Taurus Insurance Services Opiniões 

Utterly useless, when you come to make a claim they go out of their way to prevent you from doing so. They don’t even hide it. Their customer service is awful, their staff are rude and obnoxious and happily lie to you.

Water damaged my brand new camera on holiday.
Taurus claim website was easy to use, and responses were quick and timely.

I recently had to use Taurus Insurance Services and file a claim through their online portal (tiga.taurus.claims). While setting up the policy was easy enough, the actual claims process has been an absolute nightmare.What should have been a straightforward submission turned into a highly frustrating loop of delays, confusing requirements, and lack of clear communication. Trying to track the status or get a direct update leaves you feeling completely ignored. An insurance company is only as good as its claims handling when things go wrong, and right now, Taurus Insurance is failing to deliver. I would think twice before relying on them for your gadget or travel coverage needs.

I have ongoing claim with them and after providing almost 15 documents, they are still asking for emails thread and i should be checking on internet to provide a picture of how my lost bag with my gadgets look like. Please dont use

There was a fair amount of detail required in the initial submission and they did follow up asking for more, but they were quite clear in their instruction and I was never waiting more than a couple days for them to come back to me. Once approved, the phone was with me within two days so I really can't complain. Only slight caveat was that I had to pay a small charge to list my original device as lost with a public register and this was not reimbursed. But overall happy and would use again.

Had a thousand questions! Felt as tho I had done something wrong. Felt as tho I was being interrogated at one point but I suppose this is what they have to do. Once I gave all the correct info they paid me to replace my items. So we got there in the end. Happy 😆

Communication is poor. They want proofs of everything but they can’t say when my claim will be paid out, just left in limbo waiting

Such a quick insurance claim. 9 days in total from first starting the claim to receiving the
refund. If the claim is approved, you pay for the repair or new phone and Taurus refund you. Quite a few documents needed to start the claim but understandable.
Called customer service after submitting and agent was friendly, polite and helpful.

Very easy and quick to communicate with

Prompt service
Quick and fast

On a recent trip to Las Vegas i was pick pocketed whilst out walking on the strip. My keycard for the hotel was stolen ( warning DO NOT KEEP your keycard in the wallet provided by the hotel) the thief/thieves cleared our room of some expensive electronic gadgets. Hotel security and police attended and we were able to show them live tracking of our stolen items. Unfortunately they wouldn't try to find them and advised us not to try either.
Fortunately I had ticked and paid for gadget cover so I contacted LesiureGuard (my insurance company) and they gave me the Taurus link for the Gadget cover,
We sent in details of our claim on the 8th July.
On the 10th July I received my first response. Taurus : asked several questions about the circumstances, including did the police attend, was there any sign of forced entry etc. They finished with the line - Upon receipt of the documents, we will aim to approve your claim within 2 working days. Despite the 2 reports from police and hotel security Taurus said the claim probably wouldn't go through as there were no signs of forced entry. They asked me for screenshots of the Findmy ap, receipts for the items, the original boxes they came in along with serial numbers etc.
They told me the claim would take longer due to them being expensive items. (why would I take out extra insurance for cheap items?)
Despite the fact I'd sent the hotel security and police reports over 3 times they asked for further clarification as neither report mentioned my key being stolen.
on the 26th July Taurus emailed me with : 'Please also be advised that your policy excludes theft from accommodation where there is no evidence of forced entry. We are happy to consider your claim; however, you will need to provide evidence that your access card was stolen from you.'
We had to contact the LVPD and the Hotel to ask them to state that my keycard had been stolen in writing which of course they couldn't do. They could only bear witness to what they saw which was overwhelming evidence that someone had entered the room with a key which was no longer in my possession.
To keep this as brief as I can several emails were exchanged including a request to speak to a supervisor as we were not happy with the way the claim was being handled.
Eventually I was told the claim had been forwarded to a senior claims handler.
I was then informed that the claims were limited to £1000 per traveller and as the apple mac (£2500) and ear buds (£160) were in my name my settlement figure was £1000 and the iPad in my wifes name was valued at £364 giving a total settlement of £1364.
On Tuesday 18th August I received a payment of £1000.00 (note to self ... read the small print)
I emailed to ask for a clarification of the paymet and am still awaiting a reply. Thursday 20th August some 6 weeks later. But to be fair they have sent me 2 requests to rate their service. So here it is.

