etnies Opiniões 

I ordered shoes for my granddaughter. Fed ex shipping says delivered, but provides no photo evidence. Told me to go back to the shipper. 22 weeks later no response to multiple emails and voice messages. Poor customer service. Do not order

Ordered a medium sized hoodie and they sent me a large with a medium label slapped over it, I've been trying to contact them I've even sent them pictures of proof and they've completely ignored me, never buying from Etnie's again I hope the company goes under

I purchased two pairs of shoes at the same time. When they shipped it said both will be in the package. I only received one pair. I've emailed 5 times now with no response. When you call their numbers listed, it rings then disconnects. Terrible company. Stole my money and will not return my requests for someone to contact me.

I wish I had seen the feedbacks before!
I have never met such a poor customer service, they created a label for a package that was never shipped, as a result I don't know if I will ever receive my package and if my shoes will fit, reading the feedbacks I am seeing here it makes me worry about it!
Luckily I bought via Paypal so I will open a claim to get my money back!
Buy elsewhere, it's better!

Es una marca de lo mas de lo mejor de verdad

I bought directly from Etnies online which was a mistake. These trainers are not true to size, they are way too small, and as other reviewers have pointed out, it is the customer's cost to return them.......to Holland!! which cost me £14. So basically it cost me £14 to try on a pair of shoes which were too small. Also, they dont include returns labels so you have to request one and print it out. I dont have a printer. There are just too many hoops to jump through here which shows that customer care is low priority, when every other similar company has made their customer services much easier. Crap!

Reached out to customer service, the website says I need to for a return form, and they said 'just send the product back to the warehouse the form system isn't working right now'. On top of that I have to pay shipping to get the product back to Holland!

Crazy for a multi-national company - just buy from third-party retailers like Zalando.

I wish I could do zero stars..

I purchased online and they sent the wrong size. The were helpful in my sending the shoes back, then ignored me completely (3 emails, 3 voicemails) with no exchange or refund. They stole my money. There are dozens of reviews with the same experience. I never leave negative reviews, but I've never experienced such crooked customer service.

The trainers I ordered were too small and despite numerous emails to request a returns form (stupid system) I haven't received one. I can never get through on the phone either. Money wasted! Very disappointed.

Leider muss man den Rückversand selber tragen, auch wenn man andere Produkte aus der Bestellung behält. Der Support ist mangelhaft (und nur auf Englisch möglich) und der Retourenversand nur mangelhaft beschrieben…

The soles have completely worn out on the heal in less than a year! Sort it out Etnies, you used to be awesome!!!

If I haven't heard of a company before I'll check out some reviews, but I just expected ordering from etnies.com would be fine. Wong.

Like others have said they ship from the Netherlands, which costs you a fiver, and then if you need to return anything you have to pay £10 return postage.

Absolute joke.

How can a company this large justify no free returns?

They're a similar company with a similar reputation to the likes of DC shoes, whose returns are free of charge, as they rightly should be. They're based in another country so to think it's OK to make customers pay to return a pair of shoes is absolute ridiculous. Especially when the reason I need to return them is because their "size 12" shoes are about an inch and a half too big.

Absolutely disgusting, I expect better from such a reputable name. I for one will never be buying anything from them again.

I bought a pair of gents online in a sale and paid £38.99 which I thought was great as retail price was £55. But had to pay £4.49 for delivery. Unfortunately they did not fit despite having similar etnnies the same size. Then to my horror had to pay £15.93 to return them. Net result is when I have returned my £38.99 shoes it will have cost me for delivery and return £20.42 leaving me with total sum of £17.57. Unless your sure don't buy from Etnies in Netherlands it costs a fortune for delivery and return better to do without or go elsewhere.

This is a uk website but the item comes from holland, ok unless you need to return something. Cost me £7 by the cheapest way possible to return a tshirt. I have owned etnies clothing before and they’ve always been good quality but this t-shirt was made of such thin material that it was pretty much see through. They asked me to write a review of the t-shirt on their website so i gave it one star. They said they would look at the review before publishing. Needless to say the negative review has not been posted.

Ordered the same shoe in two different sizes to make sure I would get a pair that fit. I've been trying to get a hold of customer service for over a week because the only was to return things is to request a return form from them. I've sent three emails and left a message on the phone number line with out receiving a response. I'm going to miss the return window of 30 days because no one will get back to me. Worst experience I've ever had with any customer service.

I bought shoes from etnies, after more than two months there was a hole in the shoes, I only used them at work and I only clean offices. Thought this might be a single incident. I bought a second pair from another seller ... same heel hole and huge print. I wanted to return, the seller asked a lot of stupid questions because I shipped in a box from the first seller. The seller sent the shoes to etnies, the seller does not write back, etnies advises to contact the seller. One big disappointment, no shoes and no money. No more etnies.

I bought three pairs of shoes and all of them are too small. I emailed the customer service team the day I recieved them to return them and I hadn't recieved a response in a month. I emailed them two more times and still haven't had a response. I checked my inbox and junk mail nothing. I have tried calling them multiple times and nothing. I will never buy from them again I wasted over $100 dollar for shoes don't even fit.

DO NOT BUY FROM THIS SITE

Like many other reviews on here, my experience was very similar. They dress the site up as a UK site, when it’s actually based in Holland.

When the item arrives and looks nothing like the pictures, you email to arrange a return, to find out that you have to arrange international shipping @ £10 plus to return the item.

Just don’t bother. I will never buy another Etnies product again. Customer service seems non existent.

Bought a pair of etnies in a 7.5 for my other half as the full sizes in the schuh shop were too big or too small. When they arrived, I had recieved a size 10.5. When emailed to return they told me I had to pay my own postage to an OVERSEAS address even though it was their fault. Absolutely disgusted is an understatement.