ECBS Opiniões 

1029
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've just had the absolute pleasure of working with Don Millican from ECBS to arrange my company's next energy deal. He has been nothing short of fantastic. Not only did he play an absolute blinder wi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I cant fault ECBS and Lauren who has guided us through the process and offered great advise when required. Highly recommend their service in a competitive market space where as a customer you are nev... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I dealt with Lauren who was polite, friendly and efficient throughout. She checked out our existing contracts and managed to get one we were unhappy with cancelled. She then found us a replaceme... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have recently entered into a long term contract brokered for us by Bryan and Dan of ECBS. They simply could not do enough, I know I was a difficult to please customer from past experiences with ene... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa fornecedora de energia eléctrica
  2. Consultor
  3. Equipamentos e soluções de energia
  4. Site de comparação de preços
  5. Empreiteiro de serviços públicos

Escrito pela empresa

At ECBS, we're more than just an energy broker; we're your dedicated partner in navigating the complexities of the energy market. We offer a comprehensive suite of services, from energy procurement and management to renewable energy solutions and compliance. Our tailored approach ensures that your business receives a solution that is not only cost-effective but also aligns with your sustainability goals. As a self-regulated consultancy and a member of the Ombudsman's ADR scheme, we are committed to transparency and building lasting relationships with our clients.

Your Trusted Partner in Energy Management

Escrito pela empresa

Smarter Energy Decisions, Measurable Results.
ECBS is a forward-thinking energy consultancy dedicated to helping UK businesses achieve their energy and sustainability goals. We leverage our market expertise to provide innovative solutions in energy procurement, management, and renewables. Our goal is to empower your business with the insights and strategies needed to reduce costs, enhance efficiency, and transition to a greener future. We pride ourselves on our transparent and client-focused approach.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1029)

57 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I was cold called by ECBS recently by…

I was cold called by ECBS recently by one of your Energy Specialists. They spent alot of time trying to convince me that I needed another energy broker for our business and eventually I gave in and allowed them to send me a LOA. However, our normal broker organised prices we were happy with. Because I failed to go back to your business, I get a phone call today where your specialist said I had wasted his time and that he couldn't even get a reply to his generic emails.

I wasn't happy with the tone or service provided.

Edited due to the response from them.
To be clear, I didn’t sign anything or request anything. We got to the stage where YOU had asked for more information from me. I hadn’t got back to you so no real work was undertaken by your company. As soon as your agent called me, I told them I wouldn’t be taking it further. There is no justification for his tone or your pressure sales.

7 de agosto de 2025
Opinião espontânea
logótipo da ECBS

Resposta da ECBS

Dear Jonathan,

Thank you for getting in touch and for providing this feedback. Please accept our sincere apologies for the unprofessional conduct you received from one of our team members. The tone you described is unacceptable and does not reflect the standards we hold ourselves to. We take this kind of feedback very seriously, and we will be addressing it with the individual directly.

We can certainly appreciate that you were happy with the prices your current broker secured. Understandably, you chose to stay with them. From our perspective, the tendering process to generate a quotation isn't a simple undertaking. It requires time and resources from various members of staff to find the best possible options for a business. While this by no means excuses the frustration you were met with, it’s why a lack of response can be so challenging for the team. We believe that a simple 'no, thank you' is a professional courtesy that allows everyone to manage their time effectively. We would suggest refraining from signing an LOA for the purpose of receiving a quotation, should you have no intention to enter into further dialogue in future.

Again, we are very sorry for the poor experience you had. We wish you and Melody Care all the best.

Sincerely,

ECBS Team

EDIT: The call has been found and reviewed along with the digitally signed LOA. The Service Team has established no wrongdoing on behalf of our agent, Michael. It is a real shame that you felt compelled to leave a one-star review on the back of what was a simple and frank conversation, which was fully justified. Michael was clearly perplexed and taken aback; however, his tone and language remained professional and calm throughout, certainly not to the levels that may upset a fellow professional. Perhaps you would like to review the call also? If so, please contact complaints@ecbs.co.uk

Your company’s details have now been suppressed.

Regards

ECBS Team

Classificada 5 em 5 estrelas

Lauren

I have been dealing with Lauren via phone calls. I found her to be friendly and extremely helpful. I had several issues with the previous broker which she has managed to sort for me.
Cheryl

5 de agosto de 2025
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Resposta da ECBS

Thanks for your kind words! We’re glad Lauren could help resolve your issues and make the process easier.

Classificada 5 em 5 estrelas

Electric staff !

This is the first time we have used ECBS, and I would like to say that Lauren Jarvis of ECBS was very helpful in getting the best prices for our future budgets. We look forward to the future with ECBS

5 de agosto de 2025
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Resposta da ECBS

Thanks so much, Tracey! We're thrilled Lauren could help set you up for the future, excited to work with you going forward!

Classificada 5 em 5 estrelas

Very professional Company

Just wanted to write a review on ECBS and a gentlemen called Jonathan Colgan who has helped resolve an issue i had with SSE including working with the Energy Ombudsman
And has sorted out a new energy contract
Jonathan has a lot of knowledge on the energy market and was a great help in putting me on the right contract
And i look forward to working with him in the future
Many thanks ECBS and Jonathan

31 de julho de 2025
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Resposta da ECBS

Thanks, Ian! Jonathan will be over the moon to hear this. Really pleased we could get things sorted for you.

