Everything was scrummy it came well packaged and arrived in a timely fashion would recommend and will buying from here again
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great business, just came across them, prices very reasonable, service was fast and reliable, and product selection is awesome. Haven't dealt with support as yet, but I'm quite sure it would be as exc... Ver mais
A empresa respondeu
Excellent company & great prices. Delivery is also speedy, I’ve made two orders & I am very satisfied Great selection of products this time I did a bulk buy of the Stroganoff seasoning.
A empresa respondeu
I recently purchased a jar of Welsh honey butter, I also purchased a love food hate waste box. Delivery was quick and my products were packaged in recyclable materials (big thumbs up from me) The W... Ver mais
A empresa respondeu
Informações sobre a empresa
- Plataforma de comércio online
- também em
- Área de restauração
- Loja de alimentos biológicos
- Loja de artigos domésticos
- Loja de frios
- Mercearia
Escrito pela empresa
Gourmet Food, Artisan Drinks & Premium Homewares. Fennel & Ginger is a specialist online fine food and homewares retailer, bringing together the very best in gourmet food, artisan drinks and beautifully designed kitchenware. Our carefully curated range is sourced from artisan producers and trusted makers who share our passion for quality, flavour and provenance. With over 50 years of combined experience in catering, hospitality and retail, our team personally selects every product we sell. From small batch pantry essentials and indulgent treats to premium cookware and thoughtful gifts, each item is tried, tested and approved by people who truly understand food and the joy of cooking. Whether you’re a passionate home cook, an ambitious baker or searching for a distinctive gift, Fennel & Ginger offers something a little different from the everyday, exceptional products chosen to inspire and delight.
Informações de contacto
17 - 18 Corinium Business Park,, GL14 2YD, Gloucestershire, Reino Unido
- shop@fennelandginger.co.uk
- www.fennelandginger.co.uk
4,8
Excelente
264 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to order
Easy to order, delivered within expected time frame, good packaging to ensure no damage so the delivery charge was fair
24 de março de 2025
Resposta da Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Resposta da Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Prompt and efficient
3 de março de 2025
Resposta da Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Love this dill mustard sauce and the…
Love this dill mustard sauce and the delivery is amazingly fast. This is the second lot of 6 jars I've ordered.
27 de fevereiro de 2025
Resposta da Fennel & Ginger
Thank you for your five star review, we are pleased that you love the dill mustard sauce.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Resposta da Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Resposta da Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Excellent Company
Fast efficient transaction, service and delivery. Excellent value for money, very competitive prices.
I would thoroughly recommend this Company.
31 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
I love chocolate gingers but sad to…
I love chocolate gingers but sad to find some of them were turning white as if they were out of date. I sadly think I won't be ordering anymore, even though it has always been my favourite sweet especially at xmas.
31 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your review,
We are sorry that you were disappointed with the chocolate gingers you received in your order.
If you could contact our team via email we can raise this issue with the producer on you behalf as I am confident the product would have been well with their best before date and should not have turned white - we do occasionally experience chocolate blooming during warmer months but I have never heard of this happening in January!
Worst retail experience ever
Ordered lots of lovely sauces, stocks and gravy, and planned the weeks food accordingly. After 5 days waiting I contacted them to be told delivery is 10 days. I thought this excessive in this day and age.
After 11 days I got a notification that the parcel was damaged and wouldn’t be getting delivered.
On contacting them, I expected some great customer service, and replacements to be rushed to me. How wrong I was, the man on the phone wasn’t bothered about anything like customer service, offered a refund and put the phone down.
Still waiting for the refund, but not holding my breath.
Worst retail experience I’ve ever had.
28 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your review and apologies that you were not happy with the service you received.
I can see that you placed your order on the evening of Saturday 25th January and contacted us on Friday 31st advising that your order hadn't arrived, at which point my colleague advised we suggest that standard delivery can take up to 7 working days from date of dispatch.
I can also see that when you contacted us again my colleague immediately followed up with EVRI who advised that your order had been damaged in transit.
I can confirm that a full refund was made to your original payment method on 4th February and although this generally shows on you account within a few days it can take up to 10 working days depending on your bank or card provider.
Great service
Great, competitive pricing, well-packaged and delivered as expected.
24 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Everything promised
Everything promised was kept-correct item, notified with deliverer and delivered on time. Great service. Thanks
27 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Reasonably priced fast delivery very…
Reasonably priced fast delivery very helpful and friendly service.
15 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Happy customer
Easy to order and find out delivery costs. Arrived on agreed day. Very happy.
9 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
The products are fantastic
8 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Quality products and excellent service.
I have been using Fennel & Ginger to buy top quality products for several years. I have never been disappointed by my purchases or with the service. Through Fennel & Ginger I am able to obtain products that are superior and often unavailable in supermarkets.
The website is very informative and checkout is quick and easy. Delivery has always been very fast and everything I have ordered has been correct and packaged well.
I highly recommend this company.
7 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fast delivery
Fast delivery, well packaged and easily navigable website, will definitely use again.
7 de janeiro de 2025
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Resposta da Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Appalling customer service.3 out of six…
Appalling customer service.3 out of six pouches were damaged and it was a real hassle getting it resolved
6 de dezembro de 2024
Opinião espontânea
Resposta da Fennel & Ginger
Thank you for your review and apologies that you were not happy with the service you received.
We can see that you reported that some of the items were damaged on Friday morning and that our team requested an image showing the damages.
We can also see that you were unable to email the images so we suggested you upload them via the chat on our website and once we received the images on Friday afternoon we processed a refund straight away for the damaged items.
We are are disappointed that you feel that this process was a hassle, however your comments will be shared with the team members responsible for processing your order.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.