Elsevier Opiniões 47

Bad customer service. Ordered a bundle of books for $475.00 there was no email saying order when through so ordered again the following day. Then all of a sudden both order when through. Call customer service Jennifer told me since it was an accident I would get a refund but since the books were on their way I’d have to send back( at my expense). They got the books back and only refunding me a partial refund because several books were ebooks. Jennifer didn’t tell me I wouldn’t be refunded for the ebooks, she failed to tell me that, she said since it was by accident that I wouldn’t get a refund not a parcel refund

I purchased Naturheilpraxis Heute - Lehrbuch and Atlas" from Elvira Bierbach , 7. Edition because it was advertised as usable both as a printed book and an e-book. While the content of the book is helpful, the e-book functionality falls far short of expectations.

The e-book code provided was invalid. Despite reaching out to the retailer, the publisher, the issue remains unresolved. Even after providing proof of purchase, the only response I received was vague statements like, “We would like to assist you further however,” followed by no real solution. Their only advice was to keep replacing the book—an impractical and frustrating approach.

The customer service was unhelpful, offering no meaningful support to resolve the issue. It appears I am not the only customer experiencing this problem, as similar complaints can be found on platforms like Amazon. If the e-book functionality is important to you, this issue and the lack of adequate support could be particularly disappointing.

We recently had a disappointing experience with the journal Energy. After submitting a manuscript that required only minor revisions, we chose not to include a particular author initially, in order to expedite the review process. Knowing that many colleagues have successfully added authors at later stages, we didn't foresee any issues. However, after resubmitting the revised version with the additional author, the journal rejected our paper outright, without any prior communication or explanation from the editorial team.

This decision, made solely on their judgment, felt unjust and unprofessional. We dedicated months to producing a high-quality piece of research, only to have our efforts dismissed in an instant. Furthermore, when we reached out to the editorial office for a clear explanation, they failed to provide a satisfactory response. This experience has left us questioning the professionalism of Elsevier's editorial practices and the transparency of their policies. We believe their management should reconsider such rigid policies that overlook the time and dedication researchers invest in their work.

Can't publish on any of their journals because most of their editors (from certain ethnicities I'm not gonna mention) don't forward my manuscripts.

Tried several times with them and either they reject paper in two days (can't believe they had time to read my 30 page manuscript and send me their template of "lacks technical depth"); or the paper is with editor for months, with any communication request I made being replied with bots that did not understand what I was asking for. Basically, I couldn't withdraw my paper to send it to other places...

When you sign up to publish with them, you are asked to input your nationality and such for buzzword purposes, but it's clear now they don't want to maintain ethics and equity, only filter out authors with legit works.
I can understand giving preference to minorities, but just straight ignoring the rest of authors is plain unfair, no matter how you try to justify. Any request I make to them requesting explanation as to why my work and messages are being ignored without explanation are not answered.

I'm seriously considering publishing through predatory journals, they seem more ethic in comparison to Elsevier.

BTW, their Data Protection page to request stuff like deleting your data (GDPR), accessing your data, or opting-out from spam is not working.

Don’t know why the reviews here are mostly so bad .
I ordered Anatomy book for my daughter which I have to take to Prague for her . I was so worried that I might not receive it before my flight after looking at the very negative reviews here . I called the customer service . My phone was attended immediately and the customer service representative, Michael, assured me I will get it in two days .
He was right , received my book today .
Amazing staff and service

Vreselijke nieuwe app. Jammer van het weekblad.

Wel betaald maar geen EW digitaal
Op 23.7 aanbieding EW digitaal 8 weken voor 19,95 besteld en betaald aan Roudarte!. Geen bevestigingsmail, geen abonummer. Zou binnen 2 dagen ontvangen het abonnementje ontvangen.. 2x gemaild en geen enkele reactie. Mail gestuurd aan genoemde mail adres in de aanbieding Verdenk ze van oplichting

Ik heb een digitaal abonnement. Sinds begin februari kan ik niet meer inloggen. Ik heb hier wel voor betaald. Telkens krijg je een bericht, dat de klantenservice wegens drukte voorlopig niet op jou bericht kan reageren. Telefonisch ook onbereikbaar. Uiteindelijk heb ik 2 maanden betaald voor niets. Compensatie nu 8 dagen kunnen lezen. Abonnement dus opgezegd. Waardeloos, nooit meer.

De nieuwe app voor het lezen van EW magazin (Elsevier weekblad) is een grote misser! Geen vooruitgang, maar drie stappen achteruit! Elsevier moet blijkbaar meelopen in de marketing pas van Roularta……
Paul

dont order from here seems like a scam i ordered a book and it said order confirmed , weeks later it has still not arrived . i even received a tracking email, but could not find my order. tried emailing no reply , tried calling someone answered but didnt bother talking on the phone so i hung up. not happy

Uk based book in stock ?? Customer Service not in uk delivery 10/15days asked where customer service based told Philippines do not deal with this company

I had ordered Textbook of Veterinary Internal Medicine Expert Consult on the 8th of August.