I am appreciative that the lost/ stolen iphone has been replaced. The process was laborious because the iphone account was unable to be accessed, therefore it was not easy to retrieve all the information required for the insurance company. I understand that the company has to be rigorous to verify claims. The lost iPhone appears to have been replaced with a reconditioned phone. Hopefully it will not have glitches. It took a week from approval of claim until receipt of replacement item.

Not Recommended! ⭐

Unfortunately, I’ve had a very disappointing experience with Swipe Gadget Insurance (Taurus Insurance Services Ltd).

I lost my device more than a week ago, and the claims process has been incredibly frustrating. Every couple of working days, they request a few documents, then take another 2–3 working days to review them, only to come back asking for another document. Why not request all the required documents in one email and save customers unnecessary delays?

I’ve now provided everything they’ve asked for, yet I’m still waiting for my claim to be approved. I’ve been without a device for over a week, and the whole process has been unnecessarily slow and stressful.

Unfortunately, this is the second bad experience I’ve had with this company, and it has completely damaged my trust in them.

If you’re happy to wait a long time without your device while your claim is being processed, then maybe they’re for you. Otherwise, I’d strongly recommend looking elsewhere.

Not recommended!

I lost my AirPods while travelling abroad and the claims process was really straightforward. I simply explained what had happened and provided proof of purchase. My claim was approved and the money was paid within a week. A quick, easy and stress-free experience.

Daughter had phone stolen at a festival.. super easy to claim as long as you have all the documents to hand . Claim processed within 48 hours and replacement phone arrived next working day 9:30am. One tip for Taurus: checklist of all the documents required in the event of a claim would be great when taking out a policy and also a list of the actions to take in the event of loss/theft as there were more things than I fully appreciated.

My phone screen borke on holiday , and i was have to get it fix from my own pocket . But ones i put a claim true by 4 day the money was trasfered to my bank account .very pleased with the service !

Bought insurance for my son and paid extra for gadget insurance . He forgot to and he was at airport so bought it for him. He lost his AirPods day before he flew back. It was a long weekend break. Claim turned down because insurance was not bought while he was at his primary address. This is in one line of 38 page policy document but no where to be seen when you are buying a policy. These were only AirPods but could you imagine if someone was seriously injured or killed and insurance said that they would not help because was not bought when you were at home. There is no question asking if you are at your primary address when you purchased insurance and since it allows you buy the insurance on the day of travel there must be many similar cases. It allows you buy insurance on day of travel. I would even question whether the insurance was miss sold as my son effectively wasn’t insured. I would be very wary of buying insurance with them.
The original insurance was bought through Tesco so have also contacted them but waiting for reply.

Has been 3weeks since I filed a claim.

Have provided all receipts, documents required etc

Some emails sent take a while to acknowledge receipt, or no reply whatsoever, or you ask them a question or for an answer for something & they reply back with something completely different

Can’t give a full timeframe from the start of claim to the outcome etc as I’m still waiting, so once the claims process has come to an end I will update this review

Not happy with the very slow response via emails, or the lack of response. You send emails and they get ignored.

The only person I’ve dealt with and heard from properly was a lady who called to run through the incident and she was very helpful and polite. Other than that, there’s no reply to any emails, if there is, it’s nothing to do with what you’ve asked.

I wouldn’t recommend due to the emails being totally ignored/replied back to very late with the incorrect information.

Not happy at all. It’s very draining and stressful to not know what’s happening and to not have the outcome.