I purchased the TBB-12K electric towel rail, had read somewhere that it was remote control but it seems this product isn’t. Really disappointing as the electric display is of course at the base of th... Ver mais
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Leia as opiniões dos outros
Called up to check shipping status on a small value order and to add a couple of additional items. Couldn't have asked for better service. Thanks very much guys - can't see how AI will ever take awa... Ver mais
Amazingly good service. Rang up to confirm my item, which was needed urgently was in stock. I was told it was in stock but because they were so busy it may not be despatched on the same day. However,... Ver mais
Pricing was very good and prompt deliver. I wouldnt reduce the star rating but would like to state that although i recieved the products i ordered in a prompt timeframe, i did not recieve any trackin... Ver mais
Informações sobre a empresa
Sobre The Electrical Counter
Escrito pela empresa
At The Electrical Counter we offer over 60,000 electrical products at lower than trade price, ready and available in stock for delivery throughout the UK.
Customers who shop online with us at The Electrical Counter can receive free delivery on their electrical products when they spend £150 or more, with a range of special offers and best-selling products available at your disposal.
The Electrical Counter is constantly adding to its innovative product ranges using industry leading brands and manufacturers to provide a huge variety. From Switches & Sockets, including the BG Nexus ranges, to Cable & Wiring and Heating & Ventilation – all of your electrical needs are available for competitive prices now.
Switches & Sockets
Indoor & Outdoor Lighting
Ventilation & Extractor Fans
Fire & Smoke Alarms
Meet The Team Behind The Electrical Counter
Escrito pela empresa

- Free Delivery On Orders Over £250
- All orders over £250(inc VAT) delivered to your door Free Of Charge.
- Friendly Helpful Advice
- Unsure of what you need to order? Call our experienced team - we are here to help.
Informações de contacto
Unit 1 Brookfield Industrial Estate, Leacon Road, TN23 4TU, Ashford, Reino Unido
- 01233 469228
- sales@electricalcounter.co.uk
- www.electricalcounter.co.uk
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All exactly as advertised
All exactly as advertised.
Better quality than I expected
Great Service
Very good technical support were able to answer my questions followed by quick dispatch - all at a great price.
Service second to none!
Information given as to exact when I made verbal enquiry which then enabled ease of ordering online. Arrived swiftly and easily replaced spare part. Thank you
Knightsbridge double switched socket
I was attracted to the website because the cost of the product was very competitive and postage was included. The website was easy to navigate, the product was shipped in good packaging and arrived as expected. Very happy with the product and service - thank you.
Accurate descriptions and delivery times
Products and delivery as stated. Product descriptions on website made it easy to know which to buy for different rooms.
Fast efficient service.
Poor communication (none) and slow…
Poor communication (none) and slow delivery.
Placed an order late on Thursday 29th January, with a hefty £20.99 postage charge, for what is ultimately a relatively small order (medium parcel with non excessive weight). Anticipated delivery in 3-5 days with all items noted as in stock.
Chased by email on the 3rd Feb, as had no contact other than order confirmation, and website did not show any progress.
No response and chased again on the 9th, on the 7th full working day since point of order. No response again.
If there was a delay owing to stock, picking or despatch, a simple response or update wouldnt go a miss. In comparison to competitors, the service is extremely poor.
No sign of either the order or even a response at the time of writing.
Order ref: IN1145039

Resposta da The Electrical Counter
Good
I placed an order recently. Gave them a call just to make sure stock was available customer service was fantastic and helpful
I received my order quickly.
Would definitely use be this company again.
Efficient service
Efficient service and easy to order, postage a little expensive though.
The electric sockets arrived quickly…
The electric sockets arrived quickly and the service was efficient. I would say the invoice was clear, and it said there was 1 to follow, perhaps an email to back this up..
Fast delivery and good products
Our bulbs were delivered quickly and were perfect for our lights.
First time customer and very pleased, excellent service
First time shopping with 'The Electrical Counter' but the prices were very competitive and free delivery. Overall an excellent service not the fastest dispatch and delivery but also not the worst. I will definitely be ordering from them again.
Excellent service
Excellent service.
I really appreciate the integrity and the maximum support provided to customers.
Good tracking and fast delivery.
Expensive delivery
Plenty of selection, reasonable prices but delivery costs are extremely high. That said, I would use this company again.
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