Familywindow Opiniões 

75
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Top notch quality materials. Simply the best desk I have. Years later still holding up perfectly and the large size makes it very practical.

A empresa respondeu

Classificada 5 em 5 estrelas

A big thank you to the team at Family Window for your excellent customer service again. Found you very responsive. We were worried after reading some reviews but reassured are not representative and w... Ver mais

Classificada 5 em 5 estrelas

We bought a bed and mattress from Family Window. Our plans changed and we decided we didn;t want the mattress and wanted to return it. The customer service and personal attention we got from Family... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Repeat buyer delighted with the expert service again. Very professional. Kept with same brand for new bed - Stompa - this time a high bed with lots of storage and a sofa bed that's a real boon. Select... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de mobília para quartos

Escrito pela empresa

Approved online reseller for Thuka, Parisot, Flexa, Stompa and Kids Avenue bedroom furniture.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

75 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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4,8

Todas as opiniões

(75)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Top notch quality materials

Top notch quality materials. Simply the best desk I have. Years later still holding up perfectly and the large size makes it very practical.

19 de março de 2025
Opinião espontânea
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Resposta da Familywindow

We're very grateful for you taking the time to write a positive review and are pleased the gaming desk is still going strong after all these years. They are certainly built to last.

Classificada 5 em 5 estrelas

Great communication

Great communication, very accommodating with delivery. Nice to have the personal touch as opposed to a large chain.

16 de fevereiro de 2026
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Resposta da Familywindow

Thank you very much for taking the time to post a positive review. We appreciate that, and are pleased you are happy with the service provided.

Classificada 5 em 5 estrelas

We are a returning customer to Family…

We are a returning customer to Family Window. We have had 2 high sleepers. Cannot fault the quality of product. Would recommend

17 de fevereiro de 2026
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Resposta da Familywindow

Thank you for that. We're pleased you are happy with the two high beds you have, and are very grateful to customers when they take the time to recommend us.

Classificada 5 em 5 estrelas

Really great company

Really great company, great communication and fitters were experienced and timely.

16 de abril de 2025
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Resposta da Familywindow

We're pleased you are happy with the two Thuka high beds and thank you for recommending our fitting service too. We're very grateful to customers when they take the time to recommend us.

Classificada 5 em 5 estrelas

Excellent Service

Excellent Service. I would highly recommend this company. The customer service people have been fantastic, and have always got back to me quickly. The website was easy to use. The delivery men were brilliant, they kept us uptodate all the way. They delivered on time. And assembled the beds perfectly. Would 100% order from them again

5 de fevereiro de 2025
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Resposta da Familywindow

Thank you so much for going to the trouble of leaving a positive review. We're very grateful when customers do that and we'll certainly pass on your appreciation to the assembly team. We're pleased your grandchildren are happy with their new high beds and thank you again for the order.

Classificada 5 em 5 estrelas

Excellent service

We needed a new Highbed for our daughter with a Futon, the service provided was exceptional and the bed is superb quality, since we also took the assembly service, the team arrived and assembled the bed in good time, even taking away the boxes etc, we could not be happier.

6 de janeiro de 2025
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Resposta da Familywindow

Thank you very much for taking the time to post a positive review. We appreciate that, and are pleased you are happy with the bed and assembly service provided.

Classificada 5 em 5 estrelas

Superb quality and great customer service!

My Noah C - High Sleeper Bed with Sofa Bed, Desk & Shelf was delivered and built yesterday and I am delighted with the look and quality of the bed itself and the skill, efficiency and friendliness of the fitter.

Thanks also to Jason from Family Windows for his excellent customer service and communication throughout.

This is not a cheap product, but for the superb quality and the great customer service, it is money well spent.

18 de novembro de 2024
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Resposta da Familywindow

Thank you very much for taking the time to write a positive review. We're very pleased when customers make the effort to do so and are very grateful. We like to offer beds that are superior to conventional "flat pack" beds and are pleased you are delighted with the one you chose.

