Will (not sure on his last name) in St Austell branch was brilliant, I'm fussy and always have a hundred questions and queries however he was very patient and positive, explained everything in detail... Ver mais
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Leia as opiniões dos outros
This company is superb. We found them while on holiday in Devon. The range of sofas is lovely, very competitive prices for the quality, good sales service, informative not pushy, and the delivery was... Ver mais
A empresa respondeu
Sales were.very helpful and professional. Nothing was too much trouble. Delivery of chairs came earlier than estimated and delivery men were friendly and carried the bulky boxes into the house and pl... Ver mais
A empresa respondeu
My elderly mother and I were served by Brian Johnson at the Newton Abbot store. He was incredibly patient and knowledgeable without being pushy. We are very pleased with our selection so far, and awa... Ver mais
Informações sobre a empresa
Sobre Fairway Furniture
Escrito pela empresa
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
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Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Informações de contacto
184 Billacombe Road, PL9 7HE, Plymouth, Reino Unido
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
One piece of my order is damaged and we…
One piece of my order is damaged and we also ordered a headboard that did not come with the bed to be told it was not ordered
23 de julho de 2026
Helpful staff that are able to advise…
Helpful staff that are able to advise you concerning your order, when it’s going to be ready & delivered with you choosing date & time.
23 de julho de 2026
All of the staff and delivery staff…
All of the staff and delivery staff went up and beyond thank you so very much great job.
23 de julho de 2026
Showroom staff listened to what we…
Showroom staff listened to what we needed rather than what they wanted to sell, 2 day delivery.
20 de julho de 2026
Friendly and helpful service both from…
Friendly and helpful service both from the showroom and the delivery team.
17 de julho de 2026
Brilliant
Will (not sure on his last name) in St Austell branch was brilliant, I'm fussy and always have a hundred questions and queries however he was very patient and positive, explained everything in detail and continued to communicate until our corner suite arrived.
Overall experience was brilliant. Would definitely go back for future purchases
30 de maio de 2026
Definite recommendation
Nice store easy to shop in. not chased around the store by the staff, you are allowed to browse, then you can easily get assistance. The staff are very pleasant and helpful. needed urgent delivery of my purchase and they came up trumps. Delivered on time on the chosen day. All very good
13 de julho de 2026
Excellent job, thanks
My elderly mother and I were served by Brian Johnson at the Newton Abbot store. He was incredibly patient and knowledgeable without being pushy. We are very pleased with our selection so far, and await delivery with anticipation
23 de julho de 2026
Opinião espontânea
Brilliant customer service and great…
Brilliant customer service and great delivery experience thankyou
22 de julho de 2026
Resposta da Fairway Furniture
Thank you so much for your kind words! We're delighted to hear you had a great experience with both our customer service and delivery. As a family run, independent business we really appreciate your support!
Staff were knowledgeable and very helpful
Staff were knowledgeable, friendly and polite. We ordered a mattress which we are very pleased with. Delivery service was excellent.
16 de julho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you found our staff to be knowledgeable, friendly, and polite, and that you're so pleased with your new mattress. It's also fantastic to know that your delivery experience was excellent.
We really appreciate you taking the time to share your experience, and we hope you enjoy many comfortable nights on your new mattress. We look forward to welcoming you back again in the future.
Product great but delivery not so great
Great retail service (Max was brilliant) however delivery service was very disappointing
My 72 year old wife was left to put on the chair legs herself with great difficulty
17 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to share your feedback.
We're delighted to hear that Max provided you with such excellent service in store, and we'll be sure to pass on your kind comments to him.
However, we're very sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating it must have been for your wife to be left to fit the chair legs herself, particularly given the difficulty this caused. This is certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention as we do offer two different delivery options to alleviate this problem the Essential which you purchased which was a basic delivery to the room of your choice with no-unpacking or set-up or a Premium Delivery & Setup which includes unwrapping and assembly of all applicable furniture leaving them ready for use, we will discuss with Max why this service wasn't offered on this occasion. If there's anything we can do to help further, please don't hesitate to contact our customer service team so we can look into your experience in more detail.