Classificada 5 em 5 estrelas

I have been working with Gareth for a…

I have been working with Gareth for a good few years now always goes above and beyond, great service as always thanks

31 de julho de 2025
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Resposta da ECBS

Always a pleasure, Joel, thank you for the continued trust and kind words!

Classificada 5 em 5 estrelas

I have been working with Gareth for the…

I have been working with Gareth for the past year and it’s been an absolute pleasure he’s always went above and beyond to try get me the price he can he’s very talented and professional at his job i wouldn’t look anywhere else now thank you again for all your hard work 💯 feel like i can trust him when sorting me a great offer

31 de julho de 2025
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Resposta da ECBS

Huge thanks, Shaun! Gareth will be buzzing to hear that. We’re lucky to have him, and you!

Classificada 5 em 5 estrelas

Helpful

If you need any help and guidance Gareth scullion is your man

31 de julho de 2025
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Resposta da ECBS

Appreciate that! Gareth’s definitely the guy to have in your corner, glad he’s been helpful.

Classificada 5 em 5 estrelas

Gareth Scullion

Gareth has been our main point of contact for 2/3 years now and its always a really easy transaction. Hes very professional and knows his stuff. Thank you for consistently providing the best prices and i look forward to working with you in the future

19 de junho de 2025
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Resposta da ECBS

Thanks, Louise, great to hear Gareth’s support continues to hit the mark. We really value the partnership.

Classificada 5 em 5 estrelas

EC Business Solutions and Lee Watkins

Working with ECBS has been an absolute pleasure from start to finish! The entire process was smooth, efficient, and completely stress-free. The team was incredibly helpful and responsive every step of the way. A special shoutout to Lee Watkins, whose professionalism, guidance, and attention to detail made all the difference. I couldn’t have asked for a better experience—thank you all so much!

6 de novembro de 2024
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Resposta da ECBS

Wow, thank you, Buki! Lee will be so happy to read this. We’re glad the process felt easy and stress-free.

Classificada 5 em 5 estrelas

The guy's at ECBS are extremely…

The two Lee's at ECBS are extremely knowledgeable in their field. Explained in detail all the charges that are levied against businesses and how best to mitigate these where possible.
The extra services they have offered us makes us feel like a valued customer which is all you can ask for at the start of any new partnership.

21 de julho de 2025
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Resposta da ECBS

Thanks, Chris, we love that you feel valued. That’s exactly the kind of partnership we aim for!

Classificada 5 em 5 estrelas

A company that listens to your needs and requirements

I have worked with Declan over a number of years for multiple businesses I look after. He has great knowledge of the industry and is always honest with his assessment of the prices provided. There is no push from ECBS that you find with various 'companies' across the industry and he will work to your needs and requirements

16 de julho de 2025
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Resposta da ECBS

Really appreciate this, Daniel. Declan takes real pride in doing things the right way, glad it shines through.

Classificada 5 em 5 estrelas

Excellant Customer service

Excellant Customer service, Jonathan Colgan is very dedicated and professional, his approach is very much to educate you, so you can make a better and more informed decision for the Environment and not just the sell price. we have locked in prices up to 2030 which helps the business with budgets so we can predicate costs and favourable to lock in prices while the market fluctates.

30 de julho de 2025
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Resposta da ECBS

Thanks so much, Claire! Locking in long-term certainty is a big win, great to hear Jonathan helped make it happen.

Classificada 5 em 5 estrelas

easy process

easy process
many thanks for your help
amazing service

30 de julho de 2025
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Resposta da ECBS

Thanks, Wayne! Simple and stress-free, just how we like it. Glad we could help!

Classificada 5 em 5 estrelas

I have been dealing with a gentleman…

I have been dealing with a gentleman named Gareth Scullion for over 3 years now, he has always been very polite and extremely helpful. He has helped by answering any queries as quickly as possible, he even helped to deal with the very persistent energy providers that just will not stop calling. He is very easy to talk to, and does exactly as he says.

30 de julho de 2025
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Resposta da ECBS

Thanks, Lorraine, Gareth will be so pleased! We’re really grateful for your continued support over the years.

Classificada 5 em 5 estrelas

Declan from ECBS has been most helpful…

Declan from ECBS has been most helpful and instructive in his advise. He has helped manage our our gas and electric contracts for a few years now and we feel in safe hands. Based on my experience, I would recommend the company to others. His communication has been a cut above the rest.

30 de julho de 2025
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Resposta da ECBS

Thanks, Rob! We’re proud to have Declan on the team, and even prouder to have you as a long-term client.

Classificada 5 em 5 estrelas

Amazing service and really informative

Amazing service and really informative. The team are so helpful and make sure they help you first time.

Jonathan Colgan was very informative when explaining information.

Would highly recommend.

30 de julho de 2025
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Resposta da ECBS

Really appreciate that! Jonathan and the team work hard to get things right first time, thanks for noticing.

Classificada 5 em 5 estrelas

ECBS helped me understand & gave me the…

ECBS helped me understand & gave me the knowledge to make buisness decisions regarding our power needs for years to come.
Many thanks to Jonathan.
Thank you.

30 de julho de 2025
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Resposta da ECBS

Thank you, Kevin! That’s exactly what we’re here for, helping you make confident, informed decisions. Glad we could support you.

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