Received parcel however the glasses themselves were missing, I contacted them straight away 2 weeks ago and they still haven't provided a solution, I'd like a refund ASAP please They've refunded me... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Received parcel however the glasses themselves were missing, I contacted them straight away 2 weeks ago and they still haven't provided a solution, I'd like a refund ASAP please They've refunded me... Ver mais
A empresa respondeu
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... Ver mais
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... Ver mais
Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Nobistor 16, 22767, Hamburg, Alemanha
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Fantastic company. Wide range of designer glasses. Good customer service and easy returns.
Fantastic service, great product and quick delivery. Will definitely use again.
I have used edel optics a few times now. Always a good deal and delivery is always as scheduled.
Highly recommend them.
I’ve ordered several times from Edel-Optics in the past few years, and I am extremely happy with their Service. Very fast delivery, fantastic prices, no additional taxes or delayes (I am based in London, shipment is from Hamburg). This is my No 1 site when it’s about sunglasses. A huge THANK YOU! Bravo!
Great service from order to receiving my son’s sunglasses.
Really happy! Would recommend to all.
Very quick delivery to the UK, great sunglasses, great price.
This virtual fitting was so accurate! I bought the best glasses ever! I am very happy with the service and the purchase
My Tom Ford sunglasses arrived today! Bit of a wait, but I was made aware of the delay and they arrived just in time for sunny weather. The sunglasses are just what I wanted. Beautiful and very stylish. Parcel was packed very well, and I received extra cleaning box, thank you!
It’s second time I’ve ordered from edel-optics and I definitely not the last.
Very happy- thank you.
Fast delivery great service and most of all really pleased with my sunglasses
My purchase of Ray Ban sunglasses arrived on time and were perfect. Great value and no probs with a recco for this company, Thanks. Pat
Fast service and great response time from support
If they have the glasses in stock they ship quickly
Had the exact brand size and colour frames I was looking for, and the best price too.
Order was quickly dispatched and delivered within 3 working days.
Arrived ahead of anticipated delivery date and goods as described.
I like the frames I ordered but couldn’t understand why it took 7 weeks. Apart from that the worst part was waiting for UPS to deliver. Completely frustrating. It took 3 days for them to deliver. Each day I was told it was out for delivery then I was told it was delayed. No reason given. Dislike the service from UPS.

Resposta da edel-optics.co.uk
Ik had vorig jaar een bril besteld, nooit gekregen en ook mijn geld niet terug gekregen... ze beroepen zich achter hun faillissement totaal geen coulant bedrijf.. oplichters zijn het. MENSEN UITKIJKEN VOORDAT ZE WEER FAILLIET GAAN...

Resposta da edel-optics.co.uk
Great service, fast delivery and an exceptional price. Have bought from before that's why I returned and will certainly be using again
I needed some replacement frames for my existing glasses which I had broken and couldn't get locally. Edel Optics had what I needed and I received them 3 1/2 working days after ordering them and they were perfect. Great service and a great price
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