Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Ver mais
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I had great customer service from Brian from the sales team. He was very patient, understood my requirements, explained everything and provided a great price for my project.
Very helpful and it was refreshing to call a number and speak to someone. I had a delivery issue as I had to go out and the person I spoke to said that she would call me back with an accurate deliver... Ver mais
A empresa respondeu
Fabulous service! I required a sample to try to match in flooring for a customer, the sample arrived the next day and going forward we hope to be doing business with Factory Direct Flooring.
Informações sobre a empresa
- Loja de pisos
- também em
- Empreiteiro para instalação/reparação de pisos
- Fornecedor de pisos de madeira e laminados
- Loja de bricolage, casa e jardim
Escrito pela empresa
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Informações de contacto
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Reino Unido
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
4,5
Excelente
2 mil opiniões
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Super fast delivery
Super fast delivery. I still can't make my mind up which flooring to have.
4 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Mrs Gloster,
We're so happy to hear about your fast delivery! We understand that choosing flooring can be a big decision.
Factory Direct Flooring Ltd
Difficult and expensive return process
I needed to return the flooring. Whilst initially instructions to return seemed insurmountable the company instructed me in the return process. I have had pallet collected so let’s wait and see if all goes to plan!
3 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Hi Jenny
We're sorry you feel so strongly but are unsure why. You placed an order on 17/08 which was delivered on 20/08, having placed two orders for samples beforehand. We then have no record of any correspondence until the 05/09 when you requested a return. On 06/09 we sent you a return form which we have yet to receive back. And on 07/09 you leave this feedback. If you'd like to follow up on the return email we've sent to help us understand the issue, I'm sure we can resolve it.
Factory Direct Flooring
Efficient and prompt
3 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
A.E.M.Jones
Thanks. We're glad you liked our service.
Factory Direct Flooring
Great samples delivered very quick
Great samples delivered very quick, just deciding is the. Slow point
3 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Valued Customer,
We're glad our samples reached you quickly! We understand that choosing can be the hardest part.
Factory Direct Flooring Ltd
Prompt response
was pleased with the service of being to obtain samples, enabling us to see if they were what we wanted for the area to be replaced.
13 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Anne-Marie Fenton,
We're so glad the samples were helpful in making your decision. We appreciate you sharing your positive experience with us!
Factory Direct Flooring Ltd
A great service in supplying customers…
A great service in supplying customers with free samples at no cost.
2 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
stephen okeeffe,
We are so happy to hear that you appreciate our complimentary sample service! Providing free samples is something we're delighted to offer our customers.
Factory Direct Flooring Ltd
So helpful to be able to see samples
So helpful to be able to see samples. I shall certainly be making my purchase from Factory Direct Flooring once I move house.
1 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
Dr Sandra Adams,
We're so glad to hear that the samples were helpful for you! We look forward to assisting you with your flooring purchase once you've moved into your new home.
Factory Direct Flooring Ltd
The worst company to deal with!!
The worst company to deal with!!!
Ordered a floor and only half of it arrived. I was promised by telephone that it would be delivered the next day and it didn’t arrive.
They said it had been damaged in transit and would sent another one out within 3 days. Of course it didn’t arrive. I called the telephone number but of course only sales can get through. Email only.
I eventually got through to Brian and then Jake (in sales) which I complained to and they promised that they would call me back. I didn’t receive a call back.
They have my money and I still have had no communication and no floor.
I strongly suggest you consider buying from these people.
Their excuse was I’ve emailed DX but they haven’t responded.
4 de setembro de 2026
Opinião espontânea
Resposta da Factory Direct Flooring Ltd
Eden Alternative Education,
We are very concerned to learn about the issues you have experienced and the subsequent lack of resolution.
We have requested further information including your order number so that we can verify and resolve any issues.
We are committed to improving our processes to prevent such situations from recurring for our valued customers.
Factory Direct Flooring Ltd
Had to cancel due to long leadtime
31 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Yvonne
We're sorry that we weren't able to meet your expectations.
For context, you purchased from us on 27th August without contacting us for a lead time as prompted by our site. After receiving your order we advised of an expected date between 7th and 18th September - to allow for delays which can occur with imports. We understand that you did not wish to wait until the 18th and we cancelled at your request.
We understand your disappointment, but feel this rating could have been avoided had you contacted us before placing your order.
If you are still interested in your chosen flooring, it is now in stock following receipt from our suppliers today.
