Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Quick response to my request for a brochure, followed by quick response to a home demonstration. Brian was polite and friendly. As I previously had a scooter that was very heavy and had to be taken to... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

After just very carefully watching your TV advert, again. I'm just wondering why your advertising is NOT aiming your product at black people. I look at it and feel that it is either unconscious bias,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Looked at many lightweight folding scooters. The eFOLDi Compass came out on top. Had home demo and a try on scooter and it felt quite safe and stable, I live on an unmade rough road and this scoot... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Cliff was very polite, he explained everything with great detail and mum was very happy with the whole experience, she cannot wait to get out and about, what a pleasant man Cliff was which made it all... Ver mais

Informações sobre a empresa

  1. Fornecedor de equipamento para mobilidade

Informação fornecida por diversas fontes externas

Award Wining eFOLDi lightweight electric folding mobility scooter. Buy Online.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

173 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The eFOLDI Compass is the lightest…

The eFOLDI Compass is the lightest mobility scooter that i have found. I was able to load it into my car boot, unlike other scooter i have tried. It was just the right size to fit into the boot of my small car.
Cliff, the agent was very good, taking me through the controls

19 de março de 2026
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind review! We're delighted to hear that the eFOLDi Compass has been a perfect fit for your needs and that you found it easy to load into your car, especially with a smaller boot, we know how important that is.

It’s also great to hear your positive feedback about Cliff.

Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

The new efoldi compass excellent!

The rep Cliff was very helpful about the scooters I requested an efoldi lite and he asked if I would like to see the new compass. I did see both and was pleased I had because I preferred the compass. It was easy to use and fold and very light to pick up it maneuvers easily and comfortable to sit on. Very happy with it.

6 de março de 2026
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

We’re delighted to hear that Cliff was able to help you explore both the eFOLDi Lite and the Compass scooter. It’s great that you had the chance to see them side by side and found the Compass to be the perfect fit for you. Enjoy your new Compass scooter, and thank you for your kind feedback!
Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

Efoldi compass demo

Company responded quickly to enquiry and arranged home visit by Cliff who demonstrated the product politely and efficiently. We were able to try it thoroughly in all situations to make sure it met our needs. It did so we placed an order and delivery was offered in a couple of days.

2 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

eFOLDi Customer Care

eFOLDi dealt with a problem with my husband's eFOLDi
Light efficiently and with real Customer CARE

12 de janeiro de 2026
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you for your kind words! We’re delighted to hear that your husband’s eFOLDi Lite issue was resolved efficiently and that our team could provide the level of care you deserve. We truly appreciate your feedback and are always here if you need us again.
Kind regards,
eFOLDi

Classificada 1 em 5 estrelas

Cheap components, rip off price

Cheap components, high price.

4 de fevereiro de 2026
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Our products are designed with safety, durability, and independence in mind, which is reflected in their pricing, and many customers find them to be a valuable long-term investment.

As mentioned previously, we have been unable to locate any record of a purchase or enquiry under your details. We would genuinely like the opportunity to assist, so please feel free to contact us directly. Without further information.
Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

Excellent Demo

Sales man Cliff, was extremely knowledgeable and helpful. Not pushy in the slightest.
Unfortunately Explorer not suitable for me as I found distance between foot plate and handlebars too short. Apart from this it handled bumps and rougher terrain really well. Sprung seat excellent.
A really good all round transportable scooter, would highly recommend demo from him.

22 de janeiro de 2026
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you for your review and for sharing your experience.

We’re glad to hear Cliff was knowledgeable, helpful, and not pushy, we’ll pass on your kind feedback to him. While we’re sorry the Explorer wasn’t quite the right fit for you, we appreciate your honest comments and are pleased you found it handled rough terrain well and found the sprung seat excellent. Thanks again for the recommendation.
Kind regards,
eFOLDi

Classificada 3 em 5 estrelas

I had an efoldie for travelling

I had an efoldie for the travelling to and from hospital on buses as i was under 3 different hospitals, i can take it on a bus train And tram.
But after 6mths the atilla arm kept coming loosei went shopping about 8 weeks ago and the atilla arm came loose i hit the kerb wrong and broke my hummas! They are great for travel but not for xshopping as i had a small bag on the back ansbit tipped the scooter over with me on it!
I took. It out for the first time friday but unfortunately it kept stopping and when i set off again it free wheeled i came down the hill at 20 to 30 miles an hour so ifvitscstood and got damp it will afect the breaks! I was frightened but two young girls ran and stpped it and brought. Itto a halt! The shop says this cannot happen but i can assure you it did as it happen just aftwrwards a d it nearly rmðed up in the bushes!

