Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Απατεώνες παρήγγειλα γυαλιά ic berlin τα πλήρωσα 415.Euro Και άνοιξα το κουτί από την κούριερ και μέσα στο κουτί είχε μόνο τη θήκη και το μαντηλάκι η κούριερ αποζημίωσε την edel optics και η edel opti... Ver mais

Classificada 1 em 5 estrelas

Omöjligt att få tag i någon support och svarar inte på mejl. Står att jag fått min beställning godkänd men inte fått någon bekräftelse på mejlen heller. Aningen oroväckande att det står på sidan att j... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm very happy with my purchase. 1. Super fast shipping. 2. The price beats everyone! 3. Communication through email from purchase to delivery, this was really nice when your online shopping at this p... Ver mais

Classificada 1 em 5 estrelas

I ordered Tom Ford FT1089 sunglasses and received a completely wrong case — way too small. After multiple emails explaining the issue, all they offered was: return everything and wait weeks f... Ver mais

Informações sobre a empresa

  1. Loja de óculos de sol
  2. Loja de roupa
  3. Fornecedor de lentes de contacto
  4. Grossista de óculos

Escrito pela empresa

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Informações de contacto

2,0

Mau

TrustScore: 2 em 5

792 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 6% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great company and product!

I totally recommend this company for following reasons; very fast delivery, product shows exactly as on the website of the company, very professional and quick in customer inquires. If item needs to be returned company has sent out a very detailed email what to do step by step including a free return label. I highly recommended this company!

12 de julho de 2021
Classificada 5 em 5 estrelas

Great experience

I have been so happy with this purchasing experience that I decided to write a review. Right from the point of placing the order, they kept me informed with timely emails about my order having gone through, having been accepted, the expected shipment date, start of shipment, imminent arrival, and finally the notification of delivery. The item was what I ordered. Great experience.

2 de julho de 2021
Classificada 5 em 5 estrelas

Great selection

Great selection, AWESOME Price. And lastly, delivery in 2 days... Definitely considering buying my future glasses from you guys next year.

1 de julho de 2021
Classificada 4 em 5 estrelas

Ottimo sito con prezzi veramente…

Ottimo sito con prezzi veramente eccezzionali. Nel mio caso gli occhiali sono arrivato dopo circa 8 giorni(con lenti graduate) con scatola e cartellino di autenticità. Non dó la quinta stella perchè il sito sarebbe da migliorare,la navigazione non è il massimo

19 de junho de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Ordered Fendi sunglasses that are from…

Ordered Fendi sunglasses that are from a past season and no longer widely available in the US at a much higher cost, I ordered on Tuesday and received on Friday, super fast service especially since the glasses are coming from Germany. Incredible prices these are authentic and brand new. I would have given 5 stars but had issues when paying, payment would not go though until I paid via PayPal. I then read several reviews and became a bit trouble as someone said they received two pairs because they also had issues at check out, Thank God this did not ocurre to me, I would not want to go though the dispute process. I didn't have to contact customer service. Very excited with my new sunglasses! Thank you edel-optics for having competitive prices

18 de junho de 2021
Classificada 1 em 5 estrelas

Non-responsive and inflexible returns policy

I would not recommend this company. They don't send you a form for returns but state that if you don't have a printer "please contact us by e-mail and we will send you your return label by post." As I don't have a printer, I have emailed them twice asking for this return label and called up twice but have had no response. They also don't give you a refund if your item reaches them after 14 days since delivery, but I've spent nearly a week waiting for them to send me the returns slip with no response. I'm really worried I won't be able to get my £83 refunded now even though I contacted them within a week of delivery to try to arrange the return.

18 de junho de 2021
Opinião espontânea
logótipo da edel-optics.com

Resposta da edel-optics.com

Dear Jessie,

Thank you for your review. We are sorry you couldn't get in touch with us immediately. We sent you the return label by post, your order has been returned and we have refunded you the amount. Thanks again for shopping with us.

Kind regards,

Your Edel-Optics Team

Classificada 5 em 5 estrelas

best website ever

best website ever, fast shipping didn’t expect it to come today after 4 days of purchasing it. now i know where to find from now on, i’m going to be telling all my people to shop with you guys.
Thank you!

14 de junho de 2021
Classificada 5 em 5 estrelas

Was very pleased to find a model that…

Was very pleased to find a model that is no longer made. Shopping was easy, products showed measurements to accuracy, and photos too. Shopping was easy, checkout was easy and shipping was fast. Got exactly what I wanted and the glasses were in a protective case. Thank you.

11 de junho de 2021
Classificada 1 em 5 estrelas

Received wrong color /Wrong model Number/possible bait and switch

After reading the bad reviews ,i now feel ive fallen victim to.I ordered a Specific pair of gucci sunglasses ,the model number written on invoice and in email .But when I got my package I got the wrong color and model delivered to me.Almost like a bait and switch ,I tried sending an email but it tells me the edel optics email folder is full ..

9 de junho de 2021
Opinião espontânea
logótipo da edel-optics.com

Resposta da edel-optics.com

Dear customer,

Thank you for your review. We are sorry you had this experience and couldn't get in touch with us immediately. We sent you a return label already, please check your spam folder if you can't find it. Then you can return the wrong glasses and we will send the correct ones.

Kind regards,

Your Edel-Optics Team

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