Excelparkingservices Opiniões 

I parked in a blue badge space legitimately, when I went to pay they required an EPASS to use the blue badge, I tried to register my blue badge without any luck, spoke to hospital receptionist who could not help and even spoke to their help desk, number displayed on parking rules and regs, they couldn’t help, WHAT AM I SUPPOSED TO DO I paid at the machine with my blue badge which worked ok “ no charge required “ this company is criminal in their actions, DONT USE A CAR PARK RUN BY THIS COMPANY

Absolute scumbags, parasites. I paid for my parking ticket and due to a typo error when inputting my reg which they never sent evidence to back this up by the way!! was given a parking fine which I appealed and was rejected numerous times. This company are a disgrace and rip people off at any opportunity. It’s a money making scam of a company and I will never use their car park again and advise anyone reading this to avoid like the plaque because they will use anything to take money from you. These people need to be stopped!!!! Don’t know how the hell they get away with it. Wouldn’t have given no stars but had to so I could do review 0 stars from me

Excel don't send an initial letter only a final reminder thus you don't have right to appeal 7 days later it's an extra 70 pound on top of a 100 pound basically a company out to make money should be shut down or better put down

I parked in one of there car parks in Ebbw Vale to pick an item up from Argos that I had paid for on line and it was in store waiting to be collected. It was an artificial hanging flower basket. I parked up and had my blue disabled badge on display. This was on the 5th August 2026. I was not aware that as a disabled badge holder, I had to pay for parking still. I was in Argos 25 minutes if that. Today being 24th August 2026, I have received a parking fine of £100 or £60 if I pay within the next couple of days. I have used this particular car park for many years and as a rule, I always pay for parking using the ticket machine and still put my blue disabled badge on display. But on this occasion I did not purchase a parking ticket as I forgot to bring change with me and I have no other way to purchase a parking ticket as I do not know how to pay using my mobile phone. I am not computer minded as computers were not invented until a few years after I left school. Anyhow. This was the first time I had not purchased a parking ticket from there parking ticket machine. I thought as a blue badge holder I was entitled to free parking anyhow. But I guess that's not the case at The Walk Car Park in Ebbw Vale NP23 6DL. So if you are a blue disabled badge holder, be aware that you will still need to purchase a parking ticket regardless of a blue disabled badge. I have to admit that I have never seen any sign saying you will still need to purchase a parking ticket even if you hold a blue disabled badge. But on further investigation, it does state quite clearly you need to purchase a parking ticket even if you do hold a blue badge as its a private car park and not council run. So be warned.

Avoid!
Paid for car park. The machine only registered the first letter of my car reg. Got fined. Used Independent Appeals IAS for appeal. The IAS backed the Excelparkingservices despite they identifying that I had paid for the car park.

Total scumbag company. Should be shut down and all put out of work.

They fined me for returning to a car rental to collect my passport that was found in my rental car. I didn't park, but they said that I came to rest. It's just a total rip off.
I disputed the fine, but failed to get it overturned.

PARKING CHARGE NOTICE (PCN)
Date of event 24h May 2026 10:21:41 to 10:33:22
Circumstances.
I required to park my car in the Castle Hill Car Park Conisborough DN12 3AB
On arrival one other person was attempting to obtain a parking ticket permit but was not having success and gave up.
Now it was my turn so I attempted the three available ways of obtaining the parking ticket permit
1. Load an app onto my IPhone and use that
2. Enter registration in ticket machine and pay by debit card
3 Ring the provided contact number
In a heavily wooded area
None of these methods worked so I abandoned the task and went to park elsewhere in Conisborough so I could visit the Castle there.
My partner was a witness to the event.
A few days later on the 30th May 2026 I received the PCN.
I then submitted an appeal within the allowed time.
They keep on delaying their decision - now 10th August 2026.
Just had my first visit to Citizens Advice Bureau and am in process of contacting MP and local councillors. More to Follow !!

Follow up on my review. I have now at long last heard from Excel Parkingservices. They have kindly ! !! reviewed my case and have decided to drop the parking notice and therfore no further action is to be taken. So after several months of contemplation all is well. Someone needs to be given a rollicking for taking such a long time to decide a very obvious fair result. I would have taken them all the way otherwise resulting in heavy costs for them.

Received a final notice stating no right to appeal for a £100 fine. We never received any other notification from Excel prior to this. This is truly evidence of unfair practice and unjust trading, and Excel parking services need to be shut down and all of their customers should be compensated for the grief and hurt that they are causing! A disgusting, dishonest, disgraceful company, out to cheat their way into making money for their executives from hard working people.

Whilst I am very aware that very few people will write a review to say how wonderful a parking company is on this occassion I think that it should be noted that Excelparkingservices operate without any ethics and in a way to only catch people out.
I entered the Newhall Walk parking in Sutton Coldfield which was extremely busy and when I eventually parked 15 minutes later I then went onto the Ringo app to pay for my parking. It only gave me the option to pay from the time I logged onto the app and therefore I paid for the 2 hours and returned within that time frame. Excel Parking Services rejected my appeal as they apparently charge from the time you enter the car park when you are unable to legally pay for parking using an app as this would involve doing so whilst driving.
Their tactics are underhand and money grabbing with no sense of decency or morals. Councils and land owners will obviously use them because their tactics benefit them, shame on you all.

If I had the time and patience I would fight for my £60 fine I had to pay but I don't. This is their business model, they make it impossible for you to speak to someone about the reason, it a robot with a few options that didn't even fit my criteria.

Sort of scammers. Be careful if you pay by cash as they will send you a parking notice after few weeks as they will assume you lost the ticket to prove you already paid for the period you parked.

