Fendi Opiniões 

J'ai effectué une commande le 24 septembre sur le site officiel de Fendi. Avant la commande, je me suis connectée sur mon compte de Fendi et je me suis rendue compte que ma dernière commande n'est plus là (21 sept 2021). Tout de suite j'ai écrit un mail à Fendi pour avoir une facture pour ma commande précédente et j'ai reçu une accusé de réception. Bon, ça ne m'empêchait pas d'effectuer une nouvelle commande. La nouvelle commande a été bien effectuée mais cette commande n'apparaît pas dans mon compte. Encore une fois, j'ai écrit un mail à Fendi pour savoir pourquoi la commande n'apparaît pas et j'ai reçu l'accusé de réception.

Le 28 sept, j'ai reçu ma commande et je ne trouvais pas la facture dans la boîte. J'ai contacté le service client et elle n'arrête pas de me dire que je dois chercher la facture en ligne moi même. Je lui ai expliqué plusieurs fois que je ne voyais rien sur mon compte, mais elle ne m'a pas cru. Enfin, je lui ai dit que j'ai envoyé 2 mails à Fendi concernant les commandes qui n'apparaissent pas dans mon compte. Elle a insisté qu'ils n'ont reçu qu'un seul. Bah, dans ce cas pourquoi j'ai reçu 2 accusés de réception ??? Très souvent cette dame ne m'a pas laissé parler et je dois parler plus fort et non stop pour avoir une opportunité pour m'expliquer.

Enfin, elle a regardé dans son système et elle n'a pas pu m'expliquer pourquoi je ne vois pas mes commandes sur mon compte mais elle m'a dit : Madame, peut-être vous avez connecté le site d' une autre manière. De quelle manière ??? J'étais très énervée contre elle et j'ai demandé de parler avec une autre personne. Aha...ce n'est pas mieux !

Une autre agent m'a accusé que je ne suis pas connectée sur mon compte en effectuant la commande et donc, je ne peux pas voir la commande que j'ai effectuée. Pardon ??? Pour la commande précédente, elle m'a dit que Fendi a changé un nouveau système du coup c'est normal que je ne vois plus. Pardon ??? Est-ce que c'est ma faute si Fendi a changé leur système ???

Bref, avec les services clients de Fendi, il n'y pas de moyen qu'elles avouent que c'est leur faute. Elles ne laissent pas leur client parler non plus. J'ai demandé un retour à cause de leurs services. Pas de politesse du tout ! D'ailleurs, j'allais commander une écharpe de Fendi mais plus jamais j'achète un produit de Fendi !!!

Anna is genuinely excellent to fendi. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service.

You are very fortunate, Fendi, to have such a treasure on your team.

My partner gifted me a two-piece swimwear that he purchased from Fendi - Sydney Queens Club store on Monday the 19th of September at 15.59 PM. Unlike two-pieces from other luxury designer brands, Fendi does not sell their top and bottom separately, not bearing in mind that human bodies comes in different sizes. Prior to this purchase, I had tried on the top in size 40 in store which fits just right, however, I wasn’t able to try on the bottom as I was on my period. As soon as my partner gifted me this item at around 17.45 PM on that same day, I immediately thought that the size 40 bottom will be too big. We went straight back to the store and explained the issue. We were assisted by two store clerks - a female (unknown name) and male name Alfredo. They unboxed the bag that was still intact with a seal. Please note, we have not open the seal, let alone have any form of physical contact with the swimwear as it was only purchased in less than 2 hours before we had realised the problem. The two store clerks explained that neither an exchange or refund will not be allowed on swimwears. Although, we understood the policy, I explained that it was an honest mistake as we had completely forgotten to think about the bottom sizing, and the fact that we have not even unbox the item that was only purchased in less that 2 hours prior to realising the mistake. We do not want a refund, we were only requesting for an exchange of the same swimwear in a smaller sizing. Alfredo kept on saying ‘no’ very rigidly, showing no signs of sympathy and compassion. He even asked me: ‘would you like to purchase a bikini that has been purchased by another customer?’, he also repeatedly mentioned that due to COVID, exchanges are not allowed and that he saw me in store a day before trying it on. I told him yes I did went in to the store and tried on the swimwear however was not able to try on the bottom due to period. It was very inappropriate that he had made me explaining this. He rudely told me to leave the store. At this point, I was extremely furious and was left in tears from the way I was unfairly treated. The frontline team members was rigidly sticking to policies, even when they make no sense in the given context. Alfredo and the other female clerk was extremely abrupt, unpleasant, unhelpful and outright incomprehensible. I would have totally accept it should the decline for an exchange took place few days post purchase, however the exchange was only requested in less than 2 hours from the time of purchase, with the item still intact within a sealed paper bag. A day later, we spoke via phone with a store manager and also to one of the customer service team from Fendi headquarters’ office in Hong Kong, had to re-explained everything and was still declined for an exchange, they had provided their company policy as an excuse without sparing a moment to review the given circumstances. As a regular purchaser of various luxury designer’s items myself, not once have I ever encountered such traumatising experience in customer service. After this horrific encounter, we will not be spending a single cent on Fendi products or step foot in Fendi stores.