Classificada 5 em 5 estrelas

Thank you so much for you're beautiful…

Thank you so much for you're beautiful amazing service - i was scammed the first time i ordered this bed from cosy beds once i placed this order this company went above and beyond for us we now have a very happy little boy with a beautiful new bed . best customer service team helped me with getting the bed.

6 de agosto de 2024
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Resposta da Familywindow

Thank you for the review, and I'm glad we sorted everything out. We are an Authorised Dealer for the exclusive number of brands we represent online and as such have a very good relationship with them.

Classificada 5 em 5 estrelas

Great customer support

Great customer support. Item arrived before date and the delivery team super professional, arrived 10m before scheduled time... and finally the bunk bed was assembled and was the really pleasant with the quality. Highly recommend it

6 de abril de 2024
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Resposta da Familywindow

We thank you very much for taking the time to write a positive review. We're very pleased when a customer makes the effort to do so. We very often deliver earlier than estimated but prefer to quote longer delivery times so that we do not let people down. We're pleased you like the bunk bed and that you recommend our services.

Classificada 5 em 5 estrelas

Highly recommended

Easy to order, excellent communication on day of delivery. Excellent communication with seller when we thought we had some bits missing (we didn't everything was there). Building was straightforward and the quality of the finished bed was excellent very sturdy. Would highly recommend

30 de março de 2024
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Resposta da Familywindow

Thank you so much for going to the effort of writing a positive review - we're very grateful when customers do that. We're pleased you are happy with the quality of the bed and thank you again for recommending us.

Classificada 5 em 5 estrelas

Brilliant company - wouldn’t hesitate to recommend them

We ordered a midsleeper cabin bunk bed for our granddaughter. I was hesitant at first to order from an unknown company, but took a risk and am so pleased I did. The communication from the company was perfect and the delivery was very quick. We paid for the company to assemble the bed (well worth the extra cost) and the men that came were super fast, extremely friendly and professional. More importantly the bed is amazing and very sturdy, such good quality. My granddaughter loves it.

I wouldn’t hesitate to recommend this company.

15 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The first time I wasn't sure about this…

The first time I wasn't sure about this company, I ordered the Trasman bed with wardrobe and storage. The delivery and the assembly was perfect, done by honest people. Since, the bed still perfect, no issues. Kids love it.
Today I just place another order, and all was great , I made a mistake, I wasn't sure, I send an email and I received a quick and clear response from Jason. He resolved my pbs.
He was really helpful and I bought another bed.
Thanks guys, really appreciate your customer service.

6 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Delighted

I just wanted to say both how delighted we are with the bed - but also with the assembly service! The 2 guys who came were lovely and took no time at all!! Absolutely brilliant service and value for money

7 de novembro de 2023
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Resposta da Familywindow

Thank you very much for taking the time to write a positive review - we really appreciate it when customers do that. I'm pleased you are happy with your new gaming bed and the service given - we'll pass on your comments to the assembly team.

Classificada 5 em 5 estrelas

Great all round!

Great value, excellent communication ahead of delivery followed by friendly and rapid construction, highly recommended!

26 de outubro de 2023
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Resposta da Familywindow

Thank you so much for taking the time to write a positive review - we really appreciate that. We will certainly pass on your thanks to the manufacturer's assembly team and we're pleased you are happy with your new midsleeper bed. Thanks again.

Classificada 5 em 5 estrelas

Amazing service and great quality

From reading some reviews I was a little hesitant however I can't reccomend enough. Bed came within a week. The quality is amazing too very happy I ordered through this company

14 de julho de 2023
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Resposta da Familywindow

Thank you so much for the recommendation and for going to the effort to write a positive review - we really appreciate you taking the time. We're glad you are so happy with the bed and hope you have many years enjoyment from it. Orders are often delivered quicker than the published timeframe but we prefer to quote a longer time so that people are not let down. Many thanks again.

