Avoid. Firstly another company with a .ie domain name but based in Germany - misleading and dishonest. I placed an order for sunglasses which advised 2 day delivery. Edel-Optics Germany use those clow... Ver mais
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Leia as opiniões dos outros
Decent deal if you’re patient Bought the Ray-Ban RB3928 for €136 — great price. Pros: • Genuine Ray-Ban sunglasses with good quality and perfect fit. • Support was polite and tried to fix th... Ver mais
Bought a pair off Prada sunglasses honestly there quality arrived well packaged in original case.Delivery is a bit long but i didn’t mind the wait some great deals to be had so will definitely be buyi... Ver mais
Good experience ordering etc…delivery was quick too but unfortunately when I opened the really damaged box, the sunglasses were missing. I emailed edel optics immediately and raises the issue with Pay... Ver mais
Informações sobre a empresa
Escrito pela empresa
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Informações de contacto
Nobistor 16, 22767, Hamburg, Alemanha
- +35 31 4372383
- info@edel-optics.ie
- www.edel-optics.ie
3,6
Aceitável
164 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Placed an order on the 8th of april…
Placed an order on the 8th of april 2022 had a bit of contact with this company and now we can not get hold of them to see where our item is. We have sent numerous emails with no reply and also can’t get hold of a customer service representative over the phone either now. A little concerned as this item was a birthday present and now I have a very disappointed daughter. E-GB22-3451755
18 de abril de 2022
Opinião espontânea
Resposta da edel-optics.ie
Dear Louise,
Thank you for your review. We're very sorry you couldn't get in touch with us immediately. Your order has now been delivered. We hope your daughter likes the glasses. Thanks again for shopping with us.
Best regards,
Your Edel-Optics Team
Update:
Your item has been delivered. We hope you like it. Thanks for your patience and for shopping with us.
Kind regards,
Your Edel-Optics Team
Amazing
Amazing, top quality sun glasses, carefully packaged and delivered, on time, I will order again and highly recommended 👍
13 de abril de 2022
Good price but dreadful customer service
Very good price and delivery was prompt. However, I was unsure about the size of the lens and I emailed support to see what my options were for a return for the larger lens. Unfortunately I have to report that the email was unanswered. In the end I just decided to stick with the glasses I originally ordered. So good price and delivery but appalling customer service. This is a pity as I could not in all conscience recommend this site to a friend.
Note: following reply from seller. Regardless of how busy you are it is common courtesy to reply and acknowledge an email, in fact it is inexcusable for an online retailer to use this excuse.
9 de abril de 2022
Resposta da edel-optics.ie
Dear Aengus,
Thank you very much for your feedback. We are very sorry you had this experience and got this impression of us. We are currently experiencing a busy time and even though our responses are delayed, we always get back to our customers. You are very welcome to return the glasses using our free returns label within 30 days. You can also request this on our website: https://www.edel-optics.co.uk/help.html
Let us know if you still want to return or if you need any other help.
Kind regards,
Your Edel-Optics Team
Replacement needed
My glasses came damaged. Packaging and all was good and they came quite fast. Unfortunately I needed to return them and I'll be expecting a replacement.
5 de abril de 2022
Resposta da edel-optics.ie
Dear Ricardo,
Thank you for your feedback. We are very sorry your glasses arrived broken. This shouldn't have happened and we are sorry it was your first impression of us. We have sent you a replacement, which is on it's way right now. We hope you like your glasses when they finally arrive!
Thanks again for shopping with us.
Kind regards,
Your Edel-Optics Team
Pros and Cons
Great product offering and reasonable prices with good delivery. My glasses however were completely different to the online images due to illumination of the product which made them appear much lighter and transparent. All in all I was not happy.
29 de março de 2022
Resposta da edel-optics.ie
Dear Kieran,
Thank you for your feedback. We are sorry the glasses are not as hoped. You had the option to return the sunglasses if you didn't like them.
Kind regards,
Your Edel-Optics Team
Bought pair of Prada sunglasses for my…
Bought pair of Prada sunglasses for my wife. They were genuine and in perfect condition. Paid extra for next day delivery and to my surprise were delivered next day. Would but again.
15 de março de 2022
My glasses frames are perfect
My glasses frames are perfect. They arrived very quickly and they are very good quality. Ordering was easy.
1 de março de 2022
Everything about this transaction was…
Everything about this transaction was excellent. Price, shipping time etc all great. The product itself was exactly as expected.
26 de fevereiro de 2022
Good value
Good value, quick delivery and quick refund. I had to take 1 star off because I emailed customer service re my return and nobody replied 😏
23 de fevereiro de 2022
Terrible & Worrying Experience! Avoid!
Ordered £300 glasses on 10th February, and apparently still awaiting receipt of goods what ever that means, no further correspondence or update or explanation from company and still not answering any UK calls or emails. Avoid at all cost! I’m about to contact PayPal and open a case against this company! Order No: E-GB22-3359815
UPDATE: 17/03/2022
I have finally received a full refund as of 11/03/2022
Any UK customer wishing to contact Edel-Optics Uk or I.E, should use their Facebook page and contact via messenger! That was the only way I managed to make any viable contact with this company, they replied within hours and having done so, my issues were resolved eventually with a full refund.
21 de fevereiro de 2022
Opinião espontânea
Resposta da edel-optics.ie
Dear customer,
Thank you for your review and update. We are sorry you couldn't get in touch with us immediately. We are currently in a busy time and responses are taking 1-2 weeks longer than usual, but rest assured we will always get back to you. We are happy you got your refund. Thanks again for shopping with us.
Kind regards,
Your Edel-Optics Team
Quick postage and item exactly as…
Quick postage and item exactly as described. Best price online. What else needs to be added? Full recommendation.
17 de fevereiro de 2022
Very good value,fast delivery
15 de fevereiro de 2022
Great quick service will buy again
14 de fevereiro de 2022
Good pricing on all frames.Good service…
Good pricing on all frames.Good service and communication.Fast delivery would highly recommend.
31 de janeiro de 2022
No customer service
There is an issue with my order NO. E-IE21-3198951, I ordered 2 pairs of sunglasses and got just one and even the one I got I want to return. But as I read the previous comments, no customer service and way too many problems with deliveries. Avoid this website!
Update: so I got response 2 weeks back, they sent me the missing pair which I said I don't want anymore and want to return both. I got an answer to print their return label, which I did. Of course I did not get a return label, I got email in german language that they are unable to send it to me and I have to contact customer support (non existent) through email or phone. I tried the phone call but had to hang up, because the recorded message was in irish language which I do not speak. Sent them an email what to do next. next update in few weeks I guess
16 de setembro de 2021
Opinião espontânea
Resposta da edel-optics.ie
Hello Matus,
Thank you for your review. We are very sorry this happened and for any inconvenience it caused. As we can see you received the return label and have sent your glasses back. As soon as they have reached us we will process your refund. Thank you for your patience. If you need any further help don't hesitate to contact us.
Kind regards,
Your Edel-Optics Team
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