Really freindly, helpful and patient staff member. Happy to call me back on several occasions, when my signal dropped out. Thank you for being so understanding and caring June.
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Leia as opiniões dos outros
The call handler, Mary-Jayne, was polite and very efficient at running through the process. Most importantly she gave me time to ask all the questions I had about next steps.
Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
A empresa respondeu
It was an easy transaction with ERS today. Louis was very helpful and calm over the phone. The next steps were properly explained, which left me with no follow-up questions after.
Informações sobre a empresa
Escrito pela empresa
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Informações de contacto
30 Fenchurch St, EC3M 3BD, London, Reino Unido
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The lady I dealt with was really helpful
2 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I received great customer service and…
I received great customer service and the advisor was very helpful. Highly recommend.
27 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Made the process very easy to understand
Made the process very easy to understand
27 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Absolutely fantastic Lisa was calming…
Absolutely fantastic Lisa was calming thoughtful and incredibly helpful. This is the first time I have had to do this and I was very worried if I knew that somebody like Lisa was going to be the one I spoke to I would not have been worried at all. Regards, AI Shewan.
26 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
This has been the best insurance…
This has been the best insurance company I have ever had to deal with. All UK based advisor, everyone who I have spoken to is knowledgeable and knows their area of expertise. I have been reassured throughout my claims process and cannot recommend them highly enough
26 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Agent was helpful and polite
Agent was helpful and polite. Went through what I need to do in a clear and precise manner.
23 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very Helpful staff
First time claiming in my life and spoke to Lisa Picton, she was very attentive, informative and very helpful. Process was very easy.
21 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was very helpful and detailed
June was very helpful and detailed
19 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Chaira was clear & responsive in the…
Chaira was clear & responsive in the claim re my claim
However , she quoted an excess fee of £100 was payable. When I received written confirmation this was raised to £350 because I am using a BMW bodywork specialist. That seems unfair and I will reconsider future insurance cover with ERS
14 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Pleasant and professional conversation
Pleasant and professional conversation. Emily is an excellent rep for your company
14 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Calm and very professional
Emily was calm, cool and collected. Yes it was an easy call to handle as it was a simple matter but she was top drawer.
13 de janeiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
ITS unsual to get a call back so quickly
So far i have had good promt service from Lily at ERS .
8 de janeiro de 2026
Opinião espontânea
A very sympathetic collection of…
A very sympathetic collection of background information involving a car incident. Very understanding when the event involved an elderly lady.
27 de dezembro de 2025
Opinião espontânea
Patient& kind
Emily explained all the processess, didn't mind repeating things that I wasn't sure about.
Understanding it's a stressful reporting accident.
Confirmed what would happen next.
Excellent communication
29 de dezembro de 2025
Opinião espontânea
June was fantastic handling our claim.
June was fantastic handling our claim.
Gave us all information we needed and made a very stressful time much easier. Thank you!
19 de dezembro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
You are really helpful with providing…
You are really helpful with providing me with a courtesy car
19 de dezembro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The operator was personable efficient…
The operator was personable efficient and helpful.
17 de dezembro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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