Frustrating and disappointing experience
We engaged Electronics Crazy on a B2B basis to purchase six PC monitors and a router. What started as a straightforward transaction turned into a frustrating and disappointing experience that ultimately led us to cancel plans to buy six additional laptops from them.
The Singapore-based B2C support team was helpful and responsive. In contrast, the B2B team—operating solely via WhatsApp and not locally based—was difficult to deal with, frequently misinterpreting our requirements and providing inaccurate advice with little sense of urgency or ownership.
Key frustrations:
Wrong Product Supplied – One monitor lacked an HDMI port, despite our specifications being clearly stated. We offered to top up for a replacement, but the B2B team refused to help until we escalated the issue to their B2C support.
Wasted Time and Costs – Another monitor was faulty. On the B2B team's advice, we took time off and spent over $40 getting to Lenovo's service center, only to be told the issue had nothing to do with Lenovo. The trip was completely unnecessary, and the B2B team neither apologized nor offered any form of service recovery.
Poor Accountability – Throughout the process, there was little concern shown for customer experience or making things right. Conversations felt transactional, and even basic follow-ups were met with unapologetic indifference.
Aggravating lack of professionalism, empathy, and basic corporate responsibility. A deeply disappointing experience for what should have been a simple business transaction.