Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experie... Ver mais
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A really really good phone/ iPad tech insurance. They are really competitively priced for your device, they explain everything thoughtfully & patiently. As soon as you speak to them your cover arrives... Ver mais
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I had a truly wonderful experience with Insurance2go setting up monthly insurance for my grandchild's iPhone today. Lisa was absolutely fabulous, patient, and very helpful as she took me line-by-line... Ver mais
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i was tranfering insurance from my old phone to my new one. emma was very helpfull explained the policy very clearly. the amount and the cover i was recieving. double checked all the details to ma... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Informações de contacto
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Reino Unido
- www.eclaimcity.co.uk
4,8
Excelente
466 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have been with Insurance2go for many…
I have been with Insurance2go for many years and today I had to claim for the first time after an accident, however there was some issues with my account (from my side) and the gentleman Greg who I’ve spoken to went above and beyond to make sure everything is ok and he didn’t have to. He was incredible and very sympathetic towards my situation and i am forever grateful. I just wanted to thank him again here for doing a great job and I greatly appreciate what he did for me. I totally recommend insurance2go.
6 de março de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hey Arash,
Thank you so much for sharing your positive experience with Insurance2go! We're thrilled to hear that Greg was able to assist you so effectively during your claim process. It's wonderful to know that he went above and beyond to ensure everything was sorted out, especially given the issues with your account. Your kind words and recommendation mean a lot to us, and we'll be sure to pass along your gratitude to Greg. We're here to help whenever you need us, and we truly appreciate your continued trust in Insurance2go.
Kind regards
Hayley
CityMain: Insurance2Go. Amazing Customer Service.
Insurance2Go, under CityMain...
Exceptional customer service from James. 13 minutes to setup a new policy/policy modification, confirm all my account details were correct, pay to cover the upcoming DD payment: And then the call was over... He is a Legend! Perfect.
27 de fevereiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Thank you for sharing your experience with Insurance2Go under CityMain! We're delighted to hear about the exceptional customer service you received from James. It's great to know that he was able to efficiently set up your new policy, confirm your account details, and handle the payment in just 13 minutes. We'll be sure to pass on your kind words to James – he truly is a legend! If you need any further assistance, please don't hesitate to reach out. 😊
Kind regards
Hayley
Greg was fab- sorted out changing my…
Greg was fab- sorted out changing my policy for me speedily and got me a cheaper deal!
19 de fevereiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Thank you for sharing your experience! We're delighted to hear that Greg was able to assist you efficiently and help you find a better deal. We'll make sure to pass on your kind words to him. If you need any further assistance, please don't hesitate to reach out. We're always here to help! 😊💼
Kind regards
Hayley
Responsive customer service
Incredible customer service and sorted my query with ease. Kara was very responsive and helpful!
15 de fevereiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an incredible experience with our customer service. Kara will be delighted to know that she was able to assist you effectively and promptly. If you have any other questions or need further assistance, please don't hesitate to reach out! 😊
Kind regards
Hayley
Very helpful.
Spoke with Cara. Very professional and helpful. Well done!
14 de fevereiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Dear Andrew,
Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that Cara was able to assist you in a professional and helpful manner.
We strive to provide excellent service, and it's wonderful to know that Cara exemplified these values. Your feedback will certainly be shared with her and the rest of our team.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Best regards,
Hayley
I spoke to someone on the team called…
I spoke to someone on the team called George a couple of times, he was a really lovely guy, talked me through everything I needed to know and he was very helpful in a very stressful situation!
If you get George on the phone, you’ll be well looked after! Great company 10/10, I would highly recommend.
11 de fevereiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Thank you for sharing your experience! We're delighted to hear that George was able to assist you so effectively during a stressful situation. It's wonderful to know that he provided you with all the information you needed and was so helpful. Your recommendation means a lot to us, and we're thrilled to have earned your 10/10 rating. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley
Extremely efficient service at a very…
Extremely efficient service at a very difficult time, theft of phone. They answer promptly, have been very polite and helpful. I just wish all customer services could be this prompt and polite.
3 de fevereiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hey Sylvia,
Thank you for your kind words! We're sorry to hear about the theft of your phone, but we're glad we could assist you during this difficult time. It's wonderful to know that our team was prompt, polite, and helpful. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley
This company is a scam
I bought insurance for my phone with this company. I lost my phone in the train in the first month of purchasing insurance, I provided many documents to prove that I tried to contact TFL/Police to get my phone back. They asked for many more documents including bank statements from the same day. Moving on 3 months later, the case is still on going and they are still trying to validate the claim and requesting for more documents. It’s been 3 months and I have no update and have been paying the monthly premium. This has been the worst experience as a customer for insuring a product and will not recommend this to anyone as it is just a waste of money. I am now going to have to buy a new phone and also cover the direct debit monthly payments I have paid so far.
31 de janeiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Dear Saran,
Thank you for taking the time to leave your review. We appreciate the opportunity to review your claim.
Given the recent inception of your policy, we are required to conduct a detailed investigation into any loss or theft on behalf of the underwriter. This is a standard procedure to ensure all claims meet the policy's Terms & Conditions.
We understand that the information requested may seem extensive, and we apologise for any inconvenience this may cause. However, providing the necessary information is essential for us to proceed with your claim. We appreciate your understanding and cooperation in this matter.