16 de janeiro de 2026
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

We’re very sorry to read about your experience, and most importantly, to hear about your experience.

Safety is our absolute priority, and what you’ve described is not behaviour consistent with how the scooter is designed to operate. Our models include multiple safety systems to prevent free-wheeling when in drive mode, and they are not capable of travelling at the speeds mentioned.

We would very much like to investigate this properly and support you. It’s important we understand exactly what happened, including the condition of the scooter, any recent servicing or adjustments, and the circumstances on the day.

Please could you contact our customer support team directly at hello@efoldi.com or call us on: 0203 143 5168 with your scooter’s serial number and details of the incident? We will prioritise reviewing this with our technical team and the supplying retailer.

Wishing you a smooth recovery,
The eFOLDi Team

Classificada 1 em 5 estrelas

It's too late I had to go elsewhere to…

It's too late I had to go elsewhere to purchase a mobility scooter.
After sending several emails and several phone calls that nobody answered so I left messages to call me back and that never happened. Terrible service and lost a sale.

17 de outubro de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

We’re very sorry to hear about your experience and apologise for the frustration this has caused. We would like to clarify that eFOLDi UK is based in the United Kingdom, and as you are located in Australia, your enquiries would have been handled by our Australian distributor rather than eFOLDi UK directly.

That said, we’re genuinely sorry that you did not receive the response you were expecting from the local distributor. This is certainly not the experience we want for any customer.

Thank you for bringing this to our attention. Your feedback is important, and we will be sharing it with our Australian distributor to help improve their service going forward.

Classificada 3 em 5 estrelas

Innovative folding design, yet pricey and less comfortable.

Folding design earns praise, but spare parts are expensive and seating cramped.

2 de dezembro de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you for your feedback. We’re pleased to hear that you appreciate the folding design. We also acknowledge your comments regarding the cost of spare parts and the seating feeling somewhat cramped. Your observations are valued and will be taken into consideration as we continue to review both our pricing and product design. Should you wish to discuss your experience further, please feel free to get in touch via email hello@efoldi.com
Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

The gentleman that showed me the…

The gentleman that showed me the Compass was very informative, so easy to collapse, very lightweight. The downside was that the backrest did not come down enough so it felt as though something was digging into you, it needed to be a lot wider, the seat was padded but needed more depth to it. A basket would be nice too.

13 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

So efficient soon after contacting…

So efficient soon after contacting Efoldi I had a call from Cliff who said he had vacancy on my preferred day and gave me a time of 0930 he arrived 10mins early which is so good as most other companies are usually late. Cliff gave me a demo of the Compass model in house and then followed that up with the exam outside on footpath which I consider this was very confidence building for me.
Cliff gave me many helpful tips and answered all my queries with clarity.
The paperwork was very straight forward and quick to complete.
I feel Efoldi have a very honest representative in Cliff.

24 de outubro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Efoldi mobility scooter looks ugly

It looks ugly seat is not plumb after 10 mins my backside was sore especially going over rough ground. The person looks too big for it. What if your a bigger person or has wider hips and thighs the sides dig in to your legs if your in it for a certain amount of time that's not good for pressure juries. The price is too expensive for what it is there are very similar ones now for 1/3 of the price available online starting for as little as £799 not £2000+ like the efoldi plus you got to pay for a cushion it should come with every scooter as standard and the advert is so patronising. 8 miles is not very far if you think about it either if your going out for the day.

8 de outubro de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you for taking the time to share your feedback, we genuinely appreciate you letting us know about your experience. We’re truly sorry to hear that the comfort and fit of the scooter didn’t meet your expectations.

