Weddings were up on the dancefloor! We didn't want the night to end! Highly reccommend him!!!

As for the sax player and bongo drummer (As went for the DJ sax and beats package) they were a little quiet and I didn't feel as though they were noticeable enough for the premium we paid for them.

Also we did loose half an hour of our music and did our first dance late due to the team arriving late.

8 de outubro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Jake DJ’d at my 50th birthday

Jake DJ’d at my 50th birthday. The music was excellent as was the atmosphere. Everyone thoroughly enjoyed the night including the bar staff who stood in front of the bar to join the fun for a couple of songs.
The sax player did not come which was a real shame but they were ill.

5 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant Black and Gold

The whole ear candy experience from start to finish was great, even in a pandemic with a wedding postponement and so much uncertainty.
Lisa and the guys from Black and Gold were outstanding. They created a brilliant party atmosphere at our wedding, with everybody on the dance floor! Lisa has an outstanding voice, and our guests really connected with the music choices and vibe. Thank you!

3 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Motown gold and DJ Kev!

We booked Motown Gold and DJ Kev Williams for our wedding in September.

Motown Gold were absolutely brilliant and our guests have been raving about them ever since the day! They played a great set and we were so grateful for how everything ran so smoothly on the day.

We also booked A DJ with earcandy, and thank god we got DJ Kev! Kev rang us the week of the wedding to understand the details of the day, what kind of music we were into, which songs we wanted him to play and the nature of the guest list for the purposes of planning his set. Kev played a brilliant set and everyone was dancing right until the end.

We were so grateful for how brilliant they both were and couldn’t recommend them enough.

Thanks so much!

2 de outubro de 2021
Opinião espontânea

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