Factory Direct Flooring Ltd
Great communication
really great communication emailed to follow up definitely a good company
1 de setembro de 2026
Resposta da Factory Direct Flooring Ltd
David,
We're so glad to hear that our communication met your expectations! We truly appreciate your positive feedback and kind words.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Taras
We're so glad to hear that you rate our service so highly. We really appreciate your positive feedback.
Factory Direct Flooring Ltd
Love the laminate flooring I brought…
Love the laminate flooring I brought from here . The second lot I've had , excellent quality and value for money. Excellent customer service, I ordered my flooring but it wasn't in stock, they gave me a rough date , but I got a bit inpatient, so asked if they had anything else similar in stock , they showed me what they had , but it was a bit more expensive, but they did a straight swap at no extra charge to me & they delivered to my home with in three days . Excellent company wouldn't shop anywhere else for my flooring. Many thanks, very happy customer
21 de julho de 2026
Resposta da Factory Direct Flooring Ltd
D Phelps,
We are so pleased to hear how happy you are with your laminate flooring and our service. It was our pleasure to ensure you received a suitable alternative when your initial choice was out of stock, and we are glad we could arrange a prompt delivery for you. We truly value your continued loyalty and appreciate your kind words.
Factory Direct Flooring Ltd
Lovely flooring
Lovely flooring and they send samples out so you can see the exact colour
31 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Sheridan Stanworth,
We're so pleased to hear you found our flooring lovely and that our samples were helpful in choosing the perfect colour. Thank you for your positive feedback!
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
i s,
We're so happy to hear that your order arrived quickly and that you are pleased with the quality of the product. Thank you for your positive feedback.
Factory Direct Flooring Ltd
Steve was very helpful helping us with…
Steve was very helpful helping us with delivery dates and returns, as well as holding a sale discount for us
3 de setembro de 2026
Opinião espontânea
Resposta da Factory Direct Flooring Ltd
Thom Atkinson,
We're so happy to hear our team provided such helpful assistance with your delivery, returns, and discount. Thank you for sharing your positive feedback!
Factory Direct Flooring Ltd
Although package arrived late (…
Although package arrived late ( courier) happy with my samples.
28 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Tash,
We're glad to hear you are happy with your samples, despite the delay with the courier. Thank you for your understanding and positive feedback.
Factory Direct Flooring Ltd
One of the best customer service…
One of the best customer service interactions I have had in years, so I had to come and write a review. I had been looking at their range and requested some free samples, which were sent out very promptly but I did just miss out on their summer sale deadline. I was disappointed on my part for not visiting their site sooner. However, I received an email a day or two after from Brian Merriman at Factory Flooring stating since I had requested the samples but had missed the deadline they would honour the discount. I was taken aback by such a thoughtful gesture. Not only that but when I explained I was busy with project and wouldn’t require it that week they delayed delivery a week so I could take delivery easier. Great product and customer service to match. I will definitely recommend this company and their staff and return for more flooring.
3 de agosto de 2026
Opinião espontânea
Resposta da Factory Direct Flooring Ltd
A.Sehnal,
We are so delighted to read your wonderful feedback and truly appreciate you taking the time to share your positive experience with us. It brings us immense joy to know that our efforts to provide exceptional customer service resonated so strongly with you. We always aim to go above and beyond for our customers, and we are especially pleased that we could honor the discount and accommodate your delivery schedule. We are thrilled that you are happy with both the product and our service, and we eagerly look forward to assisting you with your future flooring needs. Thank you for your kind words and recommendation!
Factory Direct Flooring Ltd
First trial pack sent out
First trial pack sent out, Evri decided they didn't want to deliver even though he was close by, phoned up sent another package out different postage
28 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Chris Abbott,
We are truly sorry to hear about the delivery issues you experienced with your initial trial pack. We understand how frustrating it is when a delivery doesn't go as planned, especially when the courier was nearby. We appreciate you reaching out to us, and we're glad we could send out a replacement for you promptly. We are always working to improve our delivery process and your feedback is valuable.
Factory Direct Flooring Ltd
Very fast delivery of the samples.Good…
Very fast delivery of the samples.Good quality 👌
26 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Tracy Blunden,
We're delighted to hear that your samples arrived so quickly and that you're pleased with their quality! Thank you for sharing your positive experience with us.
Factory Direct Flooring Ltd
Haven’t received sample yet
20 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Mrs Sylvia Toms
We're sorry to learn that the carrier has lost your sample order, and understand the disappointment when this happens. If contacted we will always resend the samples, and have done this now for you anyway. Once received we would kindly ask if you would consider revising your feedback.
Factory Direct Flooring Ltd
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