Ebay Opiniões 

Got extra customs despite being VAT on eBay but they were really helpful and refunded extra customs quick

Customer service is an absolute joke I've been trying to call for weeks now with no answer. I made a purchase on Oct 29 I received the item on the 13th of November. When I inspected the product it turned out to be a fake I did try for a refund which the seller did not accept. I'm very up set about this as ebay is supposed to have a money back guarantee policy. Now I'm left with a fake t-shirt I paid 300 for.

Total joke. I haven't ordered from eBay for years and now I remember why. Received a totally incorrect order. Seller tells me to contact eBay. Why? I contact eBay. Hear nothing. Ring the support line. Keeps auto disconnecting. Disgusting company. NEVER AGAIN. HORRIBLE

Return postage for a faulty item has cost me as much as the cost of the item, which eBay and the seller refused to refund to me. The message on eBay clearly stated: Please post item back and provide tracking number. So, be aware if you buy something on eBay and the item arrives faulty - You will be left out of pocket because they have a loophole to scam you out of return postage cost after you have posted the item back!

eBay item number: 275976535973
eBay Order Number: 20-12313-53050

I recently made an account to try and sell some stuff I didn’t need anymore. Everything seemed fine until I made a sale and suddenly eBay started constantly telling me that my bank account couldn’t be verified and that I needed to use a different one. Once I entered a different bank account, they said verification would happen in up to 48 hours, this never happened and I continued to get the bank account not verified notifications. They also said my money would be held until the 21st of November, making it hard for me to get required shipping since it was expensive to the country I had to send it to especially without receiving the funds from the customer. I tried to find a contact email which apparently is just nonexistent, their agent chat system barely worked and the agent didn’t seem to understand what my problem was. I ended up having to refund the customer and explain everything, we’ve decided to just contact each other over social media and sort out a payment and delivery plan ourselves as they still want the items. I wish eBay had better customer service or at least an email people could contact when there was an issue or they needed help.
Update: eBay emailed me a few days ago claiming they couldn’t verify my bank account and also claiming that I had not made any updates to my account to fix this problem, even though I had updated my bank account 3 times on the app. Needless to say, I wont be using eBay for selling any time soon.

Very mixed results from this company. Bought a camera and it didn't turn up, seller was completely clueless didn't keep in touch and sent it to the wrong address. I asked for it to be re-sent and I got a refund. Awful experience worst so far. I left accurate but negative feedback to highlight the poor seller performance (I don't like doing this but he was rude arrogant and not at all accepting of how much he messed up and offered no way to solve it) Ebay removed it so a bad seller can keep on being just plain awful. I really don't like using the place, it's not a good experience recently and customer support is very often clueless.
Buyers are not protected or informed about poor sellers.

All of a sudden eBay hold your funds. Waiting to be paid over 2 weeks for items that have been delivered to buyer. I don’t have certain documents for verification but have been an account holder since 2020 and have bought and sold items. In this time they have still taken my money when I’ve bought something. Customer service is useless and clueless as far as I can see and they refuse to pay me. I’ll be going to the small claims court Ireland about this if not resolve soon . When it’s sorted I’ll be no longer doing any business on eBay.

Awful site full of scammers and Ebay does nothing about it, customer care is terrible and staff mostly immigrants and dont even speak proper English

I am an honest woman so here goes , I am a huge charmed fan ,I tried to buy a charmed figure but couldn't I tried again and again until I eventually gave up and decided not to buy .when I shop online it shouldn't be made so hard for me to shop to the point where I give up

Never received my order although confirmation of delivery was received.
Currently out of pocket.

Bought a faulty item, seller ignored me and eBay did not help

I am a person who has a disability I was trying to sell a mobility device in order to afford a new one eBay restricted by account so I can no longer sell on eBay. They are taking advantage of vulnerable people. This is discriminatory behaviour which has the potential to rob people of their quality of life if they can’t sell used equipment in order to afford new equipment. There only response is I can still buy on eBay I will never be doing that. Avoid at all costs. In 2024 there should not be this type of discrimination. This is totally unacceptable and they were unable to give a reason. I am very disappointed in eBay because of the way I was treated. I am willing to contact you to discuss this. Disabled people avoid eBay to sell disability equipment. Please improve your services

The “support” Chat was a mess it is beyond patchy in terms of what type of support is available. Some of the options you can only call others you can chat or call. When you try to call no one answers and they say they are closed. This is regardless of the time ofdaythat you call.

