Fat Buddha Store Opiniões 

Resposta da Fat Buddha Store

29/04/2026

Thank you so much for the lovely feedback. We’re really pleased to hear your order arrived quickly, safely packaged and with clear updates along the way.

We truly appreciate your support and hope to welcome you back to Fat Buddha Store again soon.

Resposta da Fat Buddha Store

29/04/2026

Thank you so much for the great review. We’re really pleased to hear your order arrived on time and that you were happy with the price. Thanks again for recommending us, it means a lot.

Resposta da Fat Buddha Store

29/04/2026

Thank you so much for the great feedback. We’re really pleased to hear you were happy with the YETI product, the price and the speed of service.

We really appreciate the recommendation and hope to see you again soon.

Resposta da Fat Buddha Store

29/04/2026

Thanks so much for the lovely review. We’re really pleased your order arrived quickly and that you were happy with the range and pricing. We appreciate your support.

Resposta da Fat Buddha Store

28/04/2026

This review was left by a former employee and contains claims we do not accept as accurate.

It would not be appropriate for us to discuss individual employment matters in a public forum, but we do take both customer service and staff wellbeing seriously. Any genuine concerns raised with us directly are reviewed through the correct internal channels.

Fat Buddha Store is an independent business and a Living Wage employer, and we work hard to provide a respectful and professional environment for both our team and our customers.

We are sorry you feel this way, but we do not agree with the claims made in this review and will not comment further on individual staffing matters publicly.

Resposta da Fat Buddha Store

29/04/2026

Thank you for your lovely review. We’re really pleased your keychain arrived quickly and was exactly what you needed.

Thanks again for shopping with Fat Buddha Store.

Resposta da Fat Buddha Store

29/04/2026

Thank you so much for this brilliant review. We’re really pleased the paint was exactly what you needed and that it reached you so quickly, especially with a 400-mile journey in between.

We’re glad you liked the little extras in the parcel too. We’ll keep the surprise under wraps.

Thanks again for coming back to us for a second order and for recommending us. We really appreciate the support and look forward to helping with your next project.

Resposta da Fat Buddha Store

29/04/2026

Thank you so much for taking the time to leave us such a lovely review.

We’re really pleased to hear you found a good variety on the website and that your order was packed, shipped and delivered quickly. We work hard to keep our prices fair and our service reliable, so it means a lot to know everything went smoothly.

Thanks again for shopping with Fat Buddha Store.

Resposta da Fat Buddha Store

28/04/2026

Thank you for your feedback. I’m genuinely sorry for the delay with your order and for the poor communication around it.

This was not handled as it should have been. A DPD label being created can make it look as though the parcel is already moving, but it only means DPD have been notified to expect the parcel. In your case, the order should either have been dispatched sooner or you should have been clearly updated and given the option of a refund before it was sent.

I also completely understand how frustrating it is to receive a vague reply saying we’ll check with the web team and then not hear back. That is not the level of service we want to give, especially on a £453 order.

What I would say is that this was not contempt for customers. We are a small independent business and, at the time, we were dealing with weather-related courier disruption and a backlog of customer emails. That explains the delay, but it does not excuse the lack of clear follow-up.

I’m sorry again for the inconvenience caused here. We have since made changes to improve how online orders and customer emails are handled, because we know this experience fell well short of what customers should expect from us.

Resposta da Fat Buddha Store

28/04/2026

Hi

We're really sorry that this happened with your order, and we completely understand how frustrating it must have been, especially when you wanted the fleece rather than a refund.

From what you've described, this was raised with DPD as a delivery issue, as the parcel showed as delivered, but the proof of delivery clearly did not resolve the matter. Unfortunately, when a courier marks a parcel as delivered, we have to follow their investigation process before we can take final action, which can be slow and is largely outside our control.

That said,we'ree sorry that you found it difficult to get hold of us and that your experience with us felt unhelpful. That is not the level of service we want anyone to receive.

By the time the claim was resolved, the fleece was no longer available, so the only option left to us was to refund you in full, which was processed on 9th January. We appreciate that this was not the outcome you wanted, and we’re sorry again for the delay and inconvenience caused.

Resposta da Fat Buddha Store

28/04/2026

Thanks for taking the time to leave a review, and I'm sorry to hear you felt let down by the online experience.

We do understand how frustrating it is when something doesn't work out size-wise, especially when you simply wanted to exchange for another size. For returns, we do need items to be returned in a resaleable condition with the original tags and product labels attached, as this is also what our suppliers and future customers expect from us.

We're pleased to hear you see value in the physical store, but we're disappointed that your online experience didn't match it. We are a small independent business, and we're continuing to improve our online processes so that customers receive the same level of care online as they would in-store.