Fendi Opiniões 

very bas quality and the customer service does not find you any repair solution and releases itself from all responsibilities !

I purchased a bag and a strap for the bag. I didn’t realize until I got to the hotel that the items were not in the box. I return the following day to get my items gift boxes. I was given a box too big for the bag and no box for the stray. I wish I would have returned them back. What a bad experience.

Unglaublicher „Support“. Werde seit zwei Wochen nur per Mail vertröstet. Schuhsohle löste sich bei 600 EUR Schuhen bereits nach zwei Wochen. Zu Fendi zwecks Reparatur geschickt. 1 1/2 Monate später erst zurück bekommen und nach einer Woche wieder der gleiche Mangel nach 2x tragen. Fazit: Schuhe seit März, 3-4x getragen, kaputt, keine Antwort seines Kundenservice trotz mehrfacher Reklamation. Gebe es jetzt zum Anwalt; Schnauze voll!

My mom (lives in Jordan) received her Fendi watch as a gift from my sister who used to reside in Saudi. The watch needed maintenance and since there is no maintenance support in Amman, we decided to resort to the shop in Dubai. The employees there were extremely unprofessional, rude, unable to solve issues or provide solutions....simply, extremely incompetent employees. Naming a few in Mall of the Emirates branch who had the audacity to speak in an inappropriate way to my sister and my mom are Ibrahim Maarouf and Ahmad Gaber! Boycotting Fendi Globally!!!
Note: i had a similar issue with my Rolex watch and ot was resolved in exactly 1 minute! This is the difference between a good brand and a wannabe!

If I could give them zero I would have. The luxury experience and customer service is the worst I’ve ever seen. I bought a bag from them that I never wore, it had the plastic all over it with the receipt. I was abroad and couldn't physically return it so upon my return I took it back a couple of weeks out of date and they wouldn’t refund me the money or allow me to exchange it. Never will I ever shop with Fendi again. I was even willing exchange it for something more expensive and make up the rest of the amount. They’ve lost a very valuable customer.

Worst experience ever, I have ordered a pair of glasses and I paid 380£ sterling and my order got lost and they won’t refund my money back as they say it’s not their responsibility. Never buying from fendi.

Absolutely one of the most third rate customer support from among the top brands.
I spent 1000s on Fendi products. Bought a trench coat for 4000. The belt got lost. I contacted the Fendi store for a replacement. I even offered to pay for it. More than a month” all I got was we are in touch with after sales and don’t know exactly if we can”. Unbelievable. Definitely a brand to completely avoid. Their store staff is clueless and only interested to sell sell sell.

I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response.

Relating to customer service only: Horrible. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Wallet has aged a bit. Now granted; it's aged but I've had wallets that have cost 10X less last for longer.

My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING.

One would guess that providing official proof of purchase info and images of said issue would prompt a response. But nope. Word to the wise, save your money and buy something WAY cheaper.

Recieved a Fendi ring for my 21st birthday
Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!
So disappointed as my boyfriend brought this and they are very expensive! Will definitely not be repurchasing anything Fendi!

Acquistato anello Fendi in boutique ad agosto praticamente dopo 3 mesi ha cominciato a perdere la copertura oro il metallo sottostante mi ha infettato il dito creandomi un brutto eczema che tuttora non guarisce! Materiali scadentissimi per un anello pagato 250 euro ! Dico solo che uno d’argento acquistato per 30 euro lo stesso periodo è tuttora perfetto e non mi ha creato nessun problema! PESSIMI materiali scadenti con pratiche reso pressoché inesistenti al contrario di altri loghi blasonati ma molto più seri! SCONSIGLIATO