I was told to provide receipts for the items. I said I have receipts but I’m not at home. There was no obvious place to send the photos or scans of the receipts. Even though I made it clear that I have receipts the decision was made that the restriction stays in place and there is no chance of Appeal.

Not one place either the Email or the message in my eBay did it say anything about what you would need or might need to get the account resolved. Avoid at all costs eBa should be ashamed of themselves

I recently had a terrible experience selling on eBay. I sold a coin (Order ID: 14-11296-80462). Shortly after, my account was suspended, and the funds from the sale were withheld.

If I do not receive a satisfactory explanation for the account suspension and the withheld funds are not released within two weeks of this email, I will be forced to pursue legal action to recover them.

I sold my item, I put the tracking details, it was delivered, the buyer left a positive feedback, and they kept my money.
I called a dozen times and they always find a thousand excuses.
This company is a scam

I bought an item from the website. They took my money, pretended I never made an order (even though they sent email confirmation) and suspended my account when I asked them for help. They then said they would be keeping my money "to keep buyers and sellers safe".

I recently had my first experience as a seller on eBay, and it's safe to say it was an incredibly disappointing one. After carefully crafting my listing and ensuring it met all of eBay's guidelines, I eagerly awaited the sale of my item. However, my excitement quickly turned to frustration when I received a notice that my account had been suspended after my first listing.

I followed eBay's instructions to the letter when communicating with their support team, hoping to resolve the issue swiftly and get back to selling. To my dismay, not only was the process slow and cumbersome, but the outcome was far from satisfactory. Despite adhering to their guidelines and cooperating fully, my account remained suspended, leaving me with a wasted item and a sense of disillusionment with eBay's service.

As a platform that prides itself on connecting buyers and sellers, eBay's suspension policy feels unjust and arbitrary. It's disheartening to see a lack of consideration for first-time sellers who are genuinely trying to participate in the marketplace. My experience has left me questioning whether eBay truly values its sellers and their contributions to the platform.

DO NOT under any circumstances deal with this company. I set up a legitimate retail business account. I provided all my personal details, personal ID, business bank account details which were verified and confirmed by a "welcome let's get started email".
Before I listed an item , searched a product or purchased an item ebay PERMANENTLY BANNED ME after 48 hours. An appeal was a waste of time as was trying to get hold of anyone to help
A completely useless outfit that seems to be run by cowboys these days.
STAY AWAY FROM EBAY !

I purchased goods on ebay , negiotated the price - the photos of the item was not clear - I received the item , it’s not in good condition - the seller refuses to take the item back . It is impossible to speak cumunicate properly with eBay in any way - the automated voice that you are directed to is completely useless . Don’t buy any items on eBay - if things go wrong - they go very wrong . The time spent trying to retrieve a situation is mind blowing - buy the items you need and maybe need to be seen first from a local distributor - believe me it’s worth every euro ! Taking a consumer action against Ebay is going to be more time but I will persue !

I called 2 times today.25.11.23. Indian staff asking questions but after you get no answers.eBay technical support dropped the line

Ebay behåller mina pengar och vägra att släppa dem.
De säger att jag behöver ladda upp Bank bevis, däremot jag gjorde det men än 4 gånger och de säger att de kan inte kontrollerar dokumentet.
alla dessa dokument fick jag från banken och jag var till och med tvungen att betala banken för den tjänsten.
jag sålt mina grejer och vill ha pengarna, jag är ingen ny kund utan har varit på ebay längre.
jag har till och med tagit emot pengarna många gånger på det kontot från ebay och helt plötsligt vägrar de att släppa mina pengarna