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Eden Mobility - Derby Opiniões 

78
TrustScore: 5 em 5

4,9

Saint Peters Street 63, DE1 2AB Derby, England, GB


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Classificada 5 em 5 estrelas

Sophia was great and really respectful made us laugh and enjoy our experience. Loved the experience and showed us different scooters and prices without no harm. Definitely come back.

A empresa respondeu

Classificada 5 em 5 estrelas

Thank you so much Sophia for you help you was very helpful when I came to pick my scooter your very friendly happy to help any questions you will answer once again thank you

A empresa respondeu

Classificada 5 em 5 estrelas

Sophia at Derby branch of Eden Mobility Couldn't have been more helpful. She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our ca... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Over several months I have received first class attention by Sophia. Always greeted with a friendly smile. Being an awkward customer, nothing has been too much trouble. Sophia is a real asset to t... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Fornecedor de equipamento para mobilidade

Escrito pela empresa

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Informações de contacto

  • Saint Peters Street 63, DE1 2AB, Derby, England, Reino Unido

  • 01332 417647

4,9

Excelente

TrustScore: 5 em 5

78 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(78)

1472 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Easy cane repair

I brought a cane from here a few years ago and recently it broke (got stuck), Sophia was able to fix it within seconds, was very impressed!

3 de novembro de 2025
Opinião espontânea
logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

That's wonderful to hear! Sophia sounds like a true pro—quick, skilled, and clearly committed to great service. Thanks for sharing your experience, and we're glad your cane is back in action!
Warm regards,
Eden Mobility

Classificada 5 em 5 estrelas

Sophia was very helpful and informed

Sophia was very helpful and informed. Thank you will highly recommend

3 de novembro de 2025
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logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

That’s fantastic to hear! Sophia truly goes above and beyond—glad she made such a great impression. Thanks for the recommendation!
Warm regards,
Eden Mobility

Classificada 5 em 5 estrelas

Was in town and my scooter was making a…

Was in town and my scooter was making a strange sound i stop at Eden to see if it was anything to worry about Sophia was so helpful and told me that it's all ok witch made me feel better that the scooter was not going to brake down on me keep up the good work Sophia a+++

21 de outubro de 2025
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logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Thank you for sharing your experience! We're so glad Sophia was able to reassure you and put your mind at ease. It's great to hear she was so helpful and attentive — we'll be sure to pass on your kind words. Here's to smooth rides ahead
Warm regards,
Eden Mobility

Classificada 5 em 5 estrelas

Needed a walking stick

Needed a walking stick, Quick google search and found Eden Mobility in Derby, Sophia was very helpful explaining different canes, and how to set correct length, will recommend to anyone needing mobility aids.

20 de outubro de 2025
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logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Thank you so much for sharing your experience! We're delighted Sophia was able to guide you through the options and make sure you found the right walking stick with the perfect fit. It's great to hear her knowledge and care made a difference — we’ll be sure to pass on your kind words. Your recommendation means a lot!
Warm regards,
Eden Mobility

Classificada 5 em 5 estrelas

Friendly and helpful

Sophia was friendly and helpful with explaining the different types of aids I was looking for my father. He is happy with the choices we made.

9 de outubro de 2025
Opinião espontânea
logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Thank you so much for sharing your experience! We're thrilled to hear that Sophia was able to guide you through the options and help find the right aids for your father. It’s wonderful to know he’s happy with the choices you made together. We’ll be sure to pass along your kind words to Sophia—she’ll be delighted!
Warm regards,
Eden Mobility

Classificada 5 em 5 estrelas

Derby

Came into the Derby store last week and met a super young woman called Sophia who has just started. She sold me a mobility scooter that fitted my needs. Returned the day after delivery as it was faulty. She dealt with this straight away and resolved this for me straight away with a replacement. This has helped me greatly along with Paul who was there to assist virtually.

8 de outubro de 2025
Opinião espontânea
logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Thank you so much for sharing your experience! Huge credit to Sophia for her professionalism and quick action—especially impressive for someone who’s just started. And a big thank you to Paul for stepping in virtually to support. It’s great to see such teamwork making a real difference. Well done to both of them!
Warm regards,
Eden Mobility

Classificada 5 em 5 estrelas

Derby shop visit…

We found our visit to the Derby shop very informative and helpful. Sophia was friendly and professional.

