Citymain Administrators Ltd Opiniões 

Resposta da Citymain Administrators Ltd

24/03/2026

Hi Joanne,

We’re delighted to hear that Helen was able to help you update your policy for your new phone and that you found her friendly, helpful, and efficient. We pride ourselves on providing great service, so it’s wonderful to know this was reflected in your experience. We really appreciate your kind words and are always here if you need anything in the future!

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

17/03/2026

Thank you for taking the time to share your experience. We're delighted to hear that our team member made updating your details so easy and provided such friendly, clear support. It’s great to know the insurance transfer was completed smoothly for you. We really appreciate your kind words and are pleased to have made the process straightforward.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

17/03/2026

Hi Katrina,

Thank you for sharing such positive feedback. We're delighted to hear our team member was so helpful and delivered first‑class service. Providing this level of support is important to us, and it’s great to know it made a difference to your experience. If you need anything in the future, we're always here to help.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

Actualizada a 12/03/2026

Hi Billy,

Thank you for taking the time to share your feedback. We're really pleased to hear that your upgrade and insurance update were handled quickly and professionally. It’s great to know you had a smooth customer service experience. We appreciate your recommendation and are always here if you need anything in future.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

10/03/2026

Thank you for your lovely feedback. We’re really pleased to hear our team were able to quickly help you renew your policy over the phone, especially after the online option didn’t work as expected. We appreciate you taking the time to share your experience and we're glad we could make things easy for you. If you need anything else, we’re always here to help.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

9/03/2026

Hi Amy,

Thank you so much for your lovely feedback. We’re delighted to hear that Helen made such a positive impression and provided one of the best call experiences you’ve had in a long time. We’ll be sure to pass your comments on to her. If you need anything else, we’re always here to help.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

Actualizada a 9/03/2026

Thank you for your great feedback. We’re really pleased to hear you found our service competitive and the device‑swapping process straightforward. It’s great to know everything went smoothly for you. If you need any support in the future, we’re always happy to help.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

6/03/2026

Hey Ms Shelia Dowle,

Thank you for taking the time to share your kind feedback. We’re delighted to hear that Emma provided such helpful, patient and thorough support. We’ll make sure your lovely comments are passed on to her. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

6/03/2026

Hello Claire,

Call was answered quickly. The lady I spoke to was warm, polite and helpful.
She showed empathy for my situation and knowledge of the product

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

5/03/2026

Dear Mr Gelu Ilie,

Thank you for talking the time to leave your review.

We are sorry your recent claim was declined. To explain further, the underwriter of your Insurance2Go policy is strict in their Terms and Conditions and that the device being claimed for must be fitted with a functioning Sim card. Each claim is assessed fairly against the terms and conditions of the policy which may result in additional information being requested to validate the claim. As you did confirm that the device was not fitted with a Sim card at the time of the incident as required by your policy terms, we are confident that your claim was assessed fairly in line with the Terms and Conditions of your policy.

We hope you can appreciate that the terms and conditions have to be adhered too and when assessing any claim, the assessors apply fairness along with checking any claim circumstances and evidence against those terms and conditions.

All our reviews, good and bad are verified and genuine and we pride ourselves on reading and responding to all, as well as escalating and sharing customer feedback with the appropriate teams to ensure we are constantly learning and improving our processes and the service provided.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

4/03/2026

Hi Lisa,

Thank you for your wonderful feedback. We’re delighted to hear that our short waiting times and friendly team made your experience a positive one. It’s great to know our service met your expectations, and we appreciate you taking the time to share your thoughts. If you ever need anything in the future, we’re here to help.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

27/02/2026

Hi Jose,

Thank you for sharing your lovely feedback. We're so pleased to hear that Helen provided such friendly, clear and supportive service, and that she explained your policy details thoroughly. It’s great to know you felt understood and addressed by your preferred name. We truly appreciate you taking the time to leave this review and we’re delighted the experience met your expectations.

Kind regards

Hayley@insurance2go

Resposta da Citymain Administrators Ltd

25/02/2026

Hey Stephen,

Thank you for taking the time to share this wonderful feedback. We’re delighted to hear that Helen was able to make your policy updates straightforward and support you through moving to a 5‑device bundle. It’s great to know the process felt simple and well-handled. We truly appreciate your kind words and your continued trust in us. If you need anything else, we're always here to help.

Kind regards

Hayley@insurance2go

Resposta da Citymain Administrators Ltd

23/02/2026

Hey Paul,

Thank you so much for sharing your experience, Hayley. We’re delighted to hear that Helen provided such friendly and helpful support while guiding you through your policy change. It’s great to know you felt well looked after. If you ever need anything else, our team is always here to help.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

17/02/2026

Hi Louise,

Thank you so much for your wonderful feedback! We’re really pleased to hear that you found the process quick, easy, and full of suitable cover options. It’s great to know you’d choose us again for your phone insurance. If you ever need anything, we’re always here to help.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

Actualizada a 27/01/2026

Hi Sinead,

Thank you so much for taking the time to share your lovely review. We're delighted to hear that you had such a positive experience with Lisa. She truly is a valued member of our team, and it’s wonderful to know her friendly and helpful approach made all the difference for you.

While we’re glad you enjoy the convenience of doing things online, we completely agree — sometimes speaking with someone directly is the best way to feel supported, especially with more complicated queries.

We’ll be sure to pass your kind words on to Lisa. Thank you again for your feedback! If you ever need anything else, we’re always here to help. 🌟

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

22/01/2026

Hello Nora,

Thank you so much for taking the time to share such a detailed review. We’re delighted to hear that you consider us a great phone insurance company and that your experience across multiple devices, address changes, and several claims has been well managed. It’s wonderful to know that repairs were completed quickly and that replacement devices were sent promptly when needed.

We really appreciate your feedback about online functionality. We’re always working to improve our digital services, and insights like yours help us prioritise the features our customers value most.

Thank you again for your loyalty and trust — having both your phones insured with us truly means a lot. If there’s ever anything more we can do to support you, we’re here to help.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

14/01/2026

Hi Amanda,

Thank you for sharing your experience. We’re delighted to hear that James took such good care of you today. It’s wonderful to know you felt well looked after, and we truly appreciate your recommendation. Your feedback means a lot to the whole team.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

14/01/2026

Hey Hayley

Thank you for sharing your experience. We’re delighted to hear that changing your policy was quick and simple, and it’s great to know the price even reduced for you. Helen will be so pleased to hear your kind words — we’re glad she was able to help in such a friendly and supportive way. We really appreciate your feedback.

Kind regards

Hayley

Resposta da Citymain Administrators Ltd

14/01/2026

Hi Sarah,

Thank you for sharing such detailed feedback. We’re delighted to hear that your call was answered so quickly and that James handled everything in a friendly and professional way. It’s great to know the process of amending, cancelling, and setting up new policies felt completely hassle‑free. We also really appreciate your comments about your past claim experience — knowing you found it quick and efficient means a lot. Thank you for the recommendation and for your continued trust.

Kind regards

Hayley