Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Ver mais
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Very helpful and it was refreshing to call a number and speak to someone. I had a delivery issue as I had to go out and the person I spoke to said that she would call me back with an accurate deliver... Ver mais
A empresa respondeu
Fabulous service! I required a sample to try to match in flooring for a customer, the sample arrived the next day and going forward we hope to be doing business with Factory Direct Flooring.
My flooring sample arrived promptly and I love it. Sadly I can’t order the complete roll yet, as the delivery driver can only do a kerbside delivery, so I will have to wait until the builder arrives,... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de pisos
- também em
- Empreiteiro para instalação/reparação de pisos
- Fornecedor de pisos de madeira e laminados
- Loja de bricolage, casa e jardim
Escrito pela empresa
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Informações de contacto
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Reino Unido
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
4,5
Excelente
2 mil opiniões
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Resposta da Factory Direct Flooring Ltd
Zac Roe,
We're so glad to hear that your floor samples arrived quickly! We appreciate you sharing your positive experience with us.
Factory Direct Flooring Ltd
Great delivery and fast
Great delivery and fast. Vinyl flooring is good but much thinner than thought.
10 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Malcolm,
We appreciate your feedback regarding the vinyl flooring's thickness. The two samples you ordered were 1.9mm and 2.0mm thick; so not sure why we lost 2 stars or how thin you were expecting 2mm to be. But we're glad the delivery was fast.
Factory Direct Flooring Ltd
Delivery was excellent
9 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Cwmderi
We're so pleased to hear that you are happy with the delivery. Thank you for taking the time to share your feedback with us!
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
John,
We are delighted to hear that you experienced effective communication and rapid delivery. Thank you for your wonderful feedback.
Factory Direct Flooring Ltd
Excellent Customer Service!
Excellent customer service. KJ responded promptly, was polite, friendly & very helpful.
Delivery company came a day later than originally stated on the order & they did cause some damage, but customer services dealt with that to my satisfaction.
Laid the floor myself, which was a lot easier than I expected & it looks great.
I would rate my overall experience with FDF an definite 10/10.
27 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Patrick,
We are so happy to hear that our team provided excellent customer service and that we could resolve the delivery issue to your satisfaction. It's wonderful to know that you found the flooring easy to lay and that it looks great. We truly appreciate you sharing your positive experience with us and giving us such a high rating!
Factory Direct Flooring Ltd
Value for Money !
Steve the sales man at factory Direct Flooring Ltd was very helpful and attentive. He gave me a very good discount on the laminate I purchased. It made me feel very happy because I purchase most of my laminates from them. Thanks for your excellent service Steve.
10 de setembro de 2026
Opinião espontânea
Resposta da Factory Direct Flooring Ltd
Sangeeta Goyal,
We are so delighted to hear about your positive experience and that our team member provided such helpful and attentive service. It's wonderful to know that you were pleased with your purchase and the excellent service you received. Thank you for your continued loyalty!
Factory Direct Flooring Ltd
Received sample and pleased with it
8 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Darren,
We're so pleased to hear that you are happy with the sample you received. Thank you for taking the time to share your positive feedback with us!
Factory Direct Flooring Ltd
Quick and no hard sell
27 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Alison Roozbehan,
We are so pleased to hear that your experience with us was both efficient and free from any pressure. We truly appreciate your positive feedback!
Factory Direct Flooring Ltd
Poor quality
Hello
Product looked and felt lovely however we did our usual test for durability and it ripped very easily.
7 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Sally Pank
We’re sorry to see this left as a review of our service, as we haven’t had any contact from you regarding the product, your requirements or the test you carried out.
This is a 2mm domestic vinyl with a 0.2mm wear layer, designed for appropriate domestic use rather than high-traffic applications. Without knowing your intended use or what your “usual durability test” involves, it’s difficult to assess whether this product was suitable for your needs.
We’re always happy to offer advice and help customers choose the right flooring for their intended use. Given that no concerns have been raised with our service, we would kindly ask you to reconsider the service rating, while of course respecting your feedback on the product itself.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Patricia Spears,
We are so pleased to hear that you had such a positive experience with us and that you are happy with the quality of our goods. Thank you for your kind words!
Factory Direct Flooring Ltd
Ordered flooring arrived
Ordered flooring arrived, had a few questions, they wanted them via email, to avoid confusion, and that worked. Short story short, will be buying from this company in ghe furture as 1st choice
7 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Mrs Bayliss,
We're so glad to hear that our communication method helped clarify your questions about the flooring. We truly appreciate your positive feedback and look forward to being your first choice for future purchases!
Factory Direct Flooring Ltd
A great speedy service
A great speedy service. I’ve ordered a couple of samples and have decided. I now need to measure up and place my full order. Highly recommend based on the sample service.
7 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
A Cogan,
We're so pleased to hear our sample service helped you make your decision! We appreciate your kind words and look forward to assisting you with your full order.
Factory Direct Flooring Ltd
Just samples ordered!
Only ordered 2 free samples but they got here within a few days of ordering. Have decided to go with one of them so when I’ve worked out what’s needed I’ll get an order in to you! All communications were good with receipt of order and shipping. A great service! Thanks!
7 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Michael,
We are so pleased to hear that our sample service was helpful and that you found a product you like! We appreciate your kind words about our communication and service. We look forward to receiving your order when you're ready.
Factory Direct Flooring Ltd
Samples arrived as planned
Samples arrived as planned - chose one and it’s lovely
7 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Nicola Hardcastle,
We're so happy to hear that your samples arrived as expected and that you found one you love! We appreciate your kind words.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
pat hughes,
We're so pleased to hear that you found the sample beautiful and that it arrived so quickly! Thank you for sharing your positive experience with us.
Factory Direct Flooring Ltd
The quality was excellent but the…
The quality was excellent but the colour was wrong
7 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Helen,
We appreciate your feedback regarding the colour; but was this wrong because we did something wrong, or wrong because you didn't like it? We would appreciate our reviews reflecting our service, but we do understand your disappointment.
Factory Direct Flooring Ltd
2 samples ordered
Ordered 2 samples of vinyl flooring, received within 2 days. Excellent service, just deciding now which one to pick
8 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
AliceT,
We're happy to hear that your vinyl flooring samples arrived so quickly! We appreciate your positive feedback and are glad we could provide excellent service.
Factory Direct Flooring Ltd
Fast and efficient delivery
3 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Adeel Adham,
We are delighted to hear that your delivery was both fast and efficient. Thank you for sharing your positive experience with us!
Factory Direct Flooring Ltd
The parcel was not left at my property. I’d heard Evri were rubbish. I completely agree.
The parcel was not left at my property. The photo shows the parcel left against a wooden door/gate, situated on small stones against a grey wall with white drainpipes. I have none of these identifying features at my property. I have no small stones in my garden, no wooden gate, no grey walls as my walls are all bath stone and brick, and all my drainpipes are black.
4 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Irene Musgrave
We're sorry your samples didn't arrive with you but were misdelivered by the carrier. Whenever we are informed that any sample orders have been affected due to carrier performance we will always resend them. We hadn't heard from you, but have offer this to you.
While the courier failures have been outside our direct control, we understand that ultimately you place the order with us. However we do feel that this feedback was directed at EVRi and not us, and that it was left before informing us and without giving us the opportunity to resolve your issues which we would always do.
We kindly request that this review should reflect our service.
Factory Direct Flooring Ltd
Super fast delivery
Super fast delivery. I still can't make my mind up which flooring to have.
4 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Mrs Gloster,
We're so happy to hear about your fast delivery! We understand that choosing flooring can be a big decision.
Factory Direct Flooring Ltd
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