Our scooters are designed with portability and ease of use in mind, but we understand that comfort is equally important, especially for longer journeys or customers with different body types.

We’d love the opportunity to discuss your experience further and see what we can do to make this right for you. Please feel free to contact our customer care team at hello@efoldi.com or 02031 143 5168, and we’ll do our best to help.

Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

Very impressive

Cliff was very knowledgeable and helpful.
We were very impressed by eFOLDi and have made a purchase!
My dad has been unable to get out and about, this is life changing for him
He can’t wait to get started

10 de outubro de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind words! We’re thrilled to hear how impressed you were with eFOLDi and that Cliff was able to help. We can’t wait for him to enjoy his new independence and get out and about again!
Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

eFoldi Explorer

Craig was extremely helpful and knowledgeable about eFoldi. So much so, that we immediately felt the Explorer was the right product for us. And so it has proved; our holiday was transformed with the Explorer exceeding our expectations, enabling us to enjoy hours of walking long distance paths and even some quite rough and steep terrain. The Explorer quite honestly made our holiday and we hope will continue to do so for future day trips and holidays. Thank you Craig.

1 de setembro de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you for your lovely review! We’re so pleased Craig was able to help you find the right eFOLDi. It’s great to hear it exceeded your expectations and made such a difference to your holiday. Wishing you many more enjoyable adventures ahead!
Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

Excellent representative and who gave a…

Excellent representative and who gave a good home demonstration.
Everything explained clearly and made sure I could drive it correctly etc
Also explained the info on warranties and on how to lift it

30 de setembro de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind feedback! We’re delighted to hear that our representative provided a clear and thorough home demonstration, ensuring you felt confident and well informed.
Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

Excellent service from initial phone…

Excellent service from initial phone call. The rep was really friendly, brought three types of scooter for me to try at home and was not pushy in the slightest. The scooter arrived on the day planned and so far is exceeding my expectations of its capabilities.

29 de setembro de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you for your kind feedback! We’re so pleased you felt supported throughout the process and that your scooter is already exceeding expectations. We’re always here if you need any further help.
Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

PART ONE We received a visit from…

PART ONE We received a visit from Martin who came to our home to show my wife Bridget and myself the workings of an efoldi lite.
Martin arrived on time smartly dress and introduced himself.
He showed us in detail how to unfold the scooter how the controls worked and then we both had a test ride around our carpark.
Martin then showed us how to fold the lite.
We went back to our apartment and discussed finance which we agreed on and then we purchased items which fully accessorised the two efoldi scooters we purchased
The delivery was explained which so happens to be today.
Will be sending part two of this review after unpacking.

11 de setembro de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you for sharing your experience! We're delighted to hear that Martin provided such a clear and helpful demonstration and that you and Bridget felt confident in your choice. We’re thrilled you found the perfect setup and look forward to hearing your thoughts once your eFOLDi scooters are unpacked and in use.
Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

Efoldi's lightest scooter

Thank you Cliff for your time and patience and we both look forward to receiving your latest 'machine' and lightest scooter, We are both amazed how light it was to transport and fold and I promise not to do too many wheellies! Progress is on its way and, hopefully, the newer model might have a key at some time in the future. Thank you Cliff

29 de agosto de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind words! I’m glad you’re enjoying how light and easy the scooter is to fold and transport. Your feedback about a key for future models is noted, and I look forward to hearing how much you enjoy the new scooter.
Kind regards,
eFOLDi

Classificada 5 em 5 estrelas

So far very happy

So far have yet to use new power wheelchair. But the try appointment was great. Really good and not salesey at all, representative was so knowledgeable and helpful. Really patient as had quite a bit of trouble with wheelchair services. Was very helpful with pricing and loyal, sold me the wheelchair at sale price even though time had lapsed. Really happy so far.

20 de agosto de 2025
Opinião espontânea
logótipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind words! We’re delighted to hear that your demo went so well and that our representative was able to support you with patience and care. We hope you’ll enjoy your new power chair once you’ve had the chance to start using it, and we’re always here if you need any further assistance.
Kind regards,
eFOLDi

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais