Formula One Autocentres - Camberley Opiniões 

158
•
TrustScore: 3 em 5

3,0

571 - 575 London Rd, GU15 3JQ Camberley, GB

•

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Dismissive and uninterested staff. I booked my nephew's car in to have front tyres replaced as both very worn and was due to drive back to N.Devon. After making the appointment I rang to ask if the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have recently taken two vehicles into the Autocentre in Camberley. On each occasion I was met by a welcoming, friendly team who accepted the keys and showed me into a comfortable "waiting room".... Ver mais

Classificada 5 em 5 estrelas

Just wanted to drop you a line to thank you for excellent service received today at the Camberley branch. I had no appointment but the manager was willing to take a look at a problem tyre, diagnose th... Ver mais

Classificada 5 em 5 estrelas

I booked online to have 4 tyres fitted. Asked at Camberley branch if they could fit them. Following day tyres had been delivered to F1 Camberley, they rang me to let me know they could fit the... Ver mais


Informações sobre a empresa

  1. Loja de pneus
  2. Mecânica automóvel
  3. Oficina de inspecção

Escrito pela empresa

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Escrito pela empresa

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Informações de contacto

  • 571 - 575 London Rd, GU15 3JQ, Camberley, Reino Unido

3,0

Aceitável

TrustScore: 3 em 5

158 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,0

Todas as opiniões

(158)

5563 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

So very glad I pulled in here

Was driving and suddenly had a flat tyre so luckily made it into F1 Autocentres. As a woman on her own and basically no choice but to replace my tyre I thought this might well cost me a fortune! But was quoted £80 by Dave for my tyre which I thought was extremely reasonable and as I had a slow puncture on another tyre I asked for that to be replaced too. Dave said absolutely no need and said he would repair it at a fraction of the cost. This was all done immediately as I was really distressed that I needed to pick my daughter up from school. The service here was just exceptional and will be my go too for any car services going forward! Huge thanks to Dave and his team.

15 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Dreadful Service

Took 2 x cars in for MoT and six new tyres. The fitter overtightened the wheel bolts so much that we had to take one car to a specialist to be able to remove the wheel bolts. The other car had to be taken to another garage to get wheel bolts loosened but bolts were destroyed doing so. They damaged one of the wheel rims. The tyre pressures were incorrect. They lost one of the locking wheel bolts and got the balancing totally wrong and then told me the wheel was buckled. Absolutely appalling quality of work.

18 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Dodgy MOT experience

Just had an MOT carried out at the Camberley branch. Something dodgy going on - apparently one of the headlamps was "very misaligned", even though I had checked alignment before the test. Charged £20 and wasn't even asked whether I wanted it done! Could have done this myself! Sounds like they're on to a bit of a money spinner here

18 de setembro de 2024
Opinião espontânea
logótipo da Formula One Autocentres - Camberley

Resposta da Formula One Autocentres - Camberley

Dear Joe,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Classificada 1 em 5 estrelas

Please try to understand the customer's…

Please try to understand the customer's situation and communicate accordingly. Also, physically show the customer what work has been done on the car after service.

The spare parts are very expensive, costing 40% to 50% more compared to online prices or Euro parts.

An employee named Jason was extremely rude. He quoted me a price and insisted to come immediately to make the payment. However, I was at work at the time. I requested to pay at 5:30 pm, but he demanded to pay right away. With no other option, I had to send my wife to make the payment, even though she had recently undergone a C-section surgery and was caring for our two-month-old baby. She walked all the way from our home to the garage, only to be kept waiting for almost two hours with the baby until I arrive to make the payment.