Terrible after sales customer service at their flagship store in Milan, Italy. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. We were told after they “examined “ the slides that these tears are “characteristic and not a defect”!! Are you guys at Fendi serious?? I bought many slides from high street fashion brands that lasted a lot longer than that. Not purchasing anything from Fendi again period.

I lodged a complaint about the quality of a Fendi product. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Less than a month later the shoes are already pulling apart... all of it. This is not due to normal wear and tear.
Up until now... no word from them... nothing.
They're happy to take your money as long as you don't complain. Never again.

great purchase from the NY store in Soho. The sales team was all on point. I will for sure come back soon.

I had a good experience shopping and returning an item there online. There was an issue with the courier but it wasn't their fault. They were communicative and also processed my return quickly. I will repurchase in a smaller size (belt).

Best place to get literally everything you want with nice designs.
Really nice

My son ordered jewellery worth £598 and was sent 2 pair of earings which were for a customer in America. I contacted the customer to say we had their parcel and asked if they had received ours. No reply at all. Three month on still trying to send the earings back to Fendi and waiting on a refund. They just keep sending the wrong paperwork to send back so DHL won't take it. DHL even sent us an email to forward to Fendi. Still no refund and still have the wrong parcel

Acquistata online una cintura, la descrizione sul sito riporta che sarebbe arrivata in una “elegante confezione firmata Fendi”. Aperto il pacchetto di cartone anonimo ci trovo dentro una shipper di cartone marchiata Fendi molto semplice e la cintura chiusa in una semplice sacchetta anti polvere. Ora, non è che pretendo una scatola tempestata di diamanti, ma per i loro prezzi esosi mi aspetto anche un servizio migliore. Bastava una semplice scatola rigida di cartone oltre alla dust bag in tessuto, dove poi poter riporre anche la cintura senza doverla buttare in un armadio assieme alle altre cose. Cosa che fanno tanti loro competitor sia per quanto riguarda le cinture che per la piccola pelletteria!consiglio di rivedere bene e prestare attenzione anche ai piccoli dettagli se non volete iniziare a vedere i vostri cari clienti dirigersi altrove

Fendi online store - fendi.com STEAL MY MONEY!!!
I made order N° 06404938 for 4370,-€ - fendi charge my debit card, few days later they send me email that 1 of my item from order is no longer available, so they send order without this item and they charged my card once again for 3580,-€.
I made a complaint about duplicate payment charge with FENDI CUSTOMER CARE ITALIA - where work lot of stupid mainly ukrainian girls. Without effect.
They have not returned my money to this day despite my many urgent emails and phone calls.
FENDI ONLINE STORE is is a bunch of thieves.
I advise everyone not to buy anything from fendi.com

I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . It’s been almost 3 weeks and I haven’t even received a tracking number. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Miscommunication and no updates , I will never order online from fendi again .

