Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... Ver mais
A empresa respondeu
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Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... Ver mais
A empresa respondeu
How big is the customer help department? A quarter of all the reviewers are being asked to contact them to give more details about their bad experience! Where does the dealership principal park? He... Ver mais
Mr. Ihsan and Mr. Miguele were super helpful right from the very beginning. They guided me through all the documentation and paperwork step-by-step, making everything clear and easy to understand. Th... Ver mais
A empresa respondeu
Part exchanged my car here today and must say the service was second to none. A huge shoutout to Nick who made the sale hassle free and gave us all the time in the world to make sure we were happy.... Ver mais
A empresa respondeu
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Escrito pela empresa
Every Day Low Prices
Aylestone Road, LE27QN, Leicester, England, Reino Unido
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Terrible place buy at your peril second hand car waste of time bought second hand car from these cost me 4000 to put it right timing chain knackered turbo wastegate clutch flywheel should be shut down danger to your wallet and of course waranty covers none of these items you can see why this company is on borrowed time cant you should closed down absolutely awfull company

Resposta da Evans Halshaw - Hyundai Leicester
Very helpful especially cherelle was amazing told me what that what

Resposta da Evans Halshaw - Hyundai Leicester
Part exchanged my car here today and must say the service was second to none. A huge shoutout to Nick who made the sale hassle free and gave us all the time in the world to make sure we were happy.
Originally went in for something different but left far happier with a suggestion Nick made. Nick, thankyou for your patience, advice and knowledge. Would highly recommend to anyone thinking of purchasing a car!

Resposta da Evans Halshaw - Hyundai Leicester
Vehicle mis-sold despite “123-point Quality Inspection”
I purchased a used vehicle from Evans Halshaw, advertised as having passed a “Quality Assured Inspection”, a “Background & Status Check”, and a 123-point quality inspection checklist, which is supposed to ensure the vehicle is adequate and fit for sale.
Despite this, I later discovered the car had missed a major manufacturer-required service (wet belt replacement) while it was in the dealership’s ownership — a critical service item that can lead to serious engine failure.
In addition, the vehicle was returned under warranty for steering-related faults, which I was assured had been addressed. However, only five months later, the same steering components were recorded on the MOT as severely deteriorated, raising serious concerns about the quality and effectiveness of the earlier “repair”.
I raised these issues multiple times with dealership management and head office, but neither showed any real interest in resolving my complaint, despite repeated contact attempts on my part. I felt completely dismissed as a customer.
Because responsibility was denied, I was left with no option but to pay £1,370 out of my own pocket to carry out essential repairs to keep the vehicle safe and roadworthy.
Given the existence of a 123-point inspection checklist that is meant to ensure the car is suitable for sale, I believe this vehicle was mis-sold. I am now pursuing recovery of my repair costs through formal legal channels.

Resposta da Evans Halshaw - Hyundai Leicester
We recently purchased a new car from tariq.He was very helpful and made the whole process easy.
No pushy sales, just clear information and advice.
Thank you for your amazing service.
Would definitely recommend.
Great car and aftersales care.

Resposta da Evans Halshaw - Hyundai Leicester
Bought my third car from Tariq. Great service as always!!! Thank you Tariq for always looking after me

Resposta da Evans Halshaw - Hyundai Leicester
I visit here quite often, and every time I go I’m welcomed by Cherelle on Reception without fail - she always offers me a drink and makes me feel welcome - she is an asset to your company and is incredibly good at what she does. She sets a model example of how front of house should be!

Resposta da Evans Halshaw - Hyundai Leicester
Second hand car sale was great until a leak noticed 2 weeks into ownership due to coolant light . Then the nightmare begun 1 month to get it in and 1 month to repair questioning wethrr they actually do anything as I see nothing that looks to have moved and no explanation , poor communication , ignored by management and then manger sent snotty and poor replies . No point go private over using them they take the money and after sales is terrible in every way

Resposta da Evans Halshaw - Hyundai Leicester
Communication has been very poor. Telephone calls were not followed up and call backs not made when promised. I found it very difficult to get reports about any progress of my repair. While waiting for a part they allowed the battery to go flat.

Resposta da Evans Halshaw - Hyundai Leicester
Fast and efficient, good customer liaison during the service.

Resposta da Evans Halshaw - Hyundai Leicester
I visited earlier this week. The receptionist called Katrina was very friendly, offering tea and biscuits whilst I waited. She was very chatty and friendly. A very welcoming smiley face, she made my day. I will be sure to return to buy a car one day.

Resposta da Evans Halshaw - Hyundai Leicester
I bought a used Genesis GV60 from here and the sales guy, Ben, couldn't have been more helpful. I spent over an hour with him test driving a couple of cars, before I decided on a particular model. The purchasing experience was very smooth - communication pre and post purchase has been great too! I thoroughly recommend them if you are considering a Genesis purchase.

Resposta da Evans Halshaw - Hyundai Leicester
We walked in one Sunday looking for a used car for my son. Introduced to Tariq who assisted us. Told him our specific requirements and budget and he shortlisted all cars available within the dealership.
We chose a car and he arranged for it to be brought over to Leicester.
When we were happy to purchase he arranged for the car to go through their service department for a full health check and valet.
We had the car within 10 working days.
Tariq is a very professional individual who puts the customer first and ensures a smooth experience.

Resposta da Evans Halshaw - Hyundai Leicester
Tariq is very personable. He explained all the process for buying a used car. He is very efficient and accessible.

Resposta da Evans Halshaw - Hyundai Leicester
Ben love at Genesis was, very helpful and extremely professional. We have been to many showrooms and Ben's service was among the best we have had. We will be coming back with family members

Resposta da Evans Halshaw - Hyundai Leicester
Excellent customer service. Would highly recommend dealing with Tariq for used car sales.

Resposta da Evans Halshaw - Hyundai Leicester
I did not have a good experience at this garage but Cherelle who works on reception is a credit to that place. She came over, asked if I was OK, asked if I wanted a hot drink and had a lovely conversation. She deserves five stars also Joshi in service department too.

Resposta da Evans Halshaw - Hyundai Leicester
Bought a car from Tariq. Great service! Thank you so much for all your help

Resposta da Evans Halshaw - Hyundai Leicester
Great customer service, would highly recommend!

Resposta da Evans Halshaw - Hyundai Leicester
Really friendly staff , Alex made sure everything was explained clearly they weren’t pushy and made the process easy.

Resposta da Evans Halshaw - Hyundai Leicester
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