Fenetic Wellbeing Opiniões 

We bought a riser recliner for my late mother from here, via Amazon. My husband now uses it, having a degenerative illness. In late November it stopped working. No reply to the two messages sent via Amazon, so I contacted them direct. Every week or two I had an email asking me to upturn the chair and check all wires were intact and attached (they were). After six weeks or so, they sent an email saying they were going to send us a new set of wires for us to install ourselves (!!!). After that, nothing. No wires, no response to my emails, zilch for two months. Legal proceedings seemed to be the next step. Then I emailed the main address and expressed my terminal frustration, and a very nice lady from Customer services called Talia responded, and within two weeks was able to get someone to come and look at it, get parts delivered and another person to fit the necessary part (a broken transformer, quickly sorted out). At the end of February it was now fixed. My husband is comfortable once more, and we are both grateful.

I have recently contacted this company..How helpful everyone is, sent swatches for my rise/recline chairs, no hassle, just professional assistance from the staff. I telephone and they sorted everything for me. No hidden extras, recommend them highly. Living in Norfolk presented no distance problems. Long may this company exist.

The Elite Care Voyager is a very nice affordable outdoor chair. That, however is the product. The product is 5 star. After sales service is about nil.

I first asked how easy to get replacement arms would be, since these things are notorious for coming apart on any chair. The curved nature of the armrests suggest this is specific to this chair. They responded about the warranty. I hadn't even received the chair yet. Okay. Not stellar, and didn't actually answer the question, but okay.

Then, I got the chair and the mountain bike tires left horrible marks on every hard surface. Okay, my bad. I should've known. I was a cyclist before my amputation. I asked about the more indoor friendly tires off another model that perhaps I could buy and swap out, the wheels being quick change. I messaged them through eBay. Nothing. I then found their website and emailed them directly. She said she would ask her team if it was possible and a price for the indoor wheels "Get back to you". Then nothing.

I bought a set of indoor Quickie wheels on eBay and found they work perfectly. I only had to change the bearings to accommodate the 12mm shaft, but didn't even need to adjust the brakes!

In short, it would have been much easier to get metric wheels from Fenetic, but they didn't 'get back to me' like they said they would. Very happy with the chair, but the customer service after the fact is nothing. Lord help you if you have a problem.

I'm in the USA. This is not about the UK version of Fenetic.

Fabulous customer service from Brittany at Fenetic Well being. They managed to sort a chair for my mother within days, checking that the chair first suited her needs and then making sure everything was to our satisfaction after the chair had arrived.
So far I can't fault the service that we have received and would recommend them as staff were incredibly thoughtful and helpful.

Very disappointed with after sales. Chair had only 12 months warranty although we thought we had 3 years. Motor went after 16 months. Phoned to ask for help. Assured they would “look after me “ then heard nothing. Loads of time and calls later and attitude from staff changed. I was then sent a link to buy a new motor and instructions on how to fit it. Explained that my 88 year old father lived alone and would not be able to fit it but was told they had done all they needed to do as chair was out of warranty. I explained that he needed a working chair and didn’t think the chair was “fit for purpose “ as motor only lasted 16 months. They were not interested. Then I find the link for the motor was from their own company so there was no need to keep him waiting before giving him the link. I explained that the chair was bought because he needed it and not as an ornament but there wasn’t any empathy from them. Not a very caring organisation. I can’t understand where the “well being” title fits this company.