Je vous déconseille d'acheter cette marque.
On m'as offert une bague que j'ai fait échanger une première fois car elle était rayée.
Puis ensuite, j'ai dû de nouveau échanger la bague car elle se rouille malgré aucun contact avec de l'eau.
Leurs excuses, c'est que c'est des bagues fantaisie donc c'est normal .
Mais à 250 euros la bague, je ne pense pas que cela est normal alors que chez leurs concurrents des bagues fantaisies tiennent toutes une vie.
Même des bagues à 50 euros chez Histoire d'or sont de bien meilleures qualités.
Une vrai arnaque, une marque au prix de luxe mais avec une qualité de contrefaçon.

Horrible quality product
Shop selling Fendi, and after 45 days you go back to them with production defects….they ignore you and basically tells you “will will fix it for you”😁😁😁
After 45 days in need to fix a production defect

Unreliable product and after sales

Je ne recommande pas du tout cette marque.
J’ai déposé un article à réparer je n’ai jamais eu de retour malgré mes nombreux appels et relances, les différentes personnes ne prenaient pas au sérieux les dossiers et procrastinaient face à la demande. Je suis très déçue. A ce jour je n’ai toujours pas eu de nouvelles de leur part et j’ai toujours un avoir en attente.

After receiving my package and seeing that a product was missing, I called Fendi immediately and they started an investigation for the missing product. I wanted to return the other products but was asked to wait until the investigation had been closed.

Did not receive any feedback at all regarding the investigation but had to contact them myself several times.

Then they close the investigation without giving feedback or giving me any information at all and now that I have asked to return the goods because the investigation has apparently been closed, they refuse to return my goods and I am treated with a very unpleasant tone and poor service!

I had to do this review because all I've read here about Fendi; last year I've bought a bracelet and I got a mail saying my order was canceled because there were some issue with the item, I came at trust pilot and all i saw was bad reviews which creepy me out, so I managed to talk with someone at Fendi that told me that the item I bought was defective and despite being at the site was not possible, so I've choose another color and I was waiting eating my nails because I was really scared with all the bad i've read here, the bracelet came by very quickly, it was beautiful and I think I have in my arm since then, so good material and I'm so happy with it. This year I've bought again another bracelet, and as always I've came here to read if this got better, again nightmares about fendi orders, returns, no reply and so on, and i thought I must be crazy to take my chances, the bracelet came in and actually I didn't like it because of the way it opens, but entirely my fault as in the pictures was very obvious that the lock was that way, anyway I decided to return it, and then I found it complicated, no return form, we have to mail the client service, the next day no answer and I was a bit anxious thinking: oh no is now that something will go wrong, so I called the italian number and in two minutes the things was solved and they sent me the authorization to return, so at the end, I got my money after like 10 days or so. All this words to say, so far Fendi service been impeccable to me, so I have only good words about it, I hope this help people that they can work.

Dopo aver avuto difficoltà nel procedere ad un acquisto online, sono stato seguito da Arianna del servizio clienti ed ho risolto tutto in tempi ottimale.
Grazie per la pazienza e la gentilezza.
Customer service voto 10+

I bought Peekaboo bag in store from Harrods last year at July 2021. I sent my Peekaboo bag for repair at Fendi Selfridges at early Feb 2022, estimated time was 8 weeks. Not only I received 0 emails and calls about status of my bag including whether the repair is chargeable, I got told lies on week 8,9,10 and 11 that my bag is ‘on the way back to UK’. Not to mention, this is only when I present myself to Fendi Selfridges store only I get this fake info. This is week 12, I was told AGAIN my bag was only just shipped out from Italy!!!! I dont know if my bag was repaired at this stage, and the bag might already gone missing given the continuous response I got from all Fendi staff. There’s no channel for escalation, or request for replacement if the bag really gone missing. I would never purchase anything with Fendi anymore, the AfterSales is as poor as or even worst than usual street brand.