On a visit to Worksop Town Centre on Sunday 28th June 2026, we parked on the Excel Car Park on Newcastle Avenue. My wife purchased a ticket via the machine paying £1-60 for a two-hour stay and opted for a printed receipt. We stayed 1 hour 13 minutes, clearly with the two hours parking period.
Today (14th July) , I received a parking charge notice demanding £100 for the failure to purchase the parking tariff on site, or within the time allowed. This was obviously an error on their part I thought, which should be easily resolved. This however has not proved to be the case.
The receipt has long since been discarded, so I decided to check my Bank Account for evidence of payment. Surprise, surprise…… Despite there being ample funds in our account the £1.60 payment was not debited. This begs the question, why was the receipt issued if the charge wasn’t taken? Clearly there is something very suspicious going on here which smells of sharp practice!
With no proof of payment at the machine an appeal seemed pointless, so I’ve bitten the bullet and paid the £60 reduced amount in full and final settlement. One thing is for certain though I won’t be parking on an Excel Car Park ever again.
Having read the reviews from others regarding Excel Parking, it would appear that I’m not that only one who has fallen foul of their Rip-Off, Scam-like charging practices.
This Company needs to be fully investigated, despite their insistence that they operate within the International Parking Communities Code of Practice.

If I could give a minus I would. These charlatans gave me a penalty last year after parking in the town centre car park. I’d nipped in to town to get my husband some comfy t-shirts, he was dying at home. I paid at the machine for speed as I’d had a new bank card & it takes a while to change it on the phone. Sadly I didn’t save the ticket. In the end I paid the penalty because I had by then lost my husband & trying to appeal to their better nature well let’s just say they don’t have one.
The next time I used their card park I used my phone & surprise I was hit with another penalty. I sent the screenshots of my call log & the payment from my bank and they had the cheek to tell me to appeal. I refused telling them they had the proof so I was not going to do their work for them. Today I had an email saying my appeal has been rejected!!! I won’t be paying any penalty fees.

I was a genuine, regular paying customer of Excel Parking's Bakers Road car park in Uxbridge. Between late April and mid-June 2026, I paid to use this car park around 20 separate times, demonstrating a consistent history of paying the advertised tariff.

On two occasions I made an honest mistake and inadvertently underpaid by selecting one hour instead of the time I actually stayed. I did not park without paying, I simply purchased insufficient time. I accepted that error and appealed, providing a schedule of my regular parking payments and inviting Excel to verify the history against their own records.

The appeal was rejected without any meaningful consideration of my long-standing payment history.

The response stated that I should have telephoned the helpline if I had experienced any difficulty. The problem was that I didn't know I had made a mistake. I believed I had purchased the correct amount of parking, so there was no reason to call anyone.

What disappoints me most is the complete absence of discretion. Companies often say they value loyal customers, yet when a genuine customer with an extensive payment history makes an isolated mistake, that history appears to count for nothing.

The system itself also feels outdated. Many public and private car parks now operate a simple "pay on exit" model where motorists pay only for the time actually used. Instead, Excel requires motorists to estimate in advance how long they will need, creating situations where honest mistakes can result in a £100 parking charge for what amounts to a relatively small underpayment.

This experience has permanently changed my opinion of the company. I will never use an Excel Parking-operated car park again where I have a reasonable alternative, and I will actively support efforts to encourage fairer and more proportionate regulation of the private parking industry.

No crime was committed. I paid to park. I simply made an honest mistake, yet the financial consequence was a demand that bears little relation to the additional parking fee that would have been due. That is why I cannot recommend Excel Parking Services.

Batshit crazy for money ,avoiding this company

Wouldnt even give this company 1 star! Had lettes of £101 and £176 for crossing the Warburton Bridge which is £1 to cross. No toll man in the box so drove on, no obvious signage to pay any other way. Letter came after appeal date and 5 months after the event so no option to appeal. Called and they would not listen threatened me with ccj and court, would not allow me to speak to a manager, would not give their name when asked. Put phone down on me when I advised I was going to record the test of this conversation, bad company , shroud not be allowed to trade .Peel Holdings carrying out own investigation, something iffy there!

Disgusted by their lack of empathy and their terrible appeals process. They are bullies and use threats to get people to pay up.
They should be investigated!

We parked & paid on one this company's pieces of wasteland but mis-typed the car reg by one letter. 2 weeks letter there was a charge through the post.

Initially we sent screenshot of the payment and a credit card receipt but they claimed they had not received anything and that no entries remotely similar to our reg plate had been logged on their system. When we photographed & sent the parking ticket they had to admit that they had actually received payment (hence are fraudulent) and dropped the claim.

If you see this company's logo on a car park, keep driving or you could end up being fraudulently pursued.

Disappointing experience with the appeals process.

After receiving a notice for an unpaid £1 toll, the toll was paid immediately and an appeal was submitted explaining that a recently diagnosed ADHD condition had contributed to the oversight. The appeal explained how ADHD affects executive functioning, memory and time-sensitive administrative tasks, and requested consideration of these circumstances.

The appeal response did not address the disability-related information at all. Instead, it simply restated that the payment had been made outside the payment window.

Whether or not the appeal was ultimately successful is not the issue. The concern is that there appeared to be no acknowledgement of the disability information provided, no indication that reasonable adjustments or discretion had been considered, and no explanation as to why those factors were rejected.

Organisations do not have to agree with every appeal, but customers should reasonably expect that the circumstances they raise are properly considered and addressed in the response.

I hope the company reviews its appeals process to ensure that disability-related information is genuinely considered rather than overlooked.