4 de outubro de 2025
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logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Thank you so much for your kind feedback! We're thrilled to hear that your visit to the Derby shop was both informative and helpful. Sophia will be delighted to know her friendly and professional service made a positive impression. We look forward to welcoming you again soon!
Warm regards,
Eden Mobility

Classificada 5 em 5 estrelas

Explaining and helpful and understanding

The women who helped me at Eden mobility in derby was helpful and explained everything I needed to know, quick service and reliable, understanding the service I got, 10 out of 10

29 de setembro de 2025
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logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Thank you so much for your fantastic feedback! We're delighted to hear that you received clear, reliable, and speedy service at Eden Mobility in Derby. It’s wonderful to know our team made your experience a 10 out of 10 — we’ll be sure to pass your kind words along. Thanks again for sharing!
Warm regards,
Eden Mobility

Classificada 5 em 5 estrelas

The staff that helped us

The staff that helped us. Particularly Adam who was at the Derby branch, he went over and above to assist us, even when we phoned him up after we had got the mobility scooter home.

8 de setembro de 2025
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logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Hi Helen,
Thank you for your kind words! We're so pleased Adam was able to go above and beyond to help, even after your visit. It’s great to hear you had such a positive experience with our Derby team, we’ll be sure to pass on your lovely feedback!

Best regards,
The Eden Mobility Team

Classificada 5 em 5 estrelas

Brilliant thanks Jamie green was polite…

Brilliant thanks Jamie green was polite and respectful all good

11 de julho de 2025
Opinião espontânea
logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Dear James,

Thank you for your kind words! We're so pleased to hear that Jamie Green provided respectful and helpful service. We'll be sure to pass on your feedback to him.

All the best,
The Eden Team

Classificada 5 em 5 estrelas

Shout out to Jamie Green at St Peters Street Branch…

Jamie Green at St Peters Street Branch in Derby were we visited today 6th June 2025, went above and beyond. I wanted to purchase a matching pair of riser duel recliners, the one I chose was the last one in store, but after he made numerous phone calls managed to source the exact one in Mansfield shop. Jamie organised for this to be transported to Derby for the delivery team to collect both for our delivery. Couldn't have asked for a better service, polite and very helpful. Thankyou Jamie Green looking forward to our delivery.

6 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My husband and I visited Eden in Derby…

My husband and I visited Eden in Derby on 1st April. My husband has a manual wheelchair but he wanted a powered one. Danielle was very helpful, took all our details and arranged for a home visit the following Tuesday. My husband had about 3 phone calls on the Monday before our home visit to check his requirements so that they could bring out the correct chairs. Dan was very helpful on the phone and told him Mike would call tomorrow to let him know when he’d be with us. Mike called and told us he’d be with us around 12pm and he was. When he arrived he introduced himself, asked if he should take his shoes off and shook our hands. He explained everything to us, gave us his advice on what would work best for my husband’s needs and then bought the chair in. He didn’t rush us and let my husband have a go in the chair. He told us pros and cons for both the chairs he suggested and let us decide which one we preferred. After we’d decided he completed all the paperwork and left us with the chair. Told us if we needed anything just ring. All the people we dealt with were great, professional, helpful and friendly.

1 de abril de 2025
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logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Thank you for your kind words Steph, we always strive to deliver great service to all our customers. We’re glad you were satisfied with the service we have provided and have found us professional, helpful and friendly. We hope you enjoy your new powered wheelchair and we look forward to you next visit to one of our stores.

Kind regards,
Eden Mobility

Classificada 5 em 5 estrelas

Derby store

Went to Derby store to buy a manual wheelchair, good range and brilliant help from Danielle.

25 de fevereiro de 2025
Opinião espontânea
logótipo da Eden Mobility - Derby

Resposta da Eden Mobility - Derby

Thank you for your feedback, we're glad our team has been able to help you. We will pass on your kind words to Danielle.

Kind regards,
Eden Mobility

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