Evans Halshaw - Renault Durham Opiniões 

388
TrustScore: 4.5 em 5

4,5

Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN Durham, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had to decide between a Renault 5 and a Nissan Micra. Although other factors contributed to my choice being that of the Renault, a major factor was the service I got from the sales executive, Ethan.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

After saying i would never come back to this garage here i am again a couple years later with the same terrible experience. I have been overcharged for a service, service department unable to help, re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent experience from start to finish. Walked in Wednesday decided on the car we wanted, Josh had the finance sorted, the favourable part exchange done, all documents signed and sealed and hando... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Informações de contacto

  • Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, Reino Unido

  • 0191 332 4600

4,5

Excelente

TrustScore: 4.5 em 5

388 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(388)

5539 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Do what you are requested to do

24 de novembro de 2023
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi Mr Dowson,

Thank you for taking the time to review.

I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Great car buying experience

This has been the best experience of buying a car that I have ever had. Callum made the whole process enjoyable and straight forward. He listened carefully to what we were looking for and advised us expertly. I couldn't recommend them highly enough.

24 de novembro de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi Chris,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Callum.

Enjoy your day!
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service, so professional and answered all our questions and concerns with a pleasant and professional manner. Would highly recommend using this garage. Thank you so much for all your support with our car. Alison Cunningham

14 de novembro de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi Alison,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Great service from Amanda

4 de novembro de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi Andrew,

Thank you very much for leaving a 5* review.

Amanda will really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Great service from Jake everything…

Great service from Jake everything explained, smooth transactions and would definitely recommend. Thank you very much Jake.

23 de outubro de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi Nicole,

Thanks so much for the review!

Jake and the management team take pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

5 star service

10 de outubro de 2023
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi,

We always appreciate positive reviews!

Thank you, and happy motoring!
Evans Halshaw Customer Services

Classificada 1 em 5 estrelas

Disgusting Customer Service

Took one month to repair our vehicle. Always needing extra items. Like they didn't know what they were doing. The customer service teams attitude was disgusting. They were not interested and did not help once over the phone. One time when we called for an update we got told 'you have been told all this before'.

Would never use them again!!

13 de setembro de 2023
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hello Craig,

Thank you for leaving this review.

After further investigation and liaising with the management team at the dealership. It’s our understanding that the reasoning behind the repairs taking so long is because the vehicle arrived as a recovery and as advised at the time, they looked at this as soon as they possible could, due to vehicles already being booked in advance.

Due to incorrect repairs being carried out previously by another dealer, Renault Durham had to wait for authority to order parts, which also took a little extra time than originally planned.

I do apologise that you do feel this way in regards to the customer service, however I can assure you that this isn’t the of standard we do aim to provide and all of your feedback has been taken on board.
Evans Halshaw Customer Services

Classificada 2 em 5 estrelas

Service Deficit

Took my Stepway in for 1st service (12 months), 6,500 miles. Despite all conventional wisdom stating that oil and filter should be changed at least annually, particularly on an engine with a turbo and especially at 1st service, they didn't do so. I was told not until 10,000 miles. Part of this service included a wash which was half done. You could see lines where they hadn't touched it. Of more concern however was a potential warranty problem I raised, a non mechanical issue, which they failed to investigate thoroughly and when politely I expressed my concern accused me of being intimidating. The car has been fine in the 13 months I've owned it but I doubt I'd buy another Dacia if this branch is typical of the dealer network. Thankfully I have a good local independent garage for future servicing. Incidentally, they agree that engine oil and filter should be changed at least every 12 months, irrespective of mileage. The 2 stars are because the car has been very good despite Evans Halshaw.

11 de agosto de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi John,

Thank you for your review.

We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

All Staff

made welcome and staff very friendly car was Serviced and given a MOT

15 de setembro de 2023
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hello John,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Fantastic service from Gina

Fantastic service from Gina. Felt very comfortable and talked me through everything in detail. Would definitely recommend to anyone in the future.

10 de setembro de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi Joseph,

Thanks so much for the review!

Gina and the management team take pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

First Rate Service

From our first visit several days ago until we picked up our new car today the buying experience has been brilliant.
The salesman Callum was excellent in performing his job, showing us all of the cars we were considering and answering our many and varied questions. In no way did we feel pressurised to buy and he was very professional and friendly WELL DONE!

6 de setembro de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hello Iris,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Callum.

Enjoy your day!
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

I highly recommend this business

I highly recommend this business.
The sales team is extremely knowledgeable and helpful, it is a delight to work with them.

1 de setembro de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi Geoff,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Excellent - thanks Josh

Excellent experience from start to finish. Walked in Wednesday decided on the car we wanted, Josh had the finance sorted, the favourable part exchange done, all documents signed and sealed and handover of our Dacia Duster less than 24 hours later. He pulled out all the stops to have it valeted and ready to go 24 hours later. Couldn’t ask for more 😊 very happy customer.

10 de agosto de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hello Andrea,

Thank you very much for the 5* review!

Josh will value your feedback as he takes pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

WOW what a service

The customer service was amazing, the team were phenomenal and they keep you in the loop every step of the way, I will be back anytime I need anything for my car

6 de agosto de 2023
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

24 Month Service ND71COH

Courtney the Service Receptionist and Jo the Service Manager were really great, so friendly and professional when I left the car and picked up Courtesy Zoe. Courtney explained the controls and made sure I was confident to drive off.
When I collected the car it had been valeted and ready in the car park.
Courtney explained the service costs and Jo made sure I was happy with everything the Service department had done for me.
I have had my car's serviced there before and will continue to take my car's in the future.
Kind regards
Derek Randell

31 de julho de 2023
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hello Mr Randell,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the Renault dealership in Durham.

Have a nice day!
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

An excellent service all round staff…

An excellent service all round staff are very helpful and knowledgeable, Amanda was very helpful and made my purchase a flawless transaction and would recommend this garage to anyone looking to buy a new or used vehicle 100% ,fantastic service in all departments

27 de julho de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the Renault dealership in Durham.

Have a lovely day!
Evans Halshaw Customer Services

Classificada 1 em 5 estrelas

Bought a car in December last for my…

Bought a car in December last for my wife, we sat with sale's person and did the necessary paper work at the end we were advised to because we were only keeping the car for 2 years we could have trouble free motoring with a 2 year premier warranty which cost about £700. Had a knocking noise on left front wheel booked the car in only to be told it was a drop link and not covered in warranty as it was wear and tear, as the car was a 2016 model when we purchased it only 7 months ago most parts will already be subject to wear and tear I feel we have been well and truly been mis-sold badly advised when sold this warranty, I have bought many cars from this company in the passed but will never again

we purchased in December

20 de julho de 2023
Opinião espontânea
logótipo da Evans Halshaw - Renault Durham

Resposta da Evans Halshaw - Renault Durham

Hi Norman,

Thank you for leaving this review.

Our extended warranty doesn’t cover all items, such as wear and tear items. All of this would have been all written in your paperwork that you were given at point of sale.

I will however ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Evans Halshaw Customer Services

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