The Electrical Counter Opiniões 12 540

TrustScore: 4.5 em 5

4,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Classificada 4 em 5 estrelas

I purchased the TBB-12K electric towel rail, had read somewhere that it was remote control but it seems this product isn’t. Really disappointing as the electric display is of course at the base of th... Ver mais

Classificada 5 em 5 estrelas

Called up to check shipping status on a small value order and to add a couple of additional items. Couldn't have asked for better service. Thanks very much guys - can't see how AI will ever take awa... Ver mais

Classificada 5 em 5 estrelas

Amazingly good service. Rang up to confirm my item, which was needed urgently was in stock. I was told it was in stock but because they were so busy it may not be despatched on the same day. However,... Ver mais

Classificada 5 em 5 estrelas

Pricing was very good and prompt deliver. I wouldnt reduce the star rating but would like to state that although i recieved the products i ordered in a prompt timeframe, i did not recieve any trackin... Ver mais

Informações sobre a empresa

  1. Grossista de materiais eléctricos

Sobre The Electrical Counter

Escrito pela empresa

At The Electrical Counter we offer over 60,000 electrical products at lower than trade price, ready and available in stock for delivery throughout the UK.


Customers who shop online with us at The Electrical Counter can receive free delivery on their electrical products when they spend £150 or more, with a range of special offers and best-selling products available at your disposal.


The Electrical Counter is constantly adding to its innovative product ranges using industry leading brands and manufacturers to provide a huge variety. From Switches & Sockets, including the BG Nexus ranges, to Cable & Wiring and Heating & Ventilation – all of your electrical needs are available for competitive prices now.


Switches & Sockets

Indoor & Outdoor Lighting

Ventilation & Extractor Fans

Fire & Smoke Alarms

Meet The Team Behind The Electrical Counter

Escrito pela empresa

Free Delivery On Orders Over £250
All orders over £250(inc VAT) delivered to your door Free Of Charge.
Friendly Helpful Advice
Unsure of what you need to order? Call our experienced team - we are here to help.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

13 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great Service

Very good technical support were able to answer my questions followed by quick dispatch - all at a great price.

11 de fevereiro de 2026
Classificada 5 em 5 estrelas

Service second to none!

Information given as to exact when I made verbal enquiry which then enabled ease of ordering online. Arrived swiftly and easily replaced spare part. Thank you

24 de janeiro de 2026
Classificada 5 em 5 estrelas

Knightsbridge double switched socket

I was attracted to the website because the cost of the product was very competitive and postage was included. The website was easy to navigate, the product was shipped in good packaging and arrived as expected. Very happy with the product and service - thank you.

10 de fevereiro de 2026
Classificada 1 em 5 estrelas

Poor communication (none) and slow…

Poor communication (none) and slow delivery.

Placed an order late on Thursday 29th January, with a hefty £20.99 postage charge, for what is ultimately a relatively small order (medium parcel with non excessive weight). Anticipated delivery in 3-5 days with all items noted as in stock.

Chased by email on the 3rd Feb, as had no contact other than order confirmation, and website did not show any progress.

No response and chased again on the 9th, on the 7th full working day since point of order. No response again.

If there was a delay owing to stock, picking or despatch, a simple response or update wouldnt go a miss. In comparison to competitors, the service is extremely poor.

No sign of either the order or even a response at the time of writing.

Order ref: IN1145039

9 de fevereiro de 2026
Opinião espontânea
logótipo da The Electrical Counter

Resposta da The Electrical Counter

Good afternoon Mr Fraser,
Please let me start buy apologising for you not receiving your order. I have looked into this and can see your order was despatched out by us on the 04th February so assumed that you would have already received this.
I have checked with the DHL tracking and they state that the order was misrouted and should have been back out today for delivery today. I am waiting for their response when they have advised I will email you accordingly.
Once again please accept our sincere apologies on behalf of DHL as your order should have been with you on the 05th/06th February.
kindest regards
Electrical Counter

Classificada 5 em 5 estrelas

Good

I placed an order recently. Gave them a call just to make sure stock was available customer service was fantastic and helpful
I received my order quickly.
Would definitely use be this company again.

9 de fevereiro de 2026

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