Classificada 5 em 5 estrelas

Super service

I received the bed within a week and someone called me when o had a question rather than email back! Would defiantly recommend!

26 de junho de 2023
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Resposta da Familywindow

Thank you so much for taking the time to offer a positive review. We really appreciate it. Orders are often delivered before the 2-3 week forecast but we still prefer to publish a worst-case delivery time so people are not let down. Thanks for the recommendation!

Classificada 5 em 5 estrelas

Long overdue review - top service as usual

Sorry, meant to write before. Another order from Family Window (this time a gaming bed for my eldest) and excellent service as always. Great advice before and after purchase and they certainly know their stuff. Delivered well within the timeframe quoted and excellent communication. Long overdue giving a review so sorry about that! Well done and thanks again!

3 de maio de 2023
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Resposta da Familywindow

Sorry for late reply - just seen this. Don't worry, understandably very few people take the time to write good reviews so we're very appreciative when it happens - thank you so much! The majority of orders are delivered much quicker than the delivery time quoted, but we like to quote worst case delivery times just in case. We're pleased you're happy with the new bed and thank you again for your continued custom.

Classificada 1 em 5 estrelas

Don't believe the delivery time frame

I ordered a bed & mattress over six weeks ago and there is still no sign of it arriving, despite the delivery time stated on the website as three weeks. I contacted the company to enquire where my order was after four weeks of waiting; I was told the 'delivery teams are operating as normal' and they will contact me a few days prior to delivery. Two weeks on, I have had no contact from the delivery team or family window to update me, and obviously still have no bed. Very infuriating as the purchase is for my son's birthday, and his new bed won't be here in time regardless of my forethought and planning. I am currently awaiting a response from Family Window to a further email to try and expedite the delivery, if this isn't possible I may cancel the order completely and buy from elsewhere.

10 de dezembro de 2022
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Resposta da Familywindow

We are sorry you felt the need to chase. The delivery time for December orders is extended when people order before Christmas as the warehouses all close until the New Year and orders are not processed until everything resumes again at the start of January. There was a banner on all pages at the time explaining that the cut-off had passed, but we're sorry if this was not clear. As explained when responding to your email yesterday, the delivery had actually already been planned and you were in the process of being contacted to book the delivery in with you, which has already been done. We hope you are happy with the bed when it arrives and thank you again very much for your order. 

Classificada 3 em 5 estrelas

Hardwork to put together

Ordered a gaming bed for my teenage son which came quite quickly (in about 2 weeks) What can i say - this is the worst instructions ever to assemble a bed!! nothing was labelled or numbered. We had to guess what was what and what that connected to. Took us 2 evenings to put it together. Once finally assembled it doesn't look bad however it's soft wood and it's a bit wobbly when you are on the top so I wouldnt say bed is super sturdy. Little cover buttons which suppose to cover screws dont stick. And LED lights strip is missing (it's apparently is being sent to us separately after I complained)

3 de dezembro de 2022
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Resposta da Familywindow

I'm sorry if the instruction were not clear. We can see this is the new Estella highsleeper bed you ordered. It's a new entry level gaming bed but should not be anything other than completely sturdy and with easy-to-follow instructions. We have now fed your comments back to the manufacturer who may contact you directly to offer further advise. Apologies too if the LEDs were missing - which we understand have already been sent to you.

Classificada 4 em 5 estrelas

A bit longer then expected to be…

A bit longer then expected to be delivered and erected, but a lovely bed and made quickly with good precision. Many thanks

5 de dezembro de 2022
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Resposta da Familywindow

Thank you for taking the time to say how much you like the bed. We can see it's the Mont Blanc high bed you ordered, and we're pleased you like it. Sorry this took a week or so longer than expected. I'm afraid the rush of home assembly orders in November meant a few orders took longer to plan while we caught-up on demand. Many thanks again - we do appreciate it when people go to the effort to write a review.

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