24 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling service

Appalling service, if you own an electric car do not use Formula One Autocentres. I took my Telsa for an MOT, they did not have the pads despite booking online and giving all my car details. The manager of the branch, who was amazing, said that they keep losing them, and he has purchased himself pads before to keep customers happy as the company does not replace them. Customer Service, which is rude and unhelpful, says you should buy them from Tesla. Tesla says if a garage offers Telsa MOT, they know what they need to buy, and the customer should not have to purchase. The customer services lady is very uncaring, not a great image for the company, and I would strongly recommend from the customer services angle to never use them. The branch manager deserves excellent credit; he even wrote an email to his boss explaining the situation. Customer service no empathy and did not care about the inconvenience it caused me; she could not get a refund quickly enough. Tough world out there and being nice on the phone is very important. The brand manager delivered the bad news and was truthful and I respect that. Had customer services done the same I would no be giving them a one star rating. My previous experience was amazing, again the brand staff looked after you.

13 de setembro de 2024
Opinião espontânea
logótipo da Formula One Autocentres - Camberley

Resposta da Formula One Autocentres - Camberley

Dear Paul,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Classificada 4 em 5 estrelas

Possibly best locally

Initially due to very poor communication between the Tyre supplier (in this case Asda) and F1 fitters the fitting time was incorrect appears to be a reoccurring problem.Tyres fitted professionally and with care having suffered previous bad experiences with other local companies damaging Diamond Cut wheels, would use again

11 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Popped in this morning about one of my…

Popped in this morning about one of my tyres that was a bit dodgy and although they were busy they fit me in and was all checked and done within 15minutes. Amazing service and Dave you did me solid!! Cheers mate.
Would recommend these guys

19 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really positive experience

Really positive experience, Dave was very honest and helpful with his assesment of the issue with my tyre yesterday, fixing it quickly and saving me a few quid which is always great :-) 2nd visit and wont be my last thank you again :-)

18 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible

Terrible. Booked in a service for a hybrid car. Followed the instructions per the website. Confirmed the garage, booked for 1 weeks time.
Arrive on the day, to be told they can not do it as the only person there had arm in a cast.
Why they couldn't ring prior, somthung with their system not telling them until the day.
Was told by the engineer, my cast comes off on Monday, please let me book you in next week. OK. A week Friday. Then get a call today, Tuesday, informing me that they can not do any hybrids at this location. Why was I booked in, why was I rescheduled, why was my money taken. Why did you call me to inform me if the week prior your system does not tell you until the day, what type of car is coming in.
Would avoid using this company.

Let's see how long the refund takes.

Updated 27/4
Refund provided l, but no contact. They pushed trust pilot for further personal details, "or the review may be withdrawn" but I've not heard a thing from these people.
I would avoid using them. Cheapest isn't best. Customer service poor.

16 de abril de 2024
Opinião espontânea
logótipo da Formula One Autocentres - Camberley

Resposta da Formula One Autocentres - Camberley

Dear Tony,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Classificada 5 em 5 estrelas

Happy customer.

A nice welcome and a very good service. Car was ready by midday which was a bonus. Will definately return in the future. Many thanks

7 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

New brake pads

Whilst passing, pulled in to book my car in for new front brake pads, expecting it would be in a few days time. Manager said 'We can do it now...if you want'. 30 minutes later back on the road, Brilliant service!!

7 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Tyres, track rod ends and wheel alignment

I took my car to Formula one for a tyre change, brake fluid change and a steering alignment check. The staff were very welcoming and friendly. There was an issue with the steering and they invited me to have a look. I agreed to the work along with wheel alignment.
The steering setup and the work was as expected at a very reasonable price. Well done to the team at Formula one, thank you

4 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Super easy and I felt looked after.

Had an issue and needed it checked on the same day, luckily they had space and I was able to drop it off that evening to have it worked on the following day.
They reviewed the work (which turned out to be more than expected) and gave me a breakdown of what was required and how long it may take.
They were very well mannered, clearly knowledgeable and took the job in hand.
I collected my car that evening and felt confident in the work done.
I'll absolutely be returning to the Camberley branch, Thank you John, Rob and Dan for the hard work put in.

9 de fevereiro de 2024
Opinião espontânea

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