Really freindly, helpful and patient staff member. Happy to call me back on several occasions, when my signal dropped out. Thank you for being so understanding and caring June.
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Leia as opiniões dos outros
The call handler, Mary-Jayne, was polite and very efficient at running through the process. Most importantly she gave me time to ask all the questions I had about next steps.
Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
A empresa respondeu
It was an easy transaction with ERS today. Louis was very helpful and calm over the phone. The next steps were properly explained, which left me with no follow-up questions after.
Informações sobre a empresa
Escrito pela empresa
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Informações de contacto
30 Fenchurch St, EC3M 3BD, London, Reino Unido
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Stay away
Theft on the 30/31 of December made loads of calls then sent to a company call Brown sword very rude made you feel like a criminal no compassion at all at one stage when I spoke to them it came across that I was lying i made complaint I was offered a £75 good will gesture which I refused all I want is my claim sorted just had call today to say still being investigated no time frame given total unreliable not professional 2 months with out a vehicle and counting
More public transport costs they don't care stay away
31 de dezembro de 2025
Opinião espontânea
Resposta da ERS
Hi,
We are sorry to hear about your recent experience with ERS. We have requested some further information from you via Trustpilot so that we can look into this further for you.
Thanks,
ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Great experience from June Dennis
3 de março de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
It was handled professionally with a…
It was handled professionally with a very friendly member of staff.
26 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Impressed with customer service
Lisa was extremely professional and efficient.
24 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Helpful advice and care.
23 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Emily who spoke to me was very helpful
Emily who spoke to me was very helpful, she answered my stupid questions and made the whole process a very easy experience for me. Great service
20 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Agent was very professional
Agent was very professional, helpful and calming. Took the information in a safe and effective way
19 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
5 stars
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patience, and made everything feel easy and stress-free. Her positive attitude and genuine care stood out.
18 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Amazing customer service
Amazing customer service very helpful
16 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
ERS understood my problem and was quick to solve it.
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the predicament I was in. She was knowledgeable, warm, kind and a tremendous help throughout. They say you can’t find the staff well she’s definitely a keeper.
Thank you
G
13 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very Proffessional Handling
I was very impressed with the way I was proffessionally handled during my call. The claims handler June Dennis was extremely patient and helpful. A very good experience to a semi traumatic situation on my side. Thank you.
12 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lilly was really calm and helpful
Lilly was really calm and helpful. She explained the process well, and I felt confident all would be OK.
We wanted to think about one of the options so she gave us time to think about it, then we rang her department back.
All in all, a very stress free experience
12 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lovely lady on the phone
Lovely lady on the phone. Absolutely great custeromer services. Very helpful
11 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
First class treatment today handling a…
First class treatment today handling a claim. Thank you
9 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June
June, was very efficient and has dealt with my claim in a professional manner.
6 de fevereiro de 2026
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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