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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Απατεώνες παρήγγειλα γυαλιά ic berlin τα πλήρωσα 415.Euro Και άνοιξα το κουτί από την κούριερ και μέσα στο κουτί είχε μόνο τη θήκη και το μαντηλάκι η κούριερ αποζημίωσε την edel optics και η edel opti... Ver mais

Classificada 1 em 5 estrelas

Omöjligt att få tag i någon support och svarar inte på mejl. Står att jag fått min beställning godkänd men inte fått någon bekräftelse på mejlen heller. Aningen oroväckande att det står på sidan att j... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm very happy with my purchase. 1. Super fast shipping. 2. The price beats everyone! 3. Communication through email from purchase to delivery, this was really nice when your online shopping at this p... Ver mais

Classificada 1 em 5 estrelas

I ordered Tom Ford FT1089 sunglasses and received a completely wrong case — way too small. After multiple emails explaining the issue, all they offered was: return everything and wait weeks f... Ver mais

Informações sobre a empresa

  1. Loja de óculos de sol
  2. Loja de roupa
  3. Fornecedor de lentes de contacto
  4. Grossista de óculos

Escrito pela empresa

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Informações de contacto

2,0

Mau

TrustScore: 2 em 5

792 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 6% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I'm very happy with my purchase

I'm very happy with my purchase. 1. Super fast shipping. 2. The price beats everyone! 3. Communication through email from purchase to delivery, this was really nice when your online shopping at this price point. 4. Authentic, I looked up the model number, my Gucci shades checked out there, then did a full inspection with all inspection checkpoints, my Gucci sunglasses passed with flying colors. I'll definitely be purchasing from edel-optics.com again! Thank you!

9 de junho de 2021
Classificada 5 em 5 estrelas

Website Bad, Card Processing Worse, Product Great

Honestly the website is pretty bad, my credit card company thought it was fraud when I went to check out, and then the sunglasses showed up at my house from Hamburg, Germany in 2 days. So, I guess it’s fine, but they should really fix their sketchy website.

6 de junho de 2021
Classificada 5 em 5 estrelas

Great Experience

Easy order and saved $250 over the ones in the department store. Wearing them
3 days later and they were exactly as I expected. Great experience!

4 de junho de 2021
Classificada 1 em 5 estrelas

Still waiting for my delivery…

Still waiting for my delivery impossible to get in touch with. All I’ve had is an email confirming my order & nothing else. Started a dispute on PayPal

4 de junho de 2021
Opinião espontânea
logótipo da edel-optics.com

Resposta da edel-optics.com

Dear Joanne,

Thank you for your review. We are sorry you weren't able to get in touch with us immediately. Your item has now been delivered and we hope you enjoy it. Thanks again for shopping with us!

Kind regards,

Your Edel-Optics Team

Classificada 5 em 5 estrelas

Perfekt

Jeg fik min ordre allerede 2 dage efter bestilling, og de lever 110% op til mine forventninger! Bestemt ikke sidste gang jeg handler her.

26 de maio de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

customer service is not working

customer service is not working, I have called several times, I have required them to call me, send emails and no one responds.

26 de maio de 2021
logótipo da edel-optics.com

Resposta da edel-optics.com

Dear Sara,

Thank you for your review. We are sorry you weren't able to get in touch with us immediately but our customer service has now been in contact with you. It seems you decided to keep your glasses and we hope you are happy with them. Thanks again for shopping with us.

Kind regards,

Your Edel-Optics Team

Classificada 5 em 5 estrelas

I am a buyer from Seattle

I am a buyer from Seattle, USA.
So first of all shipping was super fast, 3 days via UPS from Hamburg to Seattle. Extremely fast.
Then after, product is genuine and high quality.
I really recommend this seller for everybody.

14 de maio de 2021
Classificada 1 em 5 estrelas

I have tried 5 times, order won't go through

I have tried 5 times to order glasses, but my order won't go through or the processing freezes. I'm paying by credit card, maybe that's the issue?
There is no place on the site to email customer service.
Great prices if you can actually get the items.
I give up.

10 de maio de 2021
Opinião espontânea
logótipo da edel-optics.com

Resposta da edel-optics.com

Dear customer,

Thank you for your review. We are sorry you weren't able to get in touch with us. It seems like there was a problem. You could try a different browser or payment method if the payment won't go through. Or our email address can be found under "Imprint" as linked in the footer.

Kind regards,

Your Edel-Optics Team

Classificada 1 em 5 estrelas

Avoid...you have been warned!

I purchased from edel-optics and had to send back the glasses as they didn't look like advertised. Sent back using UPS and they received 5 days ago. So I've emailed them and tried to phone them twice but no one has replied. I'm now going back to paypal to force them to pay back my money! AVOID!!! at all costs.

28 de abril de 2021
Opinião espontânea
logótipo da edel-optics.com

Resposta da edel-optics.com

Dear Lumiya,

Thank you for your review. We are sorry you couldn't get in touch with us immediately. We have now refunded you the amount of your returned item. Thanks again for shopping with us.

Kind regards,

Your Edel-Optics Team

Classificada 5 em 5 estrelas

Im very satisfied with the service

Im very satisfied with the service, the products and the price you guys provide. I was shocked to see how fast you guys delivered the product, great job!! I will definitely buy from you again

22 de abril de 2021
Classificada 1 em 5 estrelas

Absolute shambles...

Absolute shambles...

Bought a pair of prada sunglasses that were faulty. Despite having a 24 month warranty they would only offer a refund citing brexit as the cause.

The glasses were returned to them but now they completely ignore my emails when I ask where my refund is.

Avoid this company at all cost

17 de abril de 2021
Opinião espontânea
logótipo da edel-optics.com

Resposta da edel-optics.com

Dear customer,
Thank you for your review. It is extremely important to us to help us optimise our services. We are really sorry you had this experience and couldn't get in touch with us. We had been experiencing a busy time, but you have now been refunded. Thank you for your patience and for shopping with us. We hope you will give us another chance to show our usually excellent services.
Kind regards,
Your Edel-Optics Team

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