Thank you again for your valuable feedback.
Very helpful and friendly staff both in…
Very helpful and friendly staff both in showroom and at delivery.
Wide range of good quality furniture
13 de julho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you found both our showroom and delivery teams to be helpful and friendly. It's also great to know that you were impressed with our wide range of quality furniture.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new furniture for many years to come. We look forward to welcoming you back again in the future.
Andrea our sales advisor was fab really…
Andrea our sales advisor was fab really knew her stuff and very friendly and couldn't be happier with the sofa we picked
14 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your wonderful review. We're delighted to hear Andrea provided such friendly and knowledgeable service and helped you find the perfect sofa. We'll be sure to pass your kind comments on to her. Thank you for shopping with us, and we hope you enjoy your new sofa for many years to come.
Kind regards,
Fairway.
No problems nice delivery men polite
20 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your review. We're delighted to hear everything went smoothly and that our delivery team provided polite, friendly service. We'll be sure to pass your kind comments on to the team. Thank you for shopping with us.
Kind regards,
Fairway.
This company is superb
This company is superb. We found them while on holiday in Devon. The range of sofas is lovely, very competitive prices for the quality, good sales service, informative not pushy, and the delivery was by their own staff, hence perfect. 10/10! Thank you!
16 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave such a wonderful 5-star review. We're delighted to hear you found us while on holiday and that you were so pleased with our range of sofas, competitive prices, and the service you received from both our showroom and delivery teams. As a local family-run business, it means a great deal to receive such kind feedback. Thank you for shopping with us, and we hope you enjoy your new sofa for many years to come.
Kind regards,
Fairway.
Sales were.very helpful and…
Sales were.very helpful and professional. Nothing was too much trouble. Delivery of chairs came earlier than estimated and delivery men were friendly and carried the bulky boxes into the house and placed them just where I asked them.
16 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your review. We're delighted to hear that our sales team were helpful and professional, and that nothing was too much trouble. It's also wonderful to know your chairs arrived earlier than expected and that our delivery team provided such friendly, helpful service. We'll be sure to pass your kind comments on to both teams. Thank you for shopping with us.
Kind regards,
Fairway.
Outstanding service on purchase of a new bed from Fairway.
My purchase of a new adjustable bed was seamless right through to delivery & set up, & even taking my old bed away! The staff in the St.Austell store were very helpful & gave the right amount of help without being pushy.
The men who delivered the bed were also super helpful & very polite.
As a full time Carer this was an extra thing to see to on my already full schedule, but I can honestly say that Fairway staff made it an easy process & are a delight to deal with.
I am thrilled with my purchase & with the service I received. Well done Fairway!
14 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave such a wonderful 5-Star review. We're delighted to hear that your experience, from choosing your adjustable bed through to delivery, setup, and collection of your old bed, was seamless. We'll be sure to pass your kind comments on to both our St Austell showroom team and our delivery team. It means a great deal to know we could make the process easier for you, and we're thrilled that you're so pleased with your new bed. Thank you for shopping with us.
Kind regards,
Fairway.
Friendly, respectful and timely delivery
Friendly helpful showroom - not pushy.
Delivered earlier than initially thought, which was perfect.
The delivery was smooth and stress free - the delivery guys were lovely.
We are really pleased with the furniture.
17 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your wonderful review. We're delighted to hear you enjoyed a relaxed showroom experience, speedy delivery, and such great service from our delivery team. It's fantastic to know you're so pleased with your new furniture. Thank you for shopping with us.
Kind regards,
Fairway.
Excellent service
Excellent service . Nothing was to much trouble . We have been dealing with Fairway now for many years. Great service .
17 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your wonderful review. We're delighted to hear you've continued to receive excellent service over the many years you've shopped with us. Your loyalty means a great deal to us, and we're so pleased our team has been able to help whenever needed. Thank you for your continued support, and we look forward to welcoming you back soon.
Kind regards,
Fairway.
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