My experience was unforgettable!! I love handbags and shoes. But I have to admit that I always buy them at Louis Vuitton, Gucci, Dior, Versace. I had never bought Fendi (although I bought (2) Fendace). I was attended by a girl who made me feel like family.Her name is Segen. She modeled the handbags, she was very sincere in what she told me. She offered us champagne and took the time to talk to me and my daughter for a while without caring about losing the opportunity to make other sales with other clients. She gave us coffee and water. I went looking for a red handbag but there was none. But I took a lime green and a strap. There was no way to leave with nothing. I was thinking about buying another one. Good thing I didn't give myself another glass of champagne!!! LOL I have been to many stores in different countries but the treatment she gave me never got it. So much so that I asked to speak to the manager to describe my experience with her. When I think of Fendi automatically comes to my mind the service she provided to me. Congratulations to such an excellent seller! I would gladly take her to work with me!!!! LOL

If there were negative stars, would give the Fendi boutique brand that rating. Especially the one at King of Prussia Pa
This was the experience my 20 year old student daughter had over Christmas
My young adult daughter’s “Christmas surprise” for her mom turned into a depressing nightmare during her interaction with the staff at the King of Prussia location. She had bought a “surprise” Christmas gift for me with her hard earned saved student money from the Fendi store at KOP. She made the purchase on 12/21/2022 & on 12/22/2022 went to the store to return it as she changed her mind to reasons best known to her. The store mgr told her that she could only get store credit or exchange. She was so disappointed with locking her money that she broke down sobbing in the store. The store manager laughed/smiled at her along with another staff at the store. She called up the customer service immediately & was told that the boutique could return the money or give store credit at the managers discretion. She heard back nothing from the store & then I called customer service & requested that Fendi return her money as she does not want to do any business with a brand that has such awful values.
Still no reply. Such a petty company to play hard ball with a student.

Qualità zero. Acquistato un paio di calzini online, economici tra l’altro 110€, e dopo un solo utilizzo di un ora neanche con delle scarpe morbidissime si sono già rovinati. La loro risposta è stata nn sono stati utilizzati in maniera giusta, magari avevo un sassolino delle scarpe.

Terrible customer service from a so called high end company. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. They keep promising to issue a credit note for online but it has not materialised. I would never ever buy from this company again!!

J'appréciais la marque, et j'ai collaboré avec elle lors d'expositions... c'était il y a 8 ans.

Aujourd'hui, la qualité des articles est comparable à Zara, un service client qui rechigne à remplacer les articles défectueux... mais le pire, c'est l'expérience client.

A Monaco, les employés (je ne crois pas qu'ils soient là pour vendre quelquechose) adresse à peine un "bonjour" aux clients qui rentre et continuent de parler de leurs soirées entre eux. Je n'ai jamais vu ça ailleurs...

I had the more awfully experience with the Fendi in Bal Harbour Saks, her name is Erin, my husband bought a micro purse for me in Saks in Boca, I was out the country and past 30 days want to exchange it for another purse or get a credit, never wanted my money back so the employed from Fendi they did tell me of course you just have to come when the manager is in store, so I went back and finally spoke with her, I still cant bekieve how this woman can even work from a luxury brand, she doesn't get the concept to work with this kind of brands , she tell me that that other employee couldn’t tell me that I was able to exchange it after 30 days , I did say well you tell me that I’m lying she said probably, then I tell her are rude towards me for no reazon , she said yes im because you don’t want to hear that I’m not gonna give you the credit store or exchange for another products that I was able to pay an extra money like double the price that my husband pay for the micro purse , she said to me go to Boca where you bought it they will probably do it for you because im not gonna do it, I feel so awkward and mistreated , Im Saks client for many years, and I never had the kind of experience, the woman had so much anger and im not sure she had the right training to work with customers was very unprofessional, well I went back to Fendi in Boca and I didn’t had any problem they gave me the return in 5 minutes .
I hope Fendi HR will take my review and put more attention in hired the right people .

Maatvoering klopt niet - minimaal 3 maten kleiner dan aangegeven. Kwaliteit ondermaats.
Weigering product terug te nemen of betaling terug te storten terwijl men adverteert met niet tevreden geld terug.
Ik ben erin gelopen. Zou iedereen aanraden ver van deze shop te blijven.
Heel ver.

Une honte ! Un article à 500 euros commandé, réception d'une boite vide. Le service client prétend avoir fait une enquête et que tout était conforme. Article ni renvoyé ni remboursé. Une marque à éviter absolument !