On the 9th August I rang the customer services line asking for my order to be cancelled. I spoke to the customer service representative named ‘Jeff’ and asked for my order to be cancelled. He informed me that the order had not been processed yet (I had not yet been charged either) but he confirmed that the order would be able to be cancelled.

On the 11th August I received an email with ‘an attached copy of my invoice’ and on the 12th August, another email informing me that my ‘order has been despatched from our warehouse and will be delivered by DPD’. I had now been charged for the order.

I again spoke to ‘Jeff’ when calling your customer service line. I again reiterated that I had requested this order was cancelled and that Jeff had confirmed he would be able to cancel it. He was unable to give me a reason why this had not cancellation had not been processed.

He informed me that there was nothing he could do, instead I would have to wait until the order arrived and then there would be a returns label in the package so I would be able to be return the order with free postage. When I asked him, he confirmed that it would be free returns.

When the package arrived, there was no returns label present. I sent an email to request a returns label on the 20th August.

After receiving no response from my email, I rang the customer service line again on the 21st August and spoke to ‘Jeff’ again. He was unable to provide me with a returns label. Nor was he able to give me any more information on whether my email had been received – nor did he help at all with chasing it up. That same day I rang the customer service line again and spoke to ‘Maria’. I recounted my concerns over the last few days and informed her I was extremely unhappy how her colleague had been managing the case. She did not seem to even know who “Jeff’ was and left me on hold for about 20 mins trying to find out. When she finally came back to the line she told me to wait 24-48 hours and she would be able to email me the free returns label.

On the 23rd August I had still not heard anything nor had I received a response to my email, and so I rang the customer service line again. I spoke to ‘Jeff’ once more and again he was unable to help at all or give me any further information. I then called again in the afternoon and spoke to ‘Maria’. It was at this point she informed me that Elsevier do not offer free returns to UK orders. Even when I informed her of all of the mistakes that she and her colleagues had made throughout this entire process, she was unable to offer any help.

I am extremely unsatisfied with how it has been handled. To be quite frank, I have never been on the receiving end of such poor customer service. The apparent lack of care or desire to help from your customer service representatives and worse still, being told false information, is unacceptable.

I don't actually believe they proof read anything. My paper went back and forth a number of times, I missed the deadline for submission and in many cases I had to correct their correction. I have kept the screenshots of what they did to my paper, I am glad I can report these here:
- "furthermore" were corrected as " on the other hand", 2 different meaning altogether.
-they added articles where the article was not needed
-"something explored in relation to" was changed with "something explored with" changing completely the meaning of the sentence,
"...making the formulation of" was changed as "...making formulating of", what does even mean!??
- " in the context of business model" became "in the business model", it really makes no logical sense.
I don't know why those people dare to do this job. I think this is a scam

Order journals over 5 weeks ago and they have not arrived. When I asked they replied stating ‘I had not ordered’ sent proof of purchase and 5 days later have still not a had a reply. Looking at the other reviews below I wouldn’t bother using this service they simply take you money and don’t send anything.

Refusing to replace a book they printed and sold with an entire chapter missing

Wow. Elsevier has been one of the worst customer experiences of my life. Our account manager has been extremely aggressive and abrasive. We were already on the verge of complaining about her, and when it came time for our subscription renewal, she waited until we had already entered the auto-renewal window (which we weren't even aware of) before informing us that they were increasing our annual fee by 73%. We immediately responded that this is completely unacceptable, and Elsevier is refusing to let us terminate our subscription because we had entered the auto-renewal window. How can a company reasonably make a decision to cancel when it hadn't been presented with such an exorbitant increase before the 90-day auto-renewal window? After multiple discussions, we mutually agreed that our company would access Elsevier databases through Dialog moving forward. After executing an agreement with Dialog, they reneged and have been trying to force the subscription renwal fee on us. The business practices of this company are completely unethical and unprofessional. Apparently they care more about making a quick buck than completely tarnishing their reputation.

9th May 2023 terrible service rude customer services repair man didn't knock on the door just took photo from car to say he came I don't rate the service never use these again

They deserve zero stars.
The customer service is the worst I have ever had to deal with.
Elsevier should be ashamed. Dealing with them is a waste of time and money.
Stay clear of them!

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The worst customer service ever. The people on the supprot platform either are extremely stupid or are making fun of you. I have received only one copy of a book for wich i ordered two copies, and here i am 1 week later, trying to get the correct order in Place. I really regret having gone Through their service. Amazon's service is years forward and waaaay better.