Kind regards
Hayley
Great Service all round
I have been with Citymain insurance for a few years now. On the occasion I did damage my phone it was replaced with a brand new one with no issues at all. I have just upgraded my phone so emailed the changes. I had a call shortly after to gather some details and confirm the changes. The premium remains at the same price. Great service all round. Many thanks.
23 de janeiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Danny,
Thank you for sharing your positive experience with Citymain insurance! We're delighted to hear that your phone replacement process was smooth and hassle-free. It's great to know that our team was able to assist you promptly with your recent upgrade and that your premium remains unchanged. We strive to provide excellent service to all our customers, and your feedback is truly appreciated. Many thanks for your continued trust and support!
Kind regards
Hayley
Customer service was excellent made…
Customer service was excellent made sure that my need was completed.
13 de janeiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Stephen,
Thank you for your kind words! We're thrilled to hear that our customer service team was able to meet your needs and ensure your satisfaction. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further needs or questions, please don't hesitate to reach out. We're here to help!
Kind regards
Hayley
Spoke with Lisa in the CS team this…
Spoke with Lisa in the CS team this morning, she assisted me in updating my policy. The update was super quick, Lisa was really knowledgeable and very friendly. It was a pleasure to liaise with her, would highly recommend.
14 de janeiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Lucy,
Thank you for sharing your experience! We're thrilled to hear that Lisa was able to assist you with updating your policy quickly and efficiently. It's wonderful to know that she was knowledgeable and friendly, making your interaction a pleasure. We'll ensure she receives the recognition she deserves for her excellent service. If you need any further assistance or have any other requests, please don't hesitate to reach out. Your recommendation means a lot to us! 😊
Kind regards
Hayley
Just the nicest staff
Just the nicest staff. After many years of covering my children's phones from secondary school through university I can't recommend this company more. Always competitive and always good service.
7 de janeiro de 2025
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Graeme,
Thank you for your feedback! We're delighted to hear that you found the process very easy. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley
Resposta da Citymain Administrators Ltd
Thank you for your feedback! We're glad to hear that you found our service good. If there's anything more we can do to assist you, please let us know. Your satisfaction is important to us! 😊
Kind regards
Hayley
Super helpful and really reasonably…
Super helpful and really reasonably priced.
2 de dezembro de 2024
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Sarah,
Thank you for your kind words! We're thrilled to hear that you found our service both helpful and reasonably priced. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority! 😊
Kind regards
Hayley
Super helpful and patient!
2 de dezembro de 2024
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Daphne,
Thank you for your kind words! We're thrilled to hear that you found our service helpful and patient. Your feedback is greatly appreciated and motivates us to continue providing the best support possible. If you have any more questions or need further assistance, please don't hesitate to reach out. Have a wonderful day! 😊
Kind regards
Hayley@Insurance2Go
Great Experience
I spoke to Lisa and she was very helpful in assisting me with an old policy for a phone I no longer have.
My current phone is still insured and I will have no hesitations ringing up if I have any problems
2 de dezembro de 2024
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Laura,
Thank you for your feedback! We're delighted to hear that Lisa was able to assist you with your old policy. It's great to know that your current phone is still insured and that you feel confident reaching out to us if you encounter any issues. We're always here to help!
Kind regards
Hayley
Excellent insurance company
I have been very impressed with 'Insurance To Go'. I always get through to a very helpful and polite person (today Stuart was exemplary). The insurance policies are comprehensive, well explained and reasonably priced. I highly recommend.
27 de novembro de 2024
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Julie,
Thank you very much for leaving your feedback. Stuart was thrilled to receive such a nice review.
Our goal is to provide efficient and helpful service to all of our customers and it's great to hear your expectations have been met.
Kind regards,
Andrea
Excellent speedy service
Excellent speedy service. Had my phone back with 2 days.
The customer care team on the phone were really friendly and helpful!
5 de novembro de 2024
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Grace,
Thank you for taking the time to leave your feedback.
We understand how inconvenient these situations can be and strive for the quickest turnaround possible at all times, so it's great to hear you got your phone back within 2 days.
Kind regards,
Andrea
I had a great experience with City…
I had a great experience with City Main.
Claim was approved, as with all these things uploading all the info required first time really helps.
Reasonably quick replies via their online platform when additional details were required.
20 de setembro de 2024
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Jacqueline,
Thank you for your wonderful feedback. It’s great to hear that you found our online automated claims platform useful. If you have any further comments, or any suggestions, I would be happy to hear them. Your feedback is invaluable!
Kind Regards,
Leone
Lovely advisor today named Lisa really…
Lovely advisor today named Lisa really helped me with my query and helped me to fill out a claim. Great service and a diamond for customer service which is becoming increasingly rare these days! Well done citymin admin!
*edit* I am yet to receive an email from you though regarding my claim.
20 de novembro de 2024
Opinião espontânea
Resposta da Citymain Administrators Ltd
Hi Angelique,
I am pleased to hear that Lisa was able to help you make a claim with us and answer your queries. We strive to provide efficient and helpful service to all of our customers and I am glad to know your expectations have been met. Please be assured your kind comments have been passed on. 😊
If you need any further assistance, please do not hesitate to reach out.
Kind Regards,
Leone
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