edel-optics.co.uk Opiniões 

6386
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Received parcel however the glasses themselves were missing, I contacted them straight away 2 weeks ago and they still haven't provided a solution, I'd like a refund ASAP please They've refunded me... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... Ver mais

Classificada 3 em 5 estrelas

Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... Ver mais

Classificada 5 em 5 estrelas

Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.

Informações sobre a empresa

  1. Loja de óculos de sol
  2. também em
  3. Fornecedor de lentes de contacto
  4. Grossista de óculos

Escrito pela empresa

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

6 mil opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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3,3

Todas as opiniões

(6386)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic Service from Edel-Optics

I’ve ordered several times from Edel-Optics in the past few years, and I am extremely happy with their Service. Very fast delivery, fantastic prices, no additional taxes or delayes (I am based in London, shipment is from Hamburg). This is my No 1 site when it’s about sunglasses. A huge THANK YOU! Bravo!

28 de março de 2025
Classificada 5 em 5 estrelas

My Tom Ford sunglasses arrived today!!

My Tom Ford sunglasses arrived today! Bit of a wait, but I was made aware of the delay and they arrived just in time for sunny weather. The sunglasses are just what I wanted. Beautiful and very stylish. Parcel was packed very well, and I received extra cleaning box, thank you!
It’s second time I’ve ordered from edel-optics and I definitely not the last.
Very happy- thank you.

4 de março de 2025
Classificada 3 em 5 estrelas

I like the frames I ordered but…

I like the frames I ordered but couldn’t understand why it took 7 weeks. Apart from that the worst part was waiting for UPS to deliver. Completely frustrating. It took 3 days for them to deliver. Each day I was told it was out for delivery then I was told it was delayed. No reason given. Dislike the service from UPS.

13 de fevereiro de 2025
logótipo da edel-optics.co.uk

Resposta da edel-optics.co.uk

Hello KK

Thank you for your feedback. We completely understand your frustration regarding the long wait. We truly appreciate your patience,
The reason for the delay is that the glasses you ordered were not in stock at the time of purchase. We had to order them directly from the manufacturer, but unfortunately, that specific model was still in production, which extended the delivery time.
As for the UPS delivery issues, we’re very sorry to hear about your experience. We rely on our shipping partners to deliver on time, and it’s frustrating when delays happen without explanation. We will share your feedback with UPS to help improve their service.
Best regards
Edel-Optics Team

Classificada 1 em 5 estrelas

Ik had vorig jaar een bril besteld

Ik had vorig jaar een bril besteld, nooit gekregen en ook mijn geld niet terug gekregen... ze beroepen zich achter hun faillissement totaal geen coulant bedrijf.. oplichters zijn het. MENSEN UITKIJKEN VOORDAT ZE WEER FAILLIET GAAN...

1 de fevereiro de 2025
Opinião espontânea
logótipo da edel-optics.co.uk

Resposta da edel-optics.co.uk

Hallo Cees van Eekeren 

We begrijpen dat dit een vervelende situatie is geweest en bieden onze oprechte excuses aan voor het ongemak.
Ons faillissement is op 23.02.2024 officieel gemeld. Helaas kunnen wij geen invloed meer uitoefenen op bestellingen of terugbetalingen van vóór die datum.
In de tussentijd hebben we een doorstart gemaakt en werken we nu samen met twee opticiens: Bode en Rottler. Hierdoor kunnen we weer alles leveren. In het geval van een retourzending krijgen klanten gewoon hun geld terug.
Met vriendelijke groeten,
Edel-Optics team

Classificada 5 em 5 estrelas

Great service

Great service, fast delivery and an exceptional price. Have bought from before that's why I returned and will certainly be using again

1 de fevereiro de 2025
Classificada 5 em 5 estrelas

Great service and price

I needed some replacement frames for my existing glasses which I had broken and couldn't get locally. Edel Optics had what I needed and I received them 3 1/2 working days after ordering them and they were perfect. Great service and a great price

30 de janeiro de 2025